If you're in the market for a car, then you know it can be a challenging process. Now, the BBB has a new tool to make your experience smoother. The organization says every year the car buying experience tops the list of complaints. The goal of the new auto resource section, is to reduce the number of complaints and eliminate the potential of encountering dealerships with poor or fraudulent business practices.
Tom Gallagher, President and CEO of the Richmond BBB has heard the complaints and concerns. He says it's understandable, it's a big purchase. "It is intimidating, it's scary, it's dangerous and it's fun," he says.
The free informational web-page covers it all, from buying new and used cars to insurance and warranties. "I don't care about a company having complaints, so long as there are not too many or a pattern. Anybody is going to get complaints. We are really interested and want to be sure that we have a company that we are doing business with, who cares about you and your well being, as well as their own. And if you have a problem, they are going to take care of it," Gallagher says.
He adds this shouldn't be your only source but just the beginning of your research. Gallagher reminds consumers the guide doesn't replace things like taking your potential new purchase to a trusted mechanic to have it checked out. "Forewarned is forearmed. You read this kind of stuff and it doesn't have to be with the BBB, there is other information around but this is a good piece of work. You read it over, and you will know how to walk into a dealership, you will be comfortable and you can always walk out," Gallagher explains. On the new resource page, users will also find a BBB Accredited Directory for New and Pre-Owned Car Dealerships.
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