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On Your Side

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On Your Side

Tamika Brown's car remains in a tow lot in Hopewell as her insurance works to have it towed to...

‘Gone in seconds’: What’s next for victims of Hyundai, Kia thefts after nearly $200 million settlement

Updated: 2 hours ago
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By Jasmine Turner
The owner of a 2020 Hyundai Elantra says it took 30 seconds to steal her car in the City of Richmond, and she wants to warn others.

On Your Side

The 2023 General Assembly session brought changes to the landlord tenant act including House...

‘It’s about health and safety:’ Housing advocate explains how bill could protect tenants

Updated: May. 30, 2023 at 6:26 PM EDT
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By Jasmine Turner
The 2023 General Assembly session brought changes to the landlord tenant act including House Bill 1635, uninhabitable dwelling unit.

On Your Side

As the Virginia Department of Health investigates complaints and concerns against Westport...

‘He suffered’: Families share concerns as VDH continues to investigate Westport Rehabilitation and Nursing Center

Updated: May. 19, 2023 at 6:46 PM EDT
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By Jasmine Turner
As the Virginia Department of Health investigates complaints and concerns against Westport Rehabilitation and Nursing Center, families as well as current and former Westport residents continue to share stories with 12 On Your Side.

On Your Side

Following a 12 On Your Side investigation, the Virginia Department of Health confirms it is...

Health Department confirms investigation into Westport Rehabilitation and Nursing Center

Updated: May. 12, 2023 at 6:20 PM EDT
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By Jasmine Turner
Following a 12 On Your Side investigation, the Virginia Department of Health confirms it is investigating Westport Rehabilitation and Nursing Center in Henrico.

On Your Side

Friends of a Richmond homeowner call 12 On Your Side after they say he spent years overpaying...

Richmond homeowner seeks credit after overpaying water bill for years

Updated: May. 9, 2023 at 5:24 PM EDT
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By Jasmine Turner
Friends of a Richmond homeowner call 12 On Your Side after they say he spent years overpaying for water.

News

A grandson says he will continue to advocate for his grandmother after what was supposed to be...

‘Listen to your loved ones:’ Man advocates for elderly after grandmother’s nursing home experience

Updated: May. 3, 2023 at 5:16 PM EDT
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By Jasmine Turner
A grandson reaches out to 12 On Your Side, upset over his 87 year old grandmother’s experience at a Henrico nursing home.

On Your Side

A counselor in Henrico County is fighting to keep her practice open after months of insurance...

‘My practice is in jeopardy of closing:’ Counselor waiting for payments from Anthem

Updated: Apr. 26, 2023 at 2:32 PM EDT
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By Jasmine Turner
A counselor in Henrico County is fighting to keep her practice open after months of insurance claims getting denied from Anthem.

On Your Side

After the unexpected closure of Henrico renovation and remodel company Fabling Built, a Hanover...

Hanover-based Balducci Builders to help former clients of Fabling Built after unexpected closure

Updated: Apr. 19, 2023 at 3:49 PM EDT
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By Jasmine Turner
After the unexpected closure of the renovation and remodel company Fabling Built, a Hanover-based company has agreed to help former Fabling clients.

On Your Side

Unfinished deck

Legal battles continue for home renovation company; clients turn to new contractor

Updated: Apr. 18, 2023 at 9:20 PM EDT
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By Jasmine Turner
A Henrico home remodel and renovation company continues to face lawsuits after closing unexpectedly.

On Your Side

Lawsuits continue to be filed against a Henrico based home renovator and contractor, Fabling...

‘They stopped showing up’: Henrico contractor closes unexpectedly; families want thousands back

Updated: Apr. 13, 2023 at 3:47 PM EDT
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By Jasmine Turner
Lawsuits continue to be filed against a Henrico-based home renovator and contractor, Fabling Built.
7-Day Forecast
7-Day Forecast

On Your Side

Shepherd’s Center of Chesterfield in need of volunteers

Updated: Apr. 4, 2023 at 11:20 AM EDT
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By Jasmine Turner
The Shepherd’s Center of Chesterfield is in critical need of volunteers as they continue to serve people age 60 and older.

