'Pandemonium' as passengers stranded at Greyhound station

'Pandemonium' as passengers stranded at Greyhound station
Published: Aug. 17, 2018 at 9:55 PM EDT|Updated: Aug. 18, 2018 at 1:18 PM EDT
Email This Link
Share on Pinterest
Share on LinkedIn

RICHMOND, VA (WWBT) - For the second time in a week, passengers say they are frustrated with delays at the Boulevard Greyhound Bus station.

"There's no connecting buses, there's no bus drivers, there's no reason why and they don't care," a passenger named Sue, who had been traveling by Greyhound since Wednesday, said. "They're not thinking about the kids, they're not thinking about the handicapped. There's a lot of people in there that's stressed out."

Sue said some people have been sleeping in the Richmond bus terminal, hungry, tired and frustrated. Last week, sources said a national bus driver shortage was causing delays.

Passengers waiting Friday say they were only told by Greyhound customer service that there "weren't enough drivers."

One woman said Richmond was not her final destination, and she was planning to forgo the bus for a train.

"It's pandemonium," Lakisha Kendrick said. "A lot of people have been complaining that they have been here since last night, since 8 this morning. Some people say they were supposed to leave at 8 this morning, they're still here in the terminal."

Kendrick, who lives in Chesterfield, had been waiting for more than three hours to leave Richmond to get to New Jersey.

"Customer service is not helping us," she said. "They're not giving us no type of information."

For Sue, the headaches with Greyhound began when she left Tennessee on Wednesday. She says the delays began the same day, and she was worried her bus scheduled to leave at 6:45 p.m. would continue to be delayed.

"I started using Greyhound back in the 80s, and this is the worst," Sue said. "It's horrifying to see people be mistreated."

Greyhound released the following statement"

"Due to an increase in demand related to end of summer and back to school travel, we are experiencing a delay in resources at our Richmond station. Whenever situations like this occur, schedules can be impacted. We are working diligently to accommodate our customers and expect to have everyone on the way to their destinations as quickly as possible. We've also been actively hiring drivers in order to meet the increasing demand for our service so that these types of delays are minimized."

Copyright 2018 WWBT NBC12. All rights reserved.

Report an Error or Submit a Tip to NBC12