Police search for driveway pavers who attempted to scam Henrico residents

Henrico police are investigating some brazen driveway pavers trying to scam people out of thousands, and they’re working to catch them in the act so they can arrest them.

  More safety measures to be installed on hazardous road

  Richmond homeless shelter spreading holiday hope with toy drive, and there’s still time to give!

  ‘I’m not going back at all:’ Army SSgt. surprises children with homecoming after year of deployment

  Henrico woman, moving company hit impasse in settlement over damaged furniture

What pet owners should know this holiday season

  Residents concerned about potential truck traffic on quiet Hanover road

Continued Coverage

  Toys, household items being collected for Home Again Shelter families

New Kent County warns consumers about email scam

  Ways to protect yourself from a bad moving experience

  Moving company reconsiders woman’s claim after damaged furniture

  ‘A warrior’: Cancer survivor hopes more women get genetic tests

  Shelter collecting toys, household items for homeless families this Christmas

  Disabled Montpelier woman gifted new handicap ramp

A Montpelier family says their prayers have been answered after they got the brand new handicap ramp they needed.

  Retired firefighter searches for kidney match via donated billboard ad

Retired Lieutenant Grover Barnett is in need of a kidney after he was placed on the transplant list in September by Henrico Doctors.

  Good Samaritans repair damaged kitchen for grieving Mechanicsville woman

A disabled Mechanicsville woman is moving forward after her husband’s tragic death with some help from some Good Samaritans.

  Things to do when buying a used car

Buying a car is an emotional purchase, and dealers are banking on that emotional purchase rather than a “smart one.” So, there are some things you should keep in mind before driving a vehicle off the lot and ending up with a problem ride.

  Buckling brick sidewalks raise concerns in historic neighborhood

  Records show sheriff’s office hasn’t turned in unclaimed money in past 5 years to state

  If you find a large amount of money on the street - do you get to keep it?

  'I’ll be homeless’: Richmond family loses $14,000 in rental home scam, ordered to vacate in 3 days

  Terminally ill tenant’s wish for apartment repairs comes true

  Fake Filters? Made-up addresses, strange receipts and copycat websites reveal knock-offs on the market

Company to build new wheelchair ramp for Hanover family

A company in Ruther Glen is going to build a new wheelchair ramp for a Montpelier family who is in need of one.

  Virginia family seeks help for deteriorating wheelchair ramp

A Montpelier family is asking for help as a handicapped-accessible ramp rots and crumbles beneath their feet.

  Terminally ill tenant fights for apartment repairs

At 88, the terminally ill tenant at Crystal Lakes apartments says her quality of life is mostly what she thinks about.

  If a rental has bed bugs, who pays? It depends on the circumstance

Treating for bed bugs can be expensive, so who is responsible for paying?

  Chesterfield couple frustrated by delay in construction of crypt

A Chesterfield couple is frustrated by the delay in construction of a crypt they were told would be built by now.

  Thief uses Richmond woman’s identity to shop online

One Richmond woman, Lynda Sharp Anderson, says a thief actually used her identity to order an $1,100 iPhone on Walmart’s website.

  Undetected water leak destroys couple’s kitchen; insurance won’t pay

Home insurance covers accidental or sudden damages like a pipe bursting and flooding a room in your home, but a slow leak that causes damage over time is not.

  Moving company pays to replace Henrico man’s damaged hardwood floors

A moving company has agreed to pay a man to repair his hardwood floor after it was damaged by movers.

  'She isn’t at peace’: Family upset with cemetery’s empty promises

Since Lorain Slaughter's death her family has encountered one problem after another with Forest Lawn Cemetery.

  Company fixes gutters for Chesterfield homeowner

A company has fixed all the issues with a Chesterfield homeowner’s gutters after he called 12 On Your Side.

  Neighbors step in to help Petersburg woman get new roof

Anna Sease-Bey says a contractor took her money and left supplies at her house, without doing any real work.

  Company repairs work on faulty gutters

One homeowner said Leaf Filter fixed the problem with his new gutters, but another homeowner featured in the story says he’s still having issues.

