Investigate

  Wrong video conference help line routes to scammers

Incorrect tech support numbers posted on the internet lead to scammers trying to trick consumers into giving up their credit card information.

  BBB warns of Mother’s Day Scams

  Drug Dependence: COVID-19 weakens already fragile U.S. drug supply

  Experts: It’s OK to dip into that emergency fund

  The rush to refinance during the pandemic

  Robocalls advertising fake coronavirus-related products and bogus deals

Pharmacists: Doctors writing prescriptions for possible COVID-19 treatment at expense of chronically-ill patients

Continued Coverage

  Watching Your Wallet: Travel insurance likely won’t cover coronavirus-related cancellations

COVID-19 Tracker: Check out the latest on test results around the country

  Watching Your Wallet: With coronavirus causing market volatility, financial experts help you watch your nest egg

  Taking the air out of hazardous balloon releases

  Sanitized: Online listings for hand sanitizer, disinfectant advertise inflated prices

  Congress takes up insurance rate discrimination

  Rate Discrimination: Some insurance companies give better rates for customers with certain jobs, education

Drivers with less education or jobs that typically pay less may face higher car insurance rates, according to an industry insider.

Police: DNA, genealogy tests linked suspect to 1992 killing

Investigators used DNA and genealogy tests to identify a suspect in a 28-year-old deadly robbery in Maryland, a man who was shot and killed when law-enforcement officers tried to arrest him in Virginia last week.

  Patriot Penalty: Deployed service members come home to find higher auto insurance rates

Service members who cancel their car insurance to serve overseas may come back to find higher rate quotes after telling companies they didn't have coverage because of deployment.

  Watching Your Wallet: How to become a 401(k) millionaire

From using a specialized retirement plan to considering using a "robo advisor," experts explain how you can grow your retirement savings.

  Costly Care: Medicare charged hundreds more than drug’s cost at cash value

  Illegal Contact: Banned drugs found in athletic performance supplements

  Va. bill would extend statute of limitations for childhood sexual abuse survivors

  Recognizing Hate: FBI begins counting its own hate crime cases in federal data, inaccurate numbers remain

  A step-by-step guide on what to do if you’ve been scammed

Two men arrested in Virginia Denny’s deadly shooting, robbery

Virginia cyclist dies after collision with passenger train

Kerry L. Hawkins was pronounced dead at the scene at the Suffolk railroad crossing where he was struck early Friday evening.

  Watching Your Wallet: Make smart money moves before 2020

From maxing out retirement contributions to checking your car insurance rates, experts say there are a few smart financial steps to take before the new year starts.

Virginia man charged with homicide in 4-year-old son’s death

U.S. Marshalls have arrested Hank L. Smith Jr. He previously was arrested and charged with the felony child abuse or neglect of Larkin Carr, who died in November 2018.

Missing Petersburg teen with autism found safe

Fuller is 18, a black male, 6′1″ and 245lbs.

Driver sought after truck strikes Virginia trooper

State police say they are looking for a driver who struck and injured a trooper in Botetourt County, north of Roanoke.

Police arrest RaceWay robbery suspect

Chesterfield Police, FBI Violent Crime Task Force, arrested Kavon C. Blackwell, 21.

Police searching for robbery suspect who wore long blonde wig

Prince George County Police respond to a robbery at local Vape King.

  Consumers winning financial settlements from robocallers

Tired of getting annoying robocalls on your cell phone? Consumers around the country have started fighting back. They're forcing robocallers to pay them thousands of dollars for breaking the law.

Crime Solvers looking for information after vehicle struck with gunfire

The Chesterfield County/Colonial Heights Crime Solvers program needs your help to solve a shooting.

  Preying on patriotism: Sham veterans and first-responder charities ousted for deception, their professional fundraisers largely left unscathed

Sham veterans and first-responder charities have been put out of business for misusing donations but their third-party, for-profit fundraisers remain in business.

  Watching Your Wallet: Don’t break your gift budget this holiday season

Americans plan to spend an average of $825 on holiday gifts this year, according to NerdWallet. Experts give you ways to stay on budget and find the best deals.

