Investigate

  New scam tricks phone users into changing PIN

Police say the thieves emailed Verizon customers and said there had been fraud on their accounts. Those emails included a callback number.

  Failed and Forgotten

  A trifecta of failures puts kids at risk

  Digital rollbacks: Millions of cars have false mileage on odometers

  Undercounting hate: FBI will not report its hate crime numbers again this year as required by law

  Amid proposed city tax hikes, RPS funds $100K gala, $125K lobbyist position

  Watching Your Wallet: Thousands of consumer complaints hidden in federal watchdog database

Continued Coverage

  Watching Your Wallet: Experts explain the new tax code in simple terms

  Two-year home improvement battle solved in two weeks with NBC12

  Richmond grandmother unhappy with match-making service

  Untested water: 99.9 percent of foreign fish goes without testing for unsafe drugs

  Why you should file your taxes early this year

  Charlottesville chief vows to update hate crime data

  Calculating hate: Federally mandated count leaves out untold number of crimes in America

Serious hate crimes from murders to attempted bombings do not show up in federal hate crime data, according to analysis by InvestigateTV.

Punishing hate: Paper tiger laws serve up little to no penalties for attackers

Prosecutors say some state hate crime laws are so weak they "aren't worth the paper they're printed on."

  Multiple sex offenders found on Facebook despite ban

Under Facebook's policies, convicted sex offenders are not allowed on the site; however, InvestigateTV identified multiple offenders who appeared to have recently active profiles.

  Customers furious after longtime auto shop closes without notice

Several customers are upset after a longtime Baugh Auto Body Shop closed for business without notice.

  Local federal employees hit with another challenge as they head back to work

  New Apple scam more sophisticated than usual

  What happens to gift cards for bankrupt companies?

  Cars seen driving through railroad stop arms in downtown Richmond

  Central VA hospitals post price lists as new rule begins

  Watching Your Wallet: How much could you earn if you invested your coffee money?

  Scam alert for 2019: ‘Shimming’ is the new skimming

This method is similar to card skimmers, but a new technique targets the chip in your card that’s supposed to help prevent identity theft.

  Report shows young adults not saving much for retirement

The research found most young adults prioritize short-term goals like vacations, debt repayment and home ownership over retirement

  GPS-linked apps reveal precise location data to companies

An investigation fsays at least 75 companies get anonymous, precise location data from apps from users enable location services to get news, weather and other information.

  Parents beware: Watch out for Fortnite charges on your credit card

An Ohio mom recently got a fraud alert from her credit card company, telling her about $950 in charges on her card were made through her sons' accounts.

  Sex offenders find ways to ‘skirt’ Facebook’s ban

One-and-a-half billion users are on Facebook every day. And among those profiles are people who are not allowed to be on the platform, according to Facebook.

  Gift card scams: What to watch out for

Your only real defense is to use gift cards as fast as you can, so you hopefully beat thieves to the punch.

  Extended warranties: A good buy or a waste of money?

Extended warranties are what they try to sell you, in case the product you buy suddenly stops working within the first year or two.

  Watching Your Wallet: Strengthen your financial fitness before 2019

While many people think about health and wellness resolutions for the new year, financial experts recommend thinking about money goals too.

Scammers targeting people on Instagram, other social sites

IntSigns, an eCommerce fraud prevention company, studied data on hundreds of thousands of fraudulent online purchases.

  804 area code one of worst in country for robocalls

Richmond is getting blasted by robocalls with more than 22 million calls in the last two months. What's going on? How do you fight back?

They’re watching you: How to protect yourself from hidden cameras, illegal surveillance

It’s no secret we’re constantly being watched with all of today’s technology, but now more than ever, we’re hearing stories of people being caught on camera in places they would never imagine.

  Report: Toxic metal known to cause cancer found in jewelry sold nationwide

The report says several adult jewelry items tested positive for cadmium, a toxic metal that damages the kidneys and bones over time.

  How can you save money booking hotel rooms?

