Parents of newborn twins find part of New Kent home destroyed by - NBC12 - WWBT - Richmond, VA News On Your Side

Parents of newborn twins find part of New Kent home destroyed by sewage backup

Lincoln and Jack Goldsby have been in the NICU since they were born. (Source: Keith Goldsby) Lincoln and Jack Goldsby have been in the NICU since they were born. (Source: Keith Goldsby)
NEW KENT, VA (WWBT) -

A New Kent family calls 12 On Your Side pleading for help after sewage backs up in their home, causing thousands in damage.

It couldn't have come at a worse time. There's a major safety concern right now as the wife gives birth to premature twin boys.

It has been a long journey for the Goldsby family to bring their twin boys, Jack and Lincoln, into this world. They've dealt with infertility, IVF and a difficult pregnancy. The boys were born two months premature.

"We were scared for their lives, that they weren't going to survive," says mom Casey Goldsby. 

The boys are thriving and Jack just came home three days ago, but the difficulties are stacking up for this family. One night after visiting the boys in the NICU, the couple came home to a huge mess.

"There was feces. There was black water," says Keith Goldsby.

A sewage back up covered their bottom floor. There was damage to their bathroom, bedroom and living room.

While a plumber was able to fix the blockage, there was more bad news for these first time homeowners and parents. Turns out their insurance does not cover a sewage back up. The Goldsbys say it was something they had to add on, but was never told to ask.

"All in all, after the carpet pull up and the reinstall, we're looking at about $10,000 out of pocket," says Keith. "We had to empty out the rest of our savings."

The couple says they are using credit cards and getting some financial help from family members, but they know it's going to add up.

"It's unfortunate, but they're going to have a very very small Christmas this year," says Keith. "And our medical bills, we don't even know our medical bills yet," says Casey.

And at this time, it's not clear if Lincoln will even be home for Christmas because of medical complications. But this family says there is still a lot to be thankful for.

"When I get sad or upset I think of them and they're the reason I keep going," says Casey. "They're healthy and they're alive and that what's matters."

Keith is an Air Force vet and now works in telecommunications. Casey is a stay at home mom.

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