On Your Side Alert: Beware of TV offer scams

On Your Side Alert: Beware of TV offer scams

(WWBT) - There is an important warning for those of you taking calls from DirecTV.

Some customers in the area are getting hit by scammers, promising to lower your bill. But, we've learned they don't work for DirecTV. They're just trying to take your money.

Nancy Tankerly called in to alert us to the scam. She says she has worked for DirecTV, so she knows intimately how the company works.

So when she got a call shortly after a service call to her parents' home, she figured it was a follow-up survey to see how the technician had performed. She answered the call, and it was someone offering her a deal on her parents' bill.

"It was a gentleman telling me that he could get my $250 bill that my parents paid down to $69 a month for the first two years," explained Tankerly. "As long as I paid five months in advance of $65, which came to $345 and he insisted on me paying this."

Nancy says her job was as a supervisor in the retention department for Direct TV, so she was immediately suspicious.

She says she googled the number they gave her: 1-888-575-9616, extension 1.

"It comes up with multiple scams," said Tankerly. We also checked and came up with similar results.

We reached out to DirecTV directly, and here is their response:

If a customer feels a call or email is not legitimate, we encourage them to call the number on their bill. We monitor our network for potential fraud activity and provide information about fraud scams on our website.

Call the company with a number you have, instead of one provided by someone you find suspicious.

Nancy says she's just glad she answered the phone and knew better, so she didn't lose all that money. She reached out to NBC12 to warn others.

"My hopes are that [there are] elderly people out there who don't know the difference [and] who would probably fall for these scams. I want them to be aware of any scams," said Tankerly. "And this one is going around. Please don't call this number. These people want to take your money."

Here's the entire statement from DirecTV:

If a customer feels a call or email is not legitimate, we encourage them to call the number on their bill. We monitor our network for potential fraud activity and provide informaiton about fraud scams on our website.

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