Checkbook.org, a non-profit consumer group, crunched the data on thousands of hotel bookings in dozens of cities, through 18 different discount sites.

  Share photos of your kids on social media? These hashtags could put them in danger

Some parents are also posting dangerous hashtags that experts say could lead sexual predators right to their children.

  Ride-sharing services increasingly popular for trips to hospital

You’re in an emergency and need to get to the hospital. What do you do? An ambulance is the obvious answer-- but it may no longer be the most popular. We find out why ER doctors say cost is driving more patients to pull up a rideshare app instead of calling 911.

  Nuclear fallout: $15.5 billion in compensation and counting

Thousands of nuclear weapons workers are seeking compensation from a federal program that has ballooned far past initial projections - and some say they're being denied based on incorrect information.

Watching Your Wallet: Company offering to help lower student debt under investigation

A company offering to help people reduce their student loan debt is now under investigation. One St. Louis woman says her debt actually increased after trying to work with the company.

  Mice. Mold. Messes.

Hundreds of Americans live in deplorable rental properties and their landlord is the federal government. The properties need $50 billion in repairs. Uncle Sam now is hoping that private investors will save public housing.

  Watching Your Wallet: Will Social Security be there when you retire?

Research shows many Americans are concerned with whether Social Security will be available when they retire, but many aren’t saving. NerdWallet experts help explain the realities of Social Security and what you can do.

  Virginia Senator to Facebook: ‘Americans have a right to know who is behind political ads’

In a letter to Facebook CEO Mark Zuckerberg, Sens. Amy Klobuchar (D-Minn) and Mark Warner (D-VA) wrote: “Americans have a right to know who is behind political ads that are designed to influence our democracy.

  12 On Your Side: Insurance dispute over water damage in Chesterfield home

12 is On Your Side tonight with a warning to make sure you handle water damage claims quickly. If not, you could end up in a mess with no money to repair your home.

  How local political ads are popping up on your Facebook feed

Check your Facebook feed right now and you probably will see political ads. Here is why and how they target you.

You’re in a political ad. (But you don’t know who’s behind it)

Political organizations with shadowy origins are spending millions on Facebook ads, and some people featured in the ads don't know who the groups are either.

How to reduce the cost of prescription drugs

A recent Consumer Reports survey of people who take prescription medications found that high drug costs are forcing some of them to cut back on groceries.

  Assisted living facility in Richmond being shut down

The Department of Social Services confirms that Jones & Jones located at 7806 Forest Hill Ave. is being shut down and residents living there are being relocated.

  Watching Your Wallet: Travel More, Spend Less

Brad Barrett took $4,000 Disney trip for a family of four for only $150. Seriously.

  Scammers impersonate bank fraud investigators

Scammers are now impersonating bank fraud investigators to reach their victims, and steal their money.

  Warning signs you’re on a phony website

Credit bureau Experian says online shopping fraud is booming, with a more than 30 percent jump from 2016 to 2017.

  Generic vs. name-brand items: App helps you find the lowest cost

Have you stood in an aisle of the grocery store torn between a store brand and a name brand?

  Watching Your Wallet: Budget now for holiday spending

Planning travel and shopping months in advance can pay off in the long run, financial experts say.

Mold in your apartment, what are your rights?

NBC12 spoke to an expert at Central Virginia Legal Aid Society and got answers that may help you.

  Report: Customers are overpaying on a quarter of all prescriptions

A new study shows patients are overpaying on prescriptions sometimes because they are using insurance, rather than paying the cash price.

  Richmond man receives $20K in free dental care

Richmond man receives 20K in free dental care thanks to a local dentist who stepped up.

  Big Pharma was supposed to self-police fentanyl prescriptions. It failed. Patients died.

Internal documents show lax enforcement, missed opportunities by the federal government.

You can help uncover political ad targeting on Facebook

Use the Facebook Political Ad Collector to help categorize ads and understand why they are targeting you.

