Starbucks issues apology after 2 men arrested at PA store

Starbucks issues apology after 2 men arrested at PA store
Two men were arrested at at Philadelphia Starbucks on Thursday. (Source: Melissa DePino)

PHILADELPHIA, PA (WWBT) - Starbucks issued an apology on Saturday after two men were captured on a social media video being handcuffed at a Philadelphia Starbucks on Thursday.

According to NBC affiliate WCAU, police were called into the store after a Starbucks manager told the two men they had to order something. A witness told WCAU the two men stayed at the store and about five to seven police officers arrived around 4:30 p.m. to arrest the men.

The video showed the men surrounded by officers, who then asked them to stand up before handcuffing them and leading them out of the store. Several witnesses were wondering what the men did that led to the arrest.

One person said the two were waiting for a friend to show up.

The men were later released after Starbucks did not press charges.

Starbucks issued an apology:

We apologize to the two individuals and our customers are disappointed this led to an arrest. We take these matters seriously and clearly have more work to do when it comes to how we handle incidents in our stores. We are reviewing our policies and will continue to engage with the community and the police department to try to ensure these type of situations never happen in any of our stores.

However, several people posted on social media using the hashtag #BoycottStarbucks saying they plan to spend their money elsewhere.

A Starbucks official said it is company policy for stores in Philadelphia and other cities to require anyone who wants to use the facilities to buy something.

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