HOUSTON, TX (WWBT) - A former Houston Emergency Center 911 operator has allegedly confessed to hanging up on callers seeking emergency help because "she did not want to talk to anyone at that time," Houston authorities told NBC affiliate KPRC.
The operator, identified as 43-year-old Crenshanda Williams has been charged with interference with a emergency call, a misdemeanor offense.
KPRC reports charging documents allege managers at the emergency center determined that Williams had been involved in thousands of "short calls," a term used to describe 911 calls that last 20 seconds or less, between October 2015 and March 2016.
In a particular case, Williams allegedly hung up on Hua Li, someone who called to report a robbery in progress at a Houston-area convenience store earlier this year. As Li ran from the store, he heard several gunshots on his way out, calling police once he got to his car.
"They just said, 'This is 911. How can I help you?' I was trying to finish my sentence, and we got disconnected," Li said.
Police said that Williams was the 911 operator, and that she terminated the call within a few seconds.
KPRC reports that Li was able to reach a different operator, but, by the time police arrived, the manager had been shot and killed.
In addition, the Houston-area NBC affiliate said Williams allegedly hung up on another caller who was trying to report a couple of reckless drivers. KPRC cited court documents, which said after Williams hung up, the woman was recorded saying, "Ain't nobody got time for this. For real."
According to police, when Williams was questioned about the incidents in June 2016, she told them, "... that she often hangs up on calls that have not been connected because she did not want to talk to anyone at that time."
Williams no longer works for the Houston Emergency Center. She's scheduled to appear in court next week.
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