On Your Side

12 On Your Side: How to collect money owed from a court judgment

Updated: Mar. 29, 2023 at 4:39 PM EDT
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By Jasmine Turner
The On Your Side Investigators are getting answers from the Central Virginia Legal Aide Society to the question: If I get a judgment for money, how do I get my money?

On Your Side

‘It hasn’t been paid:’ Chesterfield man waiting for $5,000 payment after issue with tow company

Updated: Mar. 28, 2023 at 3:36 PM EDT
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By Jasmine Turner
A Chesterfield man says he has been waiting almost a year to receive money owed to him from a Richmond towing company.

On Your Side

Deputies indicted in Otieno’s death completed crisis intervention training

Updated: Mar. 22, 2023 at 3:32 PM EDT
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By Jasmine Turner
As conversations continue about transforming the mental health system, records show the officers indicted in the death of Irvo Otieno, completed 40 hours or more of crisis intervention team training.

12 About Town

Richmond Toolbank building community relationships one project at a time

Updated: Mar. 16, 2023 at 4:26 PM EDT
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By Azriah Bryant
The Toolbank is a resource for anyone in the community. They partner with charitable organizations and provide the tools and equipment for their most ambitious goals.

On Your Side

‘Evictors Catalog’: Database created to show who is responsible for the highest number of evictions

Updated: Mar. 14, 2023 at 2:28 PM EDT
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By Jasmine Turner
As rent continues to increase in Central Virginia, experts says evictions are increasing as well. According to VCU’s RVA Eviction lab, the City of Richmond has the second-highest eviction rate in the nation.

On Your Side

‘Ozempic face’: Richmond doctor separates fact from fiction

Updated: Mar. 13, 2023 at 6:51 PM EDT
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By Curt Autry
Dr. Joe Niamtu says when anyone has significant weight loss, regardless of how it’s achieved, the face is typically the first visible indicator.

On Your Side

‘RIP Medical Debt’: Richmond organization raising money to help eliminate medical debt

Updated: Mar. 10, 2023 at 11:01 AM EST
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By Jasmine Turner
A Richmond nonprofit is working to ensure millions of dollars in medical debt will be eliminated for people in more than a dozen counties.

Investigate

Potential towing fraud victims come forward; some lost thousands of dollars in Richmond

Updated: Mar. 1, 2023 at 7:36 PM EST
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By Riley Wyant
Tons of potential victims are coming forward to Richmond Police as the city warns of possible towing fraud.

On Your Side

‘You help folks along the way:’ 12 On Your Side in need of Call 12 volunteers

Updated: Feb. 28, 2023 at 5:10 PM EST
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By Jasmine Turner
For nearly three decades, the On Your Side investigators have worked to help the community. The work would not be possible without volunteers.

On Your Side

‘I am a victim of fraud:’ Richmond woman waiting for VEC benefits gets help from delegate

Updated: Jan. 24, 2023 at 3:52 PM EST
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By Jasmine Turner
A Richmond woman who has been waiting for nearly 3 months for a Virginia Employment Commission fraud claim to be escalated, is finding help through her local delegate’s office.

On Your Side

‘A van would improve my life:’ Community helping Richmond couple get wheelchair-accessible van

Updated: Jan. 18, 2023 at 10:01 AM EST
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By Jasmine Turner
Jamie Kelman went to a surgeon for a routine kidney stone removal in 2021 and is now paralyzed.

On Your Side

‘Clean this place up:’ Senior living facility ‘making progress’ after former employee raises bed bugs concerns

Updated: Jan. 12, 2023 at 10:36 AM EST
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By Jasmine Turner
After a former employee of a senior living facility reached out to 12 On Your Side with concerns, Blue Ridge Senior Living says it is working to maintain the ‘highest level of hygiene.’

