Woman calls NBC12, says jeweler lost her engagement ring

Published: May. 16, 2016 at 6:25 PM EDT|Updated: May. 16, 2016 at 10:50 PM EDT
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MECHANICSVILLE, VA (WWBT) - 12 On Your Side is getting results for one Mechanicsville woman after she says a well-known jewelry store lost her engagement ring. She says it happened at the Kay Jewelers in Short Pump after she sent it in for repairs.

In the past few weeks, there have been a number of complaints posted on Kays' Jewelers Facebook page from across the country complaining about the company losing their jewelry.

Jennifer Noble is speaking out because she says she doesn't want somebody else to go through the same thing.

There are plenty of photos documenting the Nobles' wedding, but the most prized piece, Jennifer Noble's engagement ring, is now lost.

"He planned a weekend away for our engagement, and that was the one thing left from that day," she said.

Jennifer and Chip were married in 2010 on the Outer Banks. Jennifer says about a year ago, she sent the ring back to the Kays Jewelers at Short Pump Mall for repairs.

A few weeks later, she got news no wife wants to hear: the staff couldn't find the $1,700 ring.

"Obviously, this ring isn't on the more expensive spectrum of engagement rings, but there was thought put into it," she said. "We were younger."

The store offered to replace the ring, but the exact model had been discontinued.

First, Jennifer says Kay's offered a smaller, more expensive ring - and told her that she would have to pay the difference. After she fought that, Jennifer says she was offered store credit for what her original ring would be worth now: $3,200 plus another $400 for the sentimental value.

She just wants her money back.

"I would like them to give me a check for the $3,600," she said.  "So I can move on and purchase a ring from a reputable jeweler who is going to take care of me, and I don't have to go through this again."

"It's pretty much anger," says her husband Chip Noble. "I just want to be through with Kay's Jewelers."

For weeks, Kay's Jewelery stores have made headlines for lost engagement and wedding rings and bad repair jobs.

NBC12 reached out to the corporate office, Signet Jewelers, specifically about the Nobles situation and was given a statement:

"We deeply value the trust our guests place in us and take any concerns expressed by our guests very seriously.  Any concern is investigated diligently, and we make every effort to resolve any potential issues in a manner that reflects our commitment to exceptional customer service."

Jennifer says while the ring can be replaced,  there's the sentimental part that cannot.

"We now have two small girls who will never have an opportunity to have this ring passed down to them or their children," she said.

The good news: since going back and forth with the corporate office, Signet Jewelers, about the Noble's situation, Jennifer tells NBC12 that Kay Jewelers is now offering to write her a check for the current value of her engagement ring, plus $400 for the sentimental value.

NBC12 reached out to Kay Jewelers to confirm that, but we have not heard back yet.

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