Investigate

  Zero Balance: Customers say gift cards from resale website were drained

A customer says he bought hundreds of dollars in gift cards, but before he could use his balance, hundreds of dollars were drained from the cards. The BBB says it's had hundreds of similar complaints.

  State laws and the lack of government oversight leave a multi-billion-dollar DNA paternity industry unchecked

  Tip: Find out now if you owe taxes this year

  The Long Wait: Americans stuck waiting months for disability benefit decisions

  Gun rental background check bill introduced after back-to-back suicides at Hanover shooting range

  Watch out for phone callers pretending to be from ‘Amazon Security’

  Be wary of websites offering the hottest toys of 2020 at discounted prices

Continued Coverage

  Nurse practitioner field grapples with question of whether to standardize curriculum nationwide

Fifth lawsuit filed against Henrico doctor accused of misreading mammograms

  Closing and Cashing In: Coronavirus relief funding goes to colleges with histories of financial instability and plans to close

  The Mystery Box: Employees say job receiving and shipping packages didn’t deliver

  Customers seek help after clothes trapped inside closed dry cleaning business

Third patient files lawsuit against Allison Breast Center, doctor

  Virginia election officials say your vote is safe from hackers

Virginia election officials say your vote is safe from hackers.

  Patient files $5 million negligence lawsuit against Allison Breast Center, doctor

Another patient is suing a Henrico doctor accused by the Virginia Board of Medicine of misreading multiple mammograms.

  Four million Americans waited more than 4 weeks for their first unemployment check

Millions of Americans have waited more than 4 weeks to get their first unemployment check. State offices, overwhelmed with claims, calls and emails have lagged in processing claims.

  What you can do if you are concerned about restaurant employees not wearing masks

The Virginia Health Department says they’re no strangers to complaints about improper mask-wearing.

One easy way to protect yourself while shopping online

  Former patient of Allison Breast Center urges more women to get second mammogram

  Buying a used car: Do you know the vehicles history?

  Patient says Allison Breast Center doctor misread her mammogram three times

  Ways to go about getting your medical records from Allison Breast Center

  Allison Breast Center patients having trouble getting records | Here’s what you can do

  Virginia Medical Board suspends license of Henrico doctor accused of misreading mammograms

Dr. Michael John Bigg, a radiologist and owner of the Allison Breast Center on Forest Avenue, is accused by the Virginia Board of Medicine of misreading the mammograms at least 18 women - telling them they were fine when they really had cancer.

  Know your workplace rights: New laws protect employees during COVID-19 crisis

New federal laws are in effect to protect your rights in the workplace, during the pandemic. Viewers have been reaching out to 12 On Your Side, saying they’ve been fired after being ordered to quarantine by a doctor, or refusing to go into work out of fear of COVID-19 exposure or unsafe conditions.

  Wrong video conference help line routes to scammers

Incorrect tech support numbers posted on the internet lead to scammers trying to trick consumers into giving up their credit card information.

  Dozens of nursing homes cited for infection-related deficiencies early this year now have COVID-19 cases

An analysis of state nursing home inspections and records of COVID-19 infections associated with nursing homes by the Washington Post reveals dozens of facilities had infection-related violations in the months before coronavirus infections.

  Watching Your Wallet: Scammers found infiltrating legitimate job posting sites

Scammers are looking to take advantage of unemployed and furloughed workers looking for job online. They're even using common job search websites to target people.

  BBB warns of Mother’s Day Scams

Mother’s Day is on Sunday. Even though we’re still practicing social distancing, you can still celebrate that special lady in your life. Unfortunately, scammers do not take a break, even mom.

  Drug Dependence: COVID-19 weakens already fragile U.S. drug supply

Unlike many other countries, the FDA doesn't require a "made in" label on drugs, even though the federal agency estimates 80% of the ingredients and 40% of the finished drugs are manufactured overseas.

  Experts: It’s OK to dip into that emergency fund

For years financial experts have stressed the importance of an emergency fund-- and now is the time you may actually need it.

  The rush to refinance during the pandemic

With interest rates at record lows-- thousands are looking to lower their mortgage payments Some, to free up cash and others are just locking in low rates.

  Robocalls advertising fake coronavirus-related products and bogus deals

Robocalls have turned from the usual social security fraud scams to coronavirus-related messages. The FTC says some are peddling fake products, and others are looking to cash in on stimulus checks.

