Homeowners in Chester and Mechanicsville are upset after a company poorly installed new gutters, promised to fix it and then never showed up to redo the job.

Some neighbors said their cars were damaged after running over the pothole.

Two community members are stepping up to help a Petersburg mom and dad and their children.

Instead of greeting her customers at the drive-through with the standard, 'Welcome to Walgreens,' Judy Tucker says, 'Hey Sweetheart,' or 'Hey Ladybug.'

The team was able to make it to the tournament after Walmart saw NBC12’s On Your Side story about the financial troubles the team faced and donated $10,000.

The truck was equipped with an automatic step-side that when activated allowed Kilgore to get in and out with greater ease.

There are several reasons to get a buyer’s agent when purchasing a home.

A Petersburg mother says she lost most of her belongings to mold she found growing on everything including her furniture, kids’ toys and even inside storage boxes at her Cube Smart climate control storage unit.

Over the past month, there have been three deaths at the hand of the James River in the Richmond area.

A tree service company made things right for a Chesterfield woman who said she originally got way less than what her $11,000 payment called for.

The team has less than 10 days to raise several thousand dollars in order to get them to the Babe Ruth World Series.

In January Kevin Maze, 61, was diagnosed with stage four esophageal cancer with metastasis to his liver. He was unable to fix the deck himself which is why his family contacted 12 On Your Side.

A mother of three is furious after she paid more than $1,200 to move into a home that may have never belonged to the person claiming it was available for rent.

During the winter months, the toilets and urinal can be seen displayed with lights coming out of them, but in the summer Cassick sad he converts them into improvised flowerpots where he houses his cactus plants.

The Way Outreach serves 3,000 people every month from a 1,000 square foot space on Williamsburg Road. Now the non-profit is searching for a new home to continue its work.

Fireworks are illegal in most areas across central Virginia, with some exceptions like Hanover County.

A representative said these scams tend to occur more frequently during the winter and summer, when people are using the most electricity.

So far in 2019 12 people have drowned from boating-related accidents. The Virginia Department of Game & Inland Fisheries states those victims were not wearing life jackets.

If the work you’re considering is valued at $1,000 or more, the contractor should be licensed.

The retired U.S. Marine Corps Sergeant will soon call Virginia home thanks to Operation FINALLY HOME and dozens of community supporters.

MADD Virginia launched a new PSA campaign to prevent people from driving drunk by sharing heart-wrenching stories of loved ones who were killed.

Home burglaries happen every 13 seconds in the U.S.

The Federal Trade Commission says it has had more than 76,000 reports of a Social Security scam in just the past 12 months.

Skylar Martin was hospitalized Sunday after several hours of vomiting, a fever and loss of consciousness.

Those living with disabilities at the Shockoe Hill apartments in Richmond are raising concerns for their safety after the elevator in building two broke down and had been out of service a few times the past couple of weeks.

NOVA swimming club's Zoe Dixon, Josephine Fuller, Megan Pulley, and Grace Sheble each qualified for the trials scheduled for June 2020 in Nebraska.

Cooper Stuart, a 5th grader at Pocahontas Elementary School, suffered a seizure June 6. Through tests, doctors discovered a tumor on his brain.

Henrico firefighters were called to the Elliott's home on April 19 to help deliver their youngest daughter, Julia, who made an early arrival.

If you are a renter, you have rights when your home is flooded and your belongings are damaged.

An investigation by Krebs Security found that scammers have built a huge network of malicious websites playing off common typos in the web addresses for popular sites.

Ticks can carry serious illnesses, such as Lyme Disease, so it’s always best to do everything you can to avoid being bit by one.

Kevin Maze was diagnosed with stage four esophageal cancer in January with metastasis to his liver. The Marine Corps veteran can no longer fix the deck himself.

A frequent traveler and financial expert give their tips for saving money when booking flights and hotels.

Carpenters for Christ originated out of Alabama and has now helped build dozens of churches in its 35 plus years.

“Number one priority is fan safety, and a fun environment, where we can make memories for people."

Tenants at Shockoe Hill Apartments have been saying for years they freeze all winter and suffer from the heat all summer.

There's one important thing you need to do before you begin smashing windows.

The Henrico County Health Department is partnering with Henrico Area Mental Health & Developmental Services to offer free classes on how to administer the life-saving drug Naloxone, also known as Narcan.

For Lupus Awareness Month in May, NBC12 will host a Digital Dialogue Tuesday night featuring advocates and specialists in the Lupus field, treatment, coping with the disease, finding a cure and new advancements being pioneered right here in Virginia.

A Goochland woman says she paid nearly $15,000 for her father’s grave site, but seven months later, only a piece of paper marks his site.

Ethel and Bill Brooks say a mail carrier’s truck left grooves and deep tire tracks in their yard, after it got stuck in the mud taking a short-cut to drop off their mail.

Jonathan Colson spent 23 days in a coma at 11 years old after he was struck by lightning.

Police say the thieves emailed Verizon customers and said there had been fraud on their accounts. Those emails included a callback number.

Fire officials ruled the cause of the fire as "undetermined," but believe it started in either the kitchen or the laundry room.

"There is nowhere for anyone to walk safely, especially if you are in a mobility assisted device,” said Henrico County Public Works Director Steve Yob. “You have a very difficult time navigating this area.

You sign contracts with many things in life and might not be reading every part of it, but here is what you need to know about liability waivers before accepting your next contract.

The $10 million facility will help Henrico County's mission to curbing unintentional childhood drowning deaths.

A Richmond business is upset due to what they say are huge potholes that continue to spread in front of their driveway.

A Chesterfield family says they rented two, 16-foot storage units from “Pack Rat” moving and storage and filled them with everything they own.

Joey Matthews has been clean and sober for more than two years.

Scientists are using forensic genetics to help solve decades-old cold cases.

Another restaurant had issues with chicken and small insects.

A new type of robotic surgery is a milestone in kidney transplantation, and VCU Hume-Lee Transplant Center says Dr. Chandra Bhati is the first on the East Coast to perform it.

Carfax experts say there are potentially more than one million cars on the roads with false odometer readings - meaning their mileage has been rolled back to make the vehicles look like they have less wear and tear.

The questionable fuel has stopped the pumps from flowing at the BP Gas Station and Corner Mart on Midlothian Turnpike near Winterfield Road.

Nationwide and the Wilton Construction told the Weakleys they want to resolve their problems with the house, but that they would leave as long as NBC12 was there.

They are slithering their way onto your property!One snake expert believes this is the worst snake season Virginia has seen.It’s not the news most want to hear.

Also, there is a catering company that's had 10 perfect inspections.