Woman gets help after she buys car, gets bill saying that it ran a toll before she had it

Woman gets help after she buys car, gets bill saying that it ran a toll before she had it
Published: May. 16, 2018 at 9:20 PM EDT|Updated: Jun. 13, 2018 at 2:47 PM EDT
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PRINCE WILLIAM, VA (WWBT) - A Henrico woman got justice after she said she received a bill from a collections agency for a debt that she didn't create.

Last September, Asia McFadden bought a 2015 BMW from Pure Car Buying in Dumfries, Virginia.

Car lot workers took the car to a BMW dealership in Northern Virginia to be inspected but during the trip, someone ran a toll in her car before she'd fully taken possession of it. Weeks later, she got a letter stating she owed $20.25 in tolls and administrative fees.

She sent the invoice to Pure Car Buying and didn't think any more of it, until months later when she got a letter from a collection agency. By that time, the penalty had grown to more than $100.

That's called 12 On Your Side and NBC12's Eric Philips got involved. He reached out to management at Pure Car Buying who promised to contact McFadden. When that didn't happen soon, he reached out again.

"With Eric's persistence, one of the agents from Pure Car Buying reached out to me asked me," McFadden said.  "Three days later I got a check in the mail in the amount that was due on the balance."

McFadden sent the payment to the collections agency and was heartened to learn that this had not yet negatively impacted her credit.  Most of all she's glad this ordeal is over.

"The incident happened in September so it's been a long time, I'm definitely happy that it's over with," McFadden said.

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