  Homeowners upset over poorly installed gutters

Homeowners in Chester and Mechanicsville are upset after a company poorly installed new gutters, promised to fix it and then never showed up to redo the job.

  4-foot deep pothole filled after weeks of complaints

Some neighbors said their cars were damaged after running over the pothole.

  Community members step up to help family who lost furniture to mold

Two community members are stepping up to help a Petersburg mom and dad and their children.

  Pharmacy tech’s customer service ‘is the best form of medicine’

Instead of greeting her customers at the drive-through with the standard, 'Welcome to Walgreens,' Judy Tucker says, 'Hey Sweetheart,' or 'Hey Ladybug.'

‘They had the time of their lives’: 12U softball returns from World Series

The team was able to make it to the tournament after Walmart saw NBC12’s On Your Side story about the financial troubles the team faced and donated $10,000.

  ‘Until I get a rental car, I’m immobile’: Disabled vet’s truck stolen from Henrico apartment

The truck was equipped with an automatic step-side that when activated allowed Kilgore to get in and out with greater ease.

  Key reasons to get a buyer’s agent when purchasing a home

There are several reasons to get a buyer’s agent when purchasing a home.

  Petersburg woman loses most of her belongings after finding mold in storage unit

A Petersburg mother says she lost most of her belongings to mold she found growing on everything including her furniture, kids’ toys and even inside storage boxes at her Cube Smart climate control storage unit.

  James River safety: Don’t forget your life jackets

Over the past month, there have been three deaths at the hand of the James River in the Richmond area.

  Tree service company corrects mistake for Chesterfield woman

A tree service company made things right for a Chesterfield woman who said she originally got way less than what her $11,000 payment called for.

  Major retailer to donate $10k to softball team headed to World Series

The team has less than 10 days to raise several thousand dollars in order to get them to the Babe Ruth World Series.

  'He was amazed’: Veteran with cancer gets new deck thanks to community

In January Kevin Maze, 61, was diagnosed with stage four esophageal cancer with metastasis to his liver. He was unable to fix the deck himself which is why his family contacted 12 On Your Side.

  Mom says she was defrauded out of $1,250 attempting to rent Hopewell home

A mother of three is furious after she paid more than $1,200 to move into a home that may have never belonged to the person claiming it was available for rent.

  Virginia man fighting County over right to keep toilet decoration in yard

During the winter months, the toilets and urinal can be seen displayed with lights coming out of them, but in the summer Cassick sad he converts them into improvised flowerpots where he houses his cactus plants.

  Non-profit which serves low-income families, homeless searches for new home

The Way Outreach serves 3,000 people every month from a 1,000 square foot space on Williamsburg Road. Now the non-profit is searching for a new home to continue its work.

  Departments urge fire safety over holiday weekend

Fireworks are illegal in most areas across central Virginia, with some exceptions like Hanover County.

  Scammers claiming to be Dominion Energy threaten to cut power

A representative said these scams tend to occur more frequently during the winter and summer, when people are using the most electricity.

  ‘Life jackets save lives’: Marine patrol ramps up enforcement for holiday weekend

So far in 2019 12 people have drowned from boating-related accidents. The Virginia Department of Game & Inland Fisheries states those victims were not wearing life jackets.

  Planning on having lawn care done? How to protect yourself if work isn’t done right

If the work you’re considering is valued at $1,000 or more, the contractor should be licensed.

  Veteran receives mortgage-free home through ‘Operation FINALLY HOME’

The retired U.S. Marine Corps Sergeant will soon call Virginia home thanks to Operation FINALLY HOME and dozens of community supporters.

  ‘Don’t drink and kill’: MADD VA launches new victim focused campaign

MADD Virginia launched a new PSA campaign to prevent people from driving drunk by sharing heart-wrenching stories of loved ones who were killed.

Study: 25% of people don’t lock their front door

Home burglaries happen every 13 seconds in the U.S.

  Tens of thousands report new Social Security scheme

The Federal Trade Commission says it has had more than 76,000 reports of a Social Security scam in just the past 12 months.

  Central Va. woman hospitalized in Dominican Republic on honeymoon

Skylar Martin was hospitalized Sunday after several hours of vomiting, a fever and loss of consciousness.