Tri-cities

Ramada demolition delayed until January Petersburg city manager says

Updated: Dec. 30, 2022 at 11:30 PM EST
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By A.J. Nwoko
Since August, Petersburg leaders have been saying that the decaying Ramada Inn would be demolished by end of the year, but now they're reporting unexpected obstacles have pushed the project back into the new year.

Crime

Brother of man killed in Amelia shootout involving police speaks

Updated: Dec. 29, 2022 at 7:42 PM EST
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By A.J. Nwoko
The man's brother believes the police conducted themselves properly but wants people to know that his younger brother was not a violent person.

On Your Side

12 On Your Side: A year of helping the community share stories and getting results

Updated: Dec. 28, 2022 at 6:56 PM EST
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By Jasmine Turner
As 2022 comes to a close, NBC12 will remain committed to helping the community in 2023.The On Your Side investigators spent the year working to get results.

Richmond

‘Nobody deserves that’: Family seeks answers after learning gruesome details of teen’s murder

Updated: Dec. 23, 2022 at 10:37 PM EST
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By A.J. Nwoko
After learning gruesome details in 17-year-old's murder back in November the family of Cion Carroll is pressuring authorities for answers after nearly two months of investigation.

Richmond

Bridging RVA prepares over 2,700 Christmas dinners for people in need

Updated: Dec. 21, 2022 at 7:37 PM EST
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By A.J. Nwoko
Many of us are fortunate enough to have a big Christmas feast, but for those who don't, Bridging RVA is stepping in. All week long, they've been hard at work preparing nearly 3,000 meals that will be delivered just in time for Christmas.

On Your Side

Chesterfield business steps in to help homeowner after neighbors call 12 On Your Side

Updated: Dec. 20, 2022 at 2:37 PM EST
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By Jasmine Turner
For 33 years, Valerie Devito has lived in her Brandermill home. In early 2022, her neighbors wrote letters asking for help with the power washing, painting and carpentry work her home was in need of.

Richmond

Councilwoman visits residents to address speeding concerns in northside neighborhood

Updated: Dec. 15, 2022 at 7:56 PM EST
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By A.J. Nwoko
A northside and her neighbors finally got the face-to-face meeting they've been pleading for from their city council representative.

On Your Side

‘Anything the community can give:’ 11th annual toy and supply drive to benefit families with Home Again

Updated: Dec. 15, 2022 at 1:15 PM EST
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By Jasmine Turner
Two Richmond businesses are teaming up during the season of giving, working to help local families during the holidays and beyond.

Richmond

Councilwoman sides with northside residents pleading for help with Monteiro Street speeding

Updated: Dec. 13, 2022 at 9:12 PM EST
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By A.J. Nwoko
Residents from the Monterio street neighborhood rallied during Monday’s city council meeting because of the constant speeding and frequent crashes that happen in their area.

Tri-cities

Ramada Inn demolition ahead of schedule Petersburg city officials say

Updated: Dec. 7, 2022 at 8:43 PM EST
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By A.J. Nwoko
It's been months since demolition began on the old Ramada Inn in Petersburg, and while much of the building is still standing, the city ensures that the project is coming along smoothly.

On Your Side

Woman waits for refund from car dealer as dealer’s license gets suspended

Updated: Nov. 22, 2022 at 1:12 PM EST
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By Jasmine Turner
After Nannette Motley purchased a Hyundai Sonata from Marcus Auto Sales, the Henrico dealer took it back and promised a refund.

Tri-cities

Charles City County residents left in dark after thieves cut internet lines for copper wire

Updated: Nov. 17, 2022 at 10:44 PM EST
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By A.J. Nwoko
Charles City County residents are upset because thieves are making it next to impossible to make phone calls or go online because they keep stealing the copper wires inside internet cables that run along the road.

Crime

Va. family says safety is at risk because of Facebook puppy scam

Updated: Nov. 3, 2022 at 8:00 PM EDT
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By Ashley Hendricks
On the fake account, a hacker claims to have Yorkie puppies who are in need of a new home for sale.

On Your Side

Program aims to help businesses, homeowners improve water quality in Va.

