New statement from Petco on dog's grooming salon death

New statement from Petco on dog's grooming salon death

RICHMOND, VA (WWBT) - Petco released a second statement Monday, following the death of a golden retriever in its care.

The statement reads:

"All of us at Petco remain deeply upset by Colby's passing. We have strict protocols in place to ensure the well-being of pets in our grooming salons, and we take it very seriously when those protocols are not followed. The groomers involved have been suspended while we complete a thorough investigation, and we are in contact with the pet parents and coordinating with local Animal Services to understand what happened in this terrible situation. It's important to know we do not use heated dryers in any Petco grooming salons, and we can confirm there was no heat used in the drying process during Colby's groom, but other details are still being investigated. Our thoughts continue to be with Colby's family at this difficult time."

The statement comes after a Petco technician was suspended as the store investigates the death of a dog at its Midlothian location.

Colby's owner claims Petco employees told her that they found the dog dead in a drying cage and says a vet then told her he believed Colby died of a heat stroke.

Previous Stories:

Woman says her dog died of possible heat stroke at Petco

Petco suspends technician during dog death investigation

Copyright 2015 WWBT NBC12. All rights reserved.