Electric companies continue to restore power | Here’s how to report an outage

Historic ice storm causing major power outages

RICHMOND, Va. (WWBT) - Less than 17,000 Dominion Energy customers remain without power in Central Virginia as of 6 p.m. Tuesday, and thousands are without power statewide.

Dominion Energy said more than 6,000 workers and over 850 bucket trucks - including crews from 12 states, Washington D.C. and Canada – were brought in to restore power. Since 4 a.m. Saturday, more than 290,000 Dominion customers have lost power. Since then, more than 95% have been restored.

Crews working to restore power

“We know being without power for any period of time is tough, especially when it is cold outside,” the post stated. “We are working as quickly as possible to restore your power. For planning purposes, we encourage customers in the hardest-hit areas to prepare for the possibility of being without power for multiple days.”

A steady stream of frozen rain and a fresh coating of ice was a common scene in the greater Richmond area on Saturday. These dangerous conditions snapped trees and closed roads in Petersburg and downed powerlines in Chesterfield.

“Ice is a dangerous hazard situation not just for power lines, but also on the roads,” Dominion Spokesperson Jeremy Slayton said.

The icy conditions were potentially the cause of a single-vehicle wreck on Forest Hill Avenue near Powhite Parkway, which caused a sedan to flip over on its side, taking out a power pole in the process.

Dominion Energy crews are working to assess damages and respond to outages in a safe and quick manner. To ensure the fastest response, Dominion customers should report their outages by:

  • Using the Dominion Energy mobile app
  • Visiting dominionenergy.com
  • Calling 1-866-DOM-HELP, or 1-866-366-4357

“We’re not going to rest easy until it’s over until the system has moved out from this territory,” Slayton said. “As soon as it’s safe to do so, in those areas where there are outages, our crews are going to hit those areas and start working to restore power for our customers.”

Southside Electric Cooperative, which also serves the Southside Virginia area, reported more than 28,606 customers are currently experiencing outages as of 3:45 p.m. Tuesday.

To view Southside Electric Cooperative’s outage map, click here. To report an outage, call 1-866-878-5514 or click this link.

Rappahannock Electric Cooperative’s service region currently reports less than 600 outages as of 9 a.m. Tuesday. To view the full map, click here. Call 1-800-552-3904 or visit this page.

A release from Rappahannock Electric said a large number of outages were to be restored Sunday, with a majority of remaining outages being restored Monday. Additional outages may extend into at least Tuesday.

In Northern Neck Electric Cooperative’s region, all weather-related power outages were restored as of Monday evening. During the storm, 5,700 customers experienced outages.

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