DMV extends renewal date for customers after IT systems failure - NBC12 - WWBT - Richmond, VA News On Your Side

DMV extends renewal date for customers after IT systems failure

Source: Kandise Lucas Source: Kandise Lucas
Source: Robert Cooper Jr. Source: Robert Cooper Jr.

Governor Terry McAuliffe is extending the validity of Virginia credentials due to expire between January 31st and February 6th after the Virginia Department of Motor Vehicles was forced to close many offices Saturday after experiencing IT problems. 

Customers now have until February 7th to renew credentials.  DMV will also waive any late fees that would normally be associated with late renewals.

The credentials affected by the IT failure include all types of driver's licenses, identification cards, and January vehicle registrations.  DMV has notified law enforcement of the extended renewal date and has asked that no action be taken against individuals who may have been affected by the systems failure.

The DMV says systems were recovered after a service failure of the state's IT service provider and that some systems operated slow. DMV was eventually able to open all service centers in Richmond, Chesterfield and Henrico except for East Henrico and North Henrico.  Offices that did open, extended operating hours until 1 p.m. to assist customers.

"On the last day of the month, DMV offices will be extraordinarily busy," said Brandy Brubaker with the DMV. "We appreciate our customers' patience."

Several viewers reported seeing notices in the windows of the closed DMV offices.

"I wanted to share this handwritten sign that we found at the Eastern Henrico DMV when we went to take a driving test," said Kandise Lucas, after she arrived at the DMV office to find the doors shut. "What about customers who have to have registration, licenses, and other business taken care of by today?"

DMV says you can see if your local customer service center is open by visiting They encourage those who can complete their business online to use their website. More than 30 transactions are available online.

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