Pharmacists: Doctors writing prescriptions for possible COVID-19 treatment at expense of chronically-ill patients

Lupus patients say they are unable to get refills of their hydroxychloroquine after the announcement of clinical trials to study the drug for possible coronavirus treatment. Pharmacists say some doctors are writing prescriptions for friends and family members.

  Watching Your Wallet: Travel insurance likely won’t cover coronavirus-related cancellations

Travel insurance will cover cancellations in very limited situations, and pandemics aren't generally one of those. InvestigateTV looks at vacation refund policies.

COVID-19 Tracker: Check out the latest on test results around the country

InvestigateTV is monitoring coronavirus COVID-19 cases around the country and updating information here frequently.

  Watching Your Wallet: With coronavirus causing market volatility, financial experts help you watch your nest egg

With coronavirus COVID-19 impacting the economy, financial experts give you ideas on how to focus on long-range planning.

  Taking the air out of hazardous balloon releases

Forty percent of debris recovered on Virginia beaches was balloons, which infiltrate ecosystems and can kill wildlife.

  Sanitized: Online listings for hand sanitizer, disinfectant advertise inflated prices

InvestigateTV finds hand sanitizer and wipes with majorly inflated prices; state attorneys general ask consumers to report price gouging.

  Congress takes up insurance rate discrimination

A House subcommittee is considering making changes to insurance laws to stop car insurance companies from basing rates on factors like credit scores.

  Rate Discrimination: Some insurance companies give better rates for customers with certain jobs, education

Drivers with less education or jobs that typically pay less may face higher car insurance rates, according to an industry insider.

Police: DNA, genealogy tests linked suspect to 1992 killing

Investigators used DNA and genealogy tests to identify a suspect in a 28-year-old deadly robbery in Maryland, a man who was shot and killed when law-enforcement officers tried to arrest him in Virginia last week.

  Patriot Penalty: Deployed service members come home to find higher auto insurance rates

Service members who cancel their car insurance to serve overseas may come back to find higher rate quotes after telling companies they didn't have coverage because of deployment.

  Watching Your Wallet: How to become a 401(k) millionaire

From using a specialized retirement plan to considering using a "robo advisor," experts explain how you can grow your retirement savings.

  Costly Care: Medicare charged hundreds more than drug’s cost at cash value

A man noticed his insurance paid all of one medication, but then he discovered the federal government was billed hundreds more than market value.

  Illegal Contact: Banned drugs found in athletic performance supplements

Current and former NFL players say they have tested positive for drugs because of contaminated supplements. Scientists say it's a problem not just for athletes but anyone taking supplements - particularly those in performance-enhancement categories like weight loss and muscle building.

  Va. bill would extend statute of limitations for childhood sexual abuse survivors

Currently in Virginia, childhood victims have only until the age of 19 to take legal action for misdemeanor sex crimes like sexual battery.

  Recognizing Hate: FBI begins counting its own hate crime cases in federal data, inaccurate numbers remain

After years of breaking the law, the FBI has finally and quietly released its own hate crime statistics. As InvestigateTV uncovered in Measure of Hate, while the FBI published annual hate crime statistics, the agency failed to release its own numbers.

  A step-by-step guide on what to do if you’ve been scammed

Here’s a step by step guide on what to do if you’ve been scammed through an email or phone.

Two men arrested in Virginia Denny’s deadly shooting, robbery

One man has been arrested and another is still at large in a fatal shooting and robbery at a northern Virginia Denny's restaurant.

Virginia cyclist dies after collision with passenger train

Kerry L. Hawkins was pronounced dead at the scene at the Suffolk railroad crossing where he was struck early Friday evening.

  Watching Your Wallet: Make smart money moves before 2020

From maxing out retirement contributions to checking your car insurance rates, experts say there are a few smart financial steps to take before the new year starts.

Virginia man charged with homicide in 4-year-old son’s death

U.S. Marshalls have arrested Hank L. Smith Jr. He previously was arrested and charged with the felony child abuse or neglect of Larkin Carr, who died in November 2018.

Missing Petersburg teen with autism found safe

Fuller is 18, a black male, 6′1″ and 245lbs.

Driver sought after truck strikes Virginia trooper

State police say they are looking for a driver who struck and injured a trooper in Botetourt County, north of Roanoke.

Police arrest RaceWay robbery suspect

Chesterfield Police, FBI Violent Crime Task Force, arrested Kavon C. Blackwell, 21.