  Cashing in on Charity: Donations meant to help sick children, wounded veterans, abused animals instead benefit for-profit fundraisers

Professional fundraisers are for-profit companies that contract with charities to solicit donations by telephone or through the mail. The industry is loosely regulated and can keep as much as 100% of donated dollars.

  ‘A warrior’: Cancer survivor hopes more women get genetic tests

A new recommendation could help women fighting breast cancer and help make sure their children know their risks.

Missed Opportunity: Federal initiative meant to help poor neighborhoods benefits the rich

Neighborhoods with an average income of about six-figures are labeled “distressed” by the federal government.

  Hidden Damage: Wrecked, flooded border patrol truck sold at dealership without damage declared

A Virginia man bought a car from a dealership. The title and history looked clear, but it turned out the truck had a dangerous history.

  Judge tosses marijuana charge for man who legally purchased CBD product

A Hanover County judge tossed a marijuana case after the state lab told him it can’t tell the difference between real pot and CBD products Virginians can legally buy at gas stations.

  Fake Filters? Made-up addresses, strange receipts and copycat websites reveal knock-offs on the market

After several strange clues, a Michigan father questions whether his water filters are authentic. Experts say counterfeit filters are a growing problem in the United States.

  Watching Your Wallet: Student loan debt reaches all-time high

College graduates now owe the most money in history; experts say it's best to pay it back sooner rather than later.

  You have a right to post an honest review about a business

You have a right to post honest reviews about companies you do business with.

  Scam alert: Chatty Words with Friends players prey on women

Genuine players of the Scrabble-like game don’t really talk much to others. They’re busy creating words and trying to win.

  Scammers target college students as fall semester begins

41% of students report losing money when they encounter a scam artist compared to only 28% of non-students.

  Watching Your Wallet: You can save money on school supplies before and after the first day

Whether your kids are going to college or kindergarten, there are ways to save on school supplies. Experts give tips on when to buy and how to comparison shop.

  Genetic test scam targets Medicare recipients

Genetic testing scams have become so rampant, the Department of Health and Human Services put out a fraud alert.

  Locked Down: Inside the prison where inmates set each other on fire and gangs have more power than guards

Widespread concern about understaffing in Mississippi's prisons has people calling for a change. They say inmates, correctional officers and surrounding communities are in danger.

  Scammers ‘spoofing’ bank phone numbers to send out phony alerts

Banks offer all types of fraud alerts and protection for your accounts, but scam artists are trying to use that security against you.

  Measure of Hate documentary explores the undercounting of crimes in America

InvestigateTV shows issues with undercounting hate crimes, including the FBI failing to meet a federal mandate to report. After months of reporting on this issue, this documentary also highlights results of the investigation, including police departments amending their records.

  Watching Your Wallet: Decade-by-decade, experts help you save for retirement

By retirement, financial experts say you should have at least eight times your annual salary saved up. NerdWallet explains how to get there, decade-by-decade.

Virginia schools work to prevent financial aid fraud

Among the largest programs is the Pell Grant, a Federal award available for students who demonstrate financial need.

  Slot-like gaming machines generate legal debate in Va.

Despite how they look, the company that owns the machine emphasizes that they are not games of chance.

  Widow still searching for answers after husband’s headstone installed with errors

The woman's husband died nearly one year ago, but his headstone still has incorrect information on it.

Charlottesville Police Department adds car attack to federal hate crime data

Nearly two years ago in Charlotttesville, James Fields Jr. purposely plunged into a crowd, injuring dozens and killing Heather Heyer.

  Fake Filters? Companies falsely claim to have prestigious water safety certification

With water quality and safety concerns across the country, many families are turning to water filters. But there are counterfeit filters and filters carrying fake certification marks.

  Untested Waters: Feds take small steps toward inspecting more seafood

The FDA has a new strategy for imported food safety, and Congress has increased seafood inspection funds. But the U.S. still lags behind some other countries when it comes to inspections and regulations.

  Watching Your Wallet: Experts say to shop around for the best deals on car insurance and cell phone plans

A NerdWallet financial expert offers tips on saving money on car insurance and cell phone bills: Watch this and don't pay for what you don't need.

Woman who ran nationwide Facebook scam sentenced

Two years ago, Zee, as she called herself to her clients, was running a Facebook group called 'Zee’s place; where she advertised discounted baby items.

