Chesterfield residents angered over skyrocketing water bills

Published: Sep. 10, 2014 at 4:56 AM EDT|Updated: Sep. 20, 2014 at 4:56 AM EDT
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CHESTERFIELD, VA (WWBT) - Angry Chesterfield homeowners are calling NBC12, after getting astronomical water bills.

Ed Brooks, a resident in the River Downs neighborhood, says the water bill for his home is typically about a hundred dollars a month. However, his bill this month was more than $1,100.

"I got a bad case of sticker shock when I opened it up and saw it was $1,100," said Brooks.

Brooks is just one of a slew of neighbors in Chesterfield reporting skyrocketing water bills, right now. The River Downs neighborhood Facebook page shows one neighbor posting after another about historically high water bills.

"It is baffling," said Anne Farrell, also of River Downs.

Farrell's bill for August went up more than $170 dollars from the same time, the previous year. The bill shows that Farrell's water usage allegedly doubled.

"I know we didn't do anything differently. I know we didn't have a leak. I know we didn't have any circumstances that the bill would go up that much," said Farrell.

Lauren Nelson, another resident, says her family cut back on water usage, nixing backyard water slides and only turning on the sprinklers periodically.

"Our bill last year was $123. This year... over $310," said Nelson.

NBC12 asked Chesterfield County officials for a response. A spokesperson writes:

"Chesterfield County Department of Utilities encourages residents who have concerns about their utility bills to contact customer service at 748-1291. The county is committed to working with residents to address any of their billing questions."

Residents have their theories on why these charges are so high, from a miscalculation on the billing to possible leaks or pipe problems elsewhere in the county's system.

Get the latest from NBC12's Kelly Avellino on Facebook and Twitter.

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