Police searching for robbery suspect who wore long blonde wig

Prince George County Police respond to a robbery at local Vape King.

  Consumers winning financial settlements from robocallers

Tired of getting annoying robocalls on your cell phone? Consumers around the country have started fighting back. They're forcing robocallers to pay them thousands of dollars for breaking the law.

Crime Solvers looking for information after vehicle struck with gunfire

The Chesterfield County/Colonial Heights Crime Solvers program needs your help to solve a shooting.

  Preying on patriotism: Sham veterans and first-responder charities ousted for deception, their professional fundraisers largely left unscathed

Sham veterans and first-responder charities have been put out of business for misusing donations but their third-party, for-profit fundraisers remain in business.

  Watching Your Wallet: Don’t break your gift budget this holiday season

Americans plan to spend an average of $825 on holiday gifts this year, according to NerdWallet. Experts give you ways to stay on budget and find the best deals.

  Cashing in on Charity: Donations meant to help sick children, wounded veterans, abused animals instead benefit for-profit fundraisers

Professional fundraisers are for-profit companies that contract with charities to solicit donations by telephone or through the mail. The industry is loosely regulated and can keep as much as 100% of donated dollars.

  ‘A warrior’: Cancer survivor hopes more women get genetic tests

A new recommendation could help women fighting breast cancer and help make sure their children know their risks.

Missed Opportunity: Federal initiative meant to help poor neighborhoods benefits the rich

Neighborhoods with an average income of about six-figures are labeled “distressed” by the federal government.

  Hidden Damage: Wrecked, flooded border patrol truck sold at dealership without damage declared

A Virginia man bought a car from a dealership. The title and history looked clear, but it turned out the truck had a dangerous history.

  Judge tosses marijuana charge for man who legally purchased CBD product

A Hanover County judge tossed a marijuana case after the state lab told him it can’t tell the difference between real pot and CBD products Virginians can legally buy at gas stations.

  Fake Filters? Made-up addresses, strange receipts and copycat websites reveal knock-offs on the market

After several strange clues, a Michigan father questions whether his water filters are authentic. Experts say counterfeit filters are a growing problem in the United States.

  Watching Your Wallet: Student loan debt reaches all-time high

College graduates now owe the most money in history; experts say it's best to pay it back sooner rather than later.

  You have a right to post an honest review about a business

You have a right to post honest reviews about companies you do business with.

  Scam alert: Chatty Words with Friends players prey on women

Genuine players of the Scrabble-like game don’t really talk much to others. They’re busy creating words and trying to win.

  Scammers target college students as fall semester begins

41% of students report losing money when they encounter a scam artist compared to only 28% of non-students.

  Watching Your Wallet: You can save money on school supplies before and after the first day

Whether your kids are going to college or kindergarten, there are ways to save on school supplies. Experts give tips on when to buy and how to comparison shop.

  Genetic test scam targets Medicare recipients

Genetic testing scams have become so rampant, the Department of Health and Human Services put out a fraud alert.

  Locked Down: Inside the prison where inmates set each other on fire and gangs have more power than guards

Widespread concern about understaffing in Mississippi's prisons has people calling for a change. They say inmates, correctional officers and surrounding communities are in danger.

  Scammers ‘spoofing’ bank phone numbers to send out phony alerts

Banks offer all types of fraud alerts and protection for your accounts, but scam artists are trying to use that security against you.

  Measure of Hate documentary explores the undercounting of crimes in America

InvestigateTV shows issues with undercounting hate crimes, including the FBI failing to meet a federal mandate to report. After months of reporting on this issue, this documentary also highlights results of the investigation, including police departments amending their records.

  Watching Your Wallet: Decade-by-decade, experts help you save for retirement

By retirement, financial experts say you should have at least eight times your annual salary saved up. NerdWallet explains how to get there, decade-by-decade.

Virginia schools work to prevent financial aid fraud

Among the largest programs is the Pell Grant, a Federal award available for students who demonstrate financial need.

  Slot-like gaming machines generate legal debate in Va.

Despite how they look, the company that owns the machine emphasizes that they are not games of chance.

  Widow still searching for answers after husband’s headstone installed with errors

The woman's husband died nearly one year ago, but his headstone still has incorrect information on it.

Charlottesville Police Department adds car attack to federal hate crime data

Nearly two years ago in Charlotttesville, James Fields Jr. purposely plunged into a crowd, injuring dozens and killing Heather Heyer.