  New scam tricks phone users into changing PIN

Police say the thieves emailed Verizon customers and said there had been fraud on their accounts. Those emails included a callback number.

Watching Your Wallet: Spring housing market secrets revealed

Want to get top dollar for your home this spring? Or are you looking to buy your first home? NerdWallet gives tips for those on both sides of the equation.

  DNA Detectives: Scientists combining forensics with genealogy break ‘unsolvable’ cases

Scientists are using forensic genetics to help solve decades-old cold cases.

  Failed and Forgotten

The deaths of hundreds of children because of abuse or neglect goes unnoticed every year by agencies that protect kids. Congress and a 45-year-old law are largely to blame.

  A trifecta of failures puts kids at risk

When children die because of abuse or neglect, child protection agencies are often blamed – they are underfunded and overworked. But there are many other culprits who failed children.

  Digital rollbacks: Millions of cars have false mileage on odometers

Carfax experts say there are potentially more than one million cars on the roads with false odometer readings - meaning their mileage has been rolled back to make the vehicles look like they have less wear and tear.

  Undercounting hate: FBI will not report its hate crime numbers again this year as required by law

The Uniform Crime Reporting Act of 1988 requires federal law enforcement agencies to submit information about their cases to a federal database maintained by the FBI; however, those agencies are currently not submitting data, including information about hate crimes.

  Amid proposed city tax hikes, RPS funds $100K gala, $125K lobbyist position

The Richmond School Board announced a round of layoffs last month and cuts to areas including special education and attendance officers.

  Watching Your Wallet: Thousands of consumer complaints hidden in federal watchdog database

The Consumer Financial Protection Bureau provides information about financial institutions, including complaints. But NerdWallet and InvestigateTV have found examples of complaints that don't show up in the database.

  Watching Your Wallet: Experts explain the new tax code in simple terms

With sweeping tax code changes affecting this year's filings, experts from NerdWallet help explain how the changes will work for different people.

  Two-year home improvement battle solved in two weeks with NBC12

A two-year battle over home improvements was solved in about two weeks once NBC12 On Your Side Investigators stepped in.

  Richmond grandmother unhappy with match-making service

A Richmond grandmother looking for companionship says she felt let down by a local match-making service that charged her almost $5,000 to find dates.

  Untested water: 99.9 percent of foreign fish goes without testing for unsafe drugs

According to government reports, there is evidence that the main oversight agency for seafood, the Food and Drug Administration, has failed to meet new mandates to increase inspections at foreign food facilities.

  Why you should file your taxes early this year

Experts say we will likely see a boom in tax fraud, thanks to the Equifax hack, and thieves making off with the social security numbers of more than 145 million Americans.

  Charlottesville chief vows to update hate crime data

What happened at the Unite the Right Rally in Charlottesville in August 2017 is not on federal hate crimes records.

  Calculating hate: Federally mandated count leaves out untold number of crimes in America

Serious hate crimes from murders to attempted bombings do not show up in federal hate crime data, according to analysis by InvestigateTV.

Punishing hate: Paper tiger laws serve up little to no penalties for attackers

Prosecutors say some state hate crime laws are so weak they "aren't worth the paper they're printed on."

  Multiple sex offenders found on Facebook despite ban

Under Facebook's policies, convicted sex offenders are not allowed on the site; however, InvestigateTV identified multiple offenders who appeared to have recently active profiles.

  Customers furious after longtime auto shop closes without notice

Several customers are upset after a longtime Baugh Auto Body Shop closed for business without notice.

  Local federal employees hit with another challenge as they head back to work

Local federal workers returning to work for the first time in 35 days say they were hit with an unexpected cost, parking.

  New Apple scam more sophisticated than usual

This email scam looks like a legit email from Apple and contains a link to dispute that purchase.

  What happens to gift cards for bankrupt companies?

When a company declares bankruptcy, everyone owed money by that retailer lines up.

  Cars seen driving through railroad stop arms in downtown Richmond

Just after 9 a.m. Thursday more than 10 cars were seen driving through the stop arms at the 14th Street and E. Byrd Street railroad crossing near the Mayo Bridge.