  Tenants with disabilities raise concerns for safety after elevator breaks down

Those living with disabilities at the Shockoe Hill apartments in Richmond are raising concerns for their safety after the elevator in building two broke down and had been out of service a few times the past couple of weeks.

  ‘I’m excited’: Central Va. swimmers qualify for 2020 U.S. Olympic trials

NOVA swimming club's Zoe Dixon, Josephine Fuller, Megan Pulley, and Grace Sheble each qualified for the trials scheduled for June 2020 in Nebraska.

  Community rallies behind Powhatan boy dealing with brain tumor

Cooper Stuart, a 5th grader at Pocahontas Elementary School, suffered a seizure June 6. Through tests, doctors discovered a tumor on his brain.

  Family thanks Henrico firefighters who helped deliver their baby

Henrico firefighters were called to the Elliott's home on April 19 to help deliver their youngest daughter, Julia, who made an early arrival.

  What are your rights as a renter if your home gets flooded?

If you are a renter, you have rights when your home is flooded and your belongings are damaged.

Your typos could end up loading your computer with malware

An investigation by Krebs Security found that scammers have built a huge network of malicious websites playing off common typos in the web addresses for popular sites.

  Ways to avoid being bitten by a tick

Ticks can carry serious illnesses, such as Lyme Disease, so it’s always best to do everything you can to avoid being bit by one.

Veteran’s family seeks help repairing deck for loved one with cancer

Kevin Maze was diagnosed with stage four esophageal cancer in January with metastasis to his liver. The Marine Corps veteran can no longer fix the deck himself.

  Watching Your Wallet: Make the most of your summer vacation

A frequent traveler and financial expert give their tips for saving money when booking flights and hotels.

  ‘Carpenters for Christ’ help build new centerpiece for Hopewell church

Carpenters for Christ originated out of Alabama and has now helped build dozens of churches in its 35 plus years.

  Safe, fun environment ‘No. 1 priority’ for Flying Squirrels

“Number one priority is fan safety, and a fun environment, where we can make memories for people."

  ‘Fix the unit’: Shockoe Hill residents swelter as temperature soars

Tenants at Shockoe Hill Apartments have been saying for years they freeze all winter and suffer from the heat all summer.

  See kids or animals in a hot car? Here’s how to react

There's one important thing you need to do before you begin smashing windows.

  Henrico Co. offers free classes on use of anti-overdose drug

The Henrico County Health Department is partnering with Henrico Area Mental Health & Developmental Services to offer free classes on how to administer the life-saving drug Naloxone, also known as Narcan.

  Digital Dialogue: Lupus Awareness Month

For Lupus Awareness Month in May, NBC12 will host a Digital Dialogue Tuesday night featuring advocates and specialists in the Lupus field, treatment, coping with the disease, finding a cure and new advancements being pioneered right here in Virginia.

  Small piece of paper marks $15,000 grave site, 7 months after purchase

A Goochland woman says she paid nearly $15,000 for her father’s grave site, but seven months later, only a piece of paper marks his site.

  Couple relieved after yard damaged by postal service repaired

Ethel and Bill Brooks say a mail carrier’s truck left grooves and deep tire tracks in their yard, after it got stuck in the mud taking a short-cut to drop off their mail.

  ‘Feels like yesterday’: Va. boy struck by lightning in 2009 sets sights on new path

Jonathan Colson spent 23 days in a coma at 11 years old after he was struck by lightning.

  New scam tricks phone users into changing PIN

Police say the thieves emailed Verizon customers and said there had been fraud on their accounts. Those emails included a callback number.

  Hopewell Moose Lodge demolished; plan to rebuild underway

Fire officials ruled the cause of the fire as "undetermined," but believe it started in either the kitchen or the laundry room.

  Henrico approves to study pedestrian, bicyclist safety on Parham Road

"There is nowhere for anyone to walk safely, especially if you are in a mobility assisted device,” said Henrico County Public Works Director Steve Yob. “You have a very difficult time navigating this area.

  What to look out for when signing a contract

You sign contracts with many things in life and might not be reading every part of it, but here is what you need to know about liability waivers before accepting your next contract.