  Man in need of a roof says company didn’t think issues were a big deal

William Massie claims he has a bad roof and even brought in a third party to prove it.

  Anonymous donor remembers story of struggle, gifts family a much-needed van

Life is a whole lot easier for a Chesterfield family after an anonymous donor has gifted a fully loaded handicap van to a nurse and her 25-year-old daughter who has cerebral palsy.

  83-year-old man reaches out for help getting heart monitor to work

When Roland Pitts discovered doctors weren't getting important data from his pacemaker, he reached out for help getting Verizon to keep that line in working order.

  'It can be dangerous': Scammers up their robocalls game

There were 22.7 million robocalls placed to Richmonders in June, equaling roughly 19 calls per person affected.

  Woman sues car dealer over repossession, un-refunded down payment

A Chesterfield woman says she thought the car was hers, but then several days later she got a call from "Yes Auto Sales" telling her to bring it back, or they would repossess it.

  Selling a car online? Don't set yourself up to be scammed

These days, selling just about anything online can be quick and relatively easy. But when it comes to big ticket items - like a car - that convenience can put you at risk.

  Sextortion Scam: Hackers use convincing information to extort money

A frightening new scam just surfaced in a big way. This one is scary enough and detailed enough that people are falling for it.

  FBI: Dark web is like a 'drug dealer on the corner in the virtual world'

It's a place you've probably never been - it's where guns, drugs and illicit activity are sold in the open.

Assisted living facility still without an administrator

There is still no administrator at Jones and Jones Assisted Living Facility after the former administrator, Mable Jones, had her license suspended in late April.

Fund your future first over your child's college

If you have kids, chances are you're either saving for their college - or worrying about the fact that you aren't. Before that, you should be saving money for someone else - yourself.

Homebuyers losing millions of dollars to frightening scam

Buyers are losing tens of thousands, even hundreds of thousands of dollars to con artists in a scam that's hitting victims across the country.

How to stop getting spam calls on your smartphone

Major carriers are stepping up and offering protection plans against spam, scam and robocalls coming through on your smart phone, but how effective are these plans, and are they even worth it?

Fitness trend: Learn the 'Art of Breath'

Rob Wilson teaches 'The Art of Breath' and says not only is it a way to fill our lungs in a controlled manner, but it's the next frontier in wellness - offering a variety of potential uses and benefits.

Experts concerned about security of hackable hotel keys

More hotels are now offering a new convenience: digital room keys. They are the next wave in high-tech travel, but experts are worried you could pay a steep price for this convenience.

Organ donations on the rise as opioid crisis rages on

Some people cling to hope for years waiting for a life-saving organ transplant.

Tips to Increase the battery life of your phone

Have you noticed that your cell phone just isn't staying charged as long as it used to? There are a couple of things you can do to give your battery more life.

Scammers target customer service numbers in Google searches

If you are not careful, a quick Google search for a customer service number could put your personal information at risk.

Do your taxes early to avoid losing your return to hackers

Experts say we will likely see a boom in tax fraud, thanks to the Equifax hack and thieves making off with the Social Security Numbers of more than 145 million Americans.

Your tenant rights when it comes to fixing burst pipes

The law is pretty clear here: landlords have to provide not only water, but hot water! But a simple phone call to complain about a burst or frozen pipe may not cut it.

State auditors find misuse of taxpayer money at DMV

Unnecessary business trips and clocking hours state employees never worked are just some of the wrongdoings found at the Department of Motor Vehicles, according to its own audit.

Employers add workout routine to job interviews to make you sweat

What if your prospective employer made you sweat - on purpose - as part of the interview itself? It's happening, even right here in Richmond.

Symantec warning about home assistants: They are easily hacked

Millions of Americans own devices like the Amazon Echo or Google Home, but a new report shows the frightening ways hackers could use those devices against you.

Black Friday secrets: Facts retailer don't want you to know

If you love to shop, you're probably already preparing for the big deals you can score on Black Friday!...but there are some things you should know that retailers don't want you to find out.