Henrico 911 operations return to normal after outage

Henrico 911 operations return to normal after outage
Henrico County emergency calls are being rerouted to Richmond after systems were impacted just after noon on Wednesday. (Source: Pexels)

HENRICO Co., Va. (WWBT) - Operations at the Henrico County Emergency Communications Center have returned to normal after an outage on Wednesday.

During the outage, 911 calls were being rerouted to Richmond as part of the county’s Emergency Operation Plan in the event of an emergency.

“Following an emergency operations plan, our staff will supplement Richmond ECC to still deliver the same emergency services, without delay,” Henrico police said.

Callers were still able to use 911 for emergencies and 804-501-5000 for all non-emergency calls.

“Be assured your calls are being answered in the event of an emergency,” police said.

Crews are working to determine exactly what happened.

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