On Your Side Alert: Scammers faking fraud dept. calls

On Your Side Alert: Scammers faking fraud dept. calls

RICHMOND, VA (WWBT) - There is a warning about bogus calls, where crooks claim to be with your credit card company's fraud department. The Better Business Bureau says it's a convincing scheme that just may trick into giving up your information.

Irene Jackson knows you can't trust every phone call. Red flags went up when she got a recent call claiming to be with her bank card's fraud department. The caller said there was some suspicious activity and she needed to act right away to correct the problem. "I knew it was a scam. Somebody else may not pick it up and give information and they may be able to use their card, and so this is why I had a problem with this. I wanted to make other people aware," she said.

The first glaring problem was that caller claimed to be with Bank of America, and Jackson said she doesn't bank with them. She immediately called NBC12 so we could warn others. "Once they get your information, you are in big trouble," Jackson said.

Tom Gallagher with the Richmond BBB is alerting consumers that they may soon get one of the bogus calls. "We can't trust the computer, we can't trust phone calls, we can't trust Caller ID, but we can trust ourselves," he said.

He warns that the crooks are good at what they do. Many times, they have your credit number, name, phone number and address. He's not sure how the criminals get your information, but with this scheme, says they are after the security code on the back on your card. "It sounds like something we can fall for. I could fall for this," Gallagher said.

The BBB says keep in mind the bank knows who you are, and will never call asking you to give up any personal information. As a rule of thumb, never trust a phone call. If you have questions, hang up the phone and call the customer service number on the back of your card.

People don't have to be walking up to your door and knocking on the door saying they are there to fix a roof when they are not. The big money is happening online and on the phone," Gallagher said. Another warning: don't trust the caller ID. Crooks can do what's called spoofing, and make it appear they are calling from a different number, like the one for your credit card company.


Copyright 2015 WWBT NBC12. All rights reserved.