Updated: Oct. 27, 2022 at 11:35 AM EDT
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By NBC12 Newsroom
More than $4 million is available to homeowners and businesses to install rain gardens, cisterns, green roofs, and many more practices aimed at reducing water runoff and pollution.

On Your Side

Tips for consumers before investing in a solar powered home

Updated: Oct. 25, 2022 at 5:01 PM EDT
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By Jasmine Turner
Solar is one of the fastest-growing clean energy sources in the U.S. Department of Energy, and throughout Central Virginia more homeowners are making the investment in solar energy.

Richmond

RPD Mounted Patrol uses horses to establish community relationships

Updated: Oct. 20, 2022 at 7:14 PM EDT
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By A.J. Nwoko
Richmond police is taking a different approach to try to rein in crime using the mounted unit to patrol neighborhoods on the city's southside.

On Your Side

‘We did it!’: Woman grateful for new smile after help from local dentist & NBC12 viewers

Updated: Oct. 20, 2022 at 5:14 PM EDT
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By Jasmine Turner
After battling cancer and spending years losing teeth, a mom and wife called 12 On Your Side, hoping to get her smile back.

On Your Side

Father, daughter start ‘Project Unicorn’ to remember mom, support breast cancer research

Updated: Oct. 11, 2022 at 4:50 PM EDT
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By Jasmine Turner
A Henrico Father and daughter are hoping to make a difference in the world of cancer research.

On Your Side

‘Bella is lifting us up’: Family shares child’s cancer story to work toward a cure

Updated: Oct. 7, 2022 at 11:53 AM EDT
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By Anthony Antoine
A local family is turning adversity into advocacy, raising awareness about pediatric cancer.

On Your Side

After years of battling with alarm company, 12 On Your Side helps homeowner get results

Updated: Oct. 4, 2022 at 3:43 PM EDT
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By Jasmine Turner
A Richmond homeowner calls 12 On Your Side after spending years paying for a security system she says doesn’t work.

Richmond

Northside residents skeptical over city’s solution to curb speeding on Monteiro Street

Updated: Sep. 23, 2022 at 8:52 PM EDT
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By A.J. Nwoko
Weeks after northside resident Marilyn Joyner’s home was damaged after a vehicle crashed into it, the Richmond Department of Public Works has laid down a temporary solution to get cars to slow down.

On Your Side

Forward Foundation helps families through education, financial resources and support

Updated: Sep. 21, 2022 at 4:34 PM EDT
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By Jasmine Turner
An organization in the Richmond area is helping single parents as they navigate raising their families.

On Your Side

Tenants push for elevator repair after four month wait

Updated: Sep. 21, 2022 at 4:20 PM EDT
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By Jasmine Turner
Neighbors in a Richmond apartment complex say they are tired of waiting for an elevator to be fixed. For nearly four months, an elevator just feet away from their front door has been out of service.

On Your Side

‘We don’t know where to go’: Stores still in Virginia Center Commons forced to move, told mall will close Oct. 31

Updated: Sep. 20, 2022 at 4:12 PM EDT
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By Jasmine Turner
A business owner at Virginia Center Commons reached out to 12 On Your Side after learning the remainder of the mall be closing on Oct. 31.

Richmond

‘I’m really stressed’: Resident pleads for city’s help after home repeatedly struck by speeding vehicles

Updated: Sep. 14, 2022 at 8:36 PM EDT
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By A.J. Nwoko
What looks more like a home under construction has been the recurring nightmare for Northside homeowner Marilynn Joyner.

On Your Side

Change in law meant to improve communication with patients about medical records

Updated: Sep. 8, 2022 at 4:11 PM EDT
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By Jasmine Turner
A member of the Virginia House of Delegates is hoping a change in law will help patients by improving communication about medical records.

On Your Side

Call 12 to get help searching for unclaimed money, property online

Updated: Sep. 7, 2022 at 11:33 AM EDT
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By NBC12 Newsroom
People can also visit the newly designed www.vaMoneySearch.gov to search for unclaimed property and start the claim process.
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