On Your Side Alert: Henrico woman's DirecTV contract turns into a nightmare

On Your Side Alert: Henrico woman's DirecTV contract turns into a nightmare

HENRICO, VA (WWBT) - A Henrico woman signed a contract for DirecTV, and she says it turned into a nightmare.

"This is what I ended up with, a big mess!" says Karen Mugridge, who claims she got a lot more than what she bargained for when she signed up two years ago.

She says she told the representative that approached her at a store that she wasn't interested in signing a standard two year contract because she wasn't sure how long she'd be at her current address, nor if the next one would allow DirecTV.

"And she said, 'Oh, we can do a 12 month agreement, and I can mark it on the little boxes and can fix it right up for you.' I said, 'Okay, that's fine. If I can keep it longer, I will but I'm not going to sign anything saying I'm going to keep it longer than 12 months," Mugridge says.

24 months was crossed out, and 12 months was handwritten in on the contract, so Mugridge signed up and kept the service for a year. At the end of that time, she moved, as she suspected she would, and no longer wanted the service.

When she communicated that to DirecTV, she says things started to get interesting. She says they told her the employee should not have offered her a 12 month deal and that she owed about $250 in early termination fees.

"They said, 'Well, our employees know better.' Obviously, this one didn't," Mugridge says.

Company officials also sent Mugridge documents that she allegedly signed that stating her contract was for two years, but she insisted the signatures are not hers.

"And when I approached DirecTV about that, they said, 'It's your signature,'" Mugridge says. "Well, I think I know my own signature."

Mugridge paid through the 12th month, packaged up the equipment and sent it back to DirecTV. About three months later, a collection agency sent her a letter demanding the money. Then she received another letter from a different collection agency, which was something she did not need after filing for bankruptcy seven years ago.

"I've worked very hard to try and keep all this info straight," Mugridge says. "Now all of a sudden, I'm being told you're in collections."

When she followed up with the collection agency, she was told she'd have to reach out to DirecTV. When she called the satellite company, she says she got the run around.

"I'm not going to sit on the phone and wait 30 minutes for someone that may come talk to me," Mugridge says.

Bottom line, Mugridge is refusing to pay because she feels she did nothing wrong, but she fears her credit may get wrecked in the process.

"I agreed to a year. I kept it for a year. I paid for a year. I gave them their equipment back. I didn't sign anything that said I would keep it for more than a year. At this point, I'm in the dark,"  Mugridge says.

NBC 12 News has reached out to DirecTV multiple times on behalf of that customer, but the company yet to return our calls.

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