Restaurant Report: 6 critical violations found at popular chain restaurant

Restaurant Report: 6 critical violations found at popular chain restaurant


A popular Italian chain restaurant went from usually having good health inspections to six critical violations in one day. So we asked them what they're doing about it.

You know the chain well -- it's Olive Garden. The restaurant at 11829 West Broad Street in Henrico had six critical violations, including soiled dishes and utensils. We asked the chain's corporate headquarters for an explanation.

Olive Garden's corporate office wrote us back:

The results of the latest health inspection did not meet our usual high standards. We quickly corrected the issues identified and the health department re-inspected the restaurant and reported that all of the prior violations were properly corrected. It is completely safe to eat in our restaurant. Further, we are taking extra steps to prevent this from ever happening again, including retraining and reinforcing our strict policies and procedures with our team.

Nothing is more important to us than the health and safety of our guests and employees. We have one of the best quality assurance programs in the restaurant industry. Our commitment to food safety and cleanliness is something we pursue every day. But even with our strong standards and procedures people can make mistakes, and we're no different. As soon as we know a mistake has been made we correct it and learn from it.

Olive Garden was re-inspected a week later. The report shows all violations were corrected except that sausage patties were again thawing on cardboard boxes rather than in a food grade container.

Yum Restaurant at 406 Cowardin Avenue in Richmond had five critical violations. The report says an employee touched ready to eat chicken with their bare hand. But all violations were fixed while the inspector was on site.

Everything is okey dokey at Okey Dokey Smokey Barbecue. It wins the NBC12 Hall of Fame Award for perfect health inspections.

Said owner Russ Jurek, "Keeping things clean and making sure we're doing all the things to make sure people are getting healthy food is top priority for us."

Russ and Cindy Jurek started out entering barbecue competitions, then opened their food truck on Saturdays at the corner of Route 10 and Route 1 in Chesterfield.

Said Jurek, "If you have to put sauce on my barbecue, it's not very good. Most people who are about to put sauce on it, we tell them to try it without the sauce first,and they do and say, 'Wow, this doesn't need sauce.'"

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