Insurance company pays up after Midlothian man calls 12 On Your Side

COLONIAL HEIGHTS, VA (WWBT) - A Midlothian man says his situation is resolved after he called 12 On Your Side for help.

Someone hit Terry Williams' truck while it was parked. That person's insurance company agreed to pay for repairs - only to drop the claim months later without explanation.

"All I want is my vehicle repaired. That's it," said truck owner Terry Williams. "I don't want anything, I just want my vehicle repaired and any other expenses that I've had to incur since then."

That is what Terry Williams said when NBC12's Eric Philips spoke with him back in April. In December, someone ran into his truck while it was parked outside of his girlfriend's house in Colonial Heights.

"The whole front end got smashed and destroyed," Williams said.

Initially, the driver's insurance company, National General insurance, said they'd cover the claim.

Once the truck got to the shop and the repairs were well underway, the insurance company changed its mind.

"They decided to drop the claim," Williams said.

"We started on it, and probably have 85 to 90 percent completion, and then we ran into some supplemental damage which they at that time denied the claim," said Wilson Abernathy of Battlefield Park Body Shop.

Williams was at his wits end. He hired attorney Scott Whitlow.

"I think it's very egregious," Whitlow said.

The insurance company told the attorney it was not changing its mind.

Around the same time that Williams called an attorney, he also reached out to 12 on Your Side.

NBC12's Eric Philips called National General repeatedly. The company did not respond - until we aired our story. After that, National General did an about face.

"Shortly after that, we were called by National General and told that they would pay his property damage claim," Whitlow said.

Williams got a check for the amount of the damage, allowing work on his truck to continue.

"I was somewhat surprised," Whitlow said. "You're always hopeful that they'll change their minds, but often times they dig their heels in and they don't do so and you have to litigate. I'm sure that your report didn't hurt, as well as the complaint that [we] filed with the Bureau of Insurance."

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