RICHMOND, VA (WWBT) - If you're a Comcast customer, be on the lookout. Crooks are after your money. A viewer contacts our On Your Side Investigators after someone calls her claiming to be with the company. The caller was offering a promotion for current customers.
The viewer didn't want to talk on camera but says it started with a phone call and ended with an elaborate email deception. The pitch, if she prepaid her account for three months, a total of $300, her monthly rate would be $99 for a year.
We looked at the email and quickly noticed some red flags. First, the glaring grammatical errors, like a sentence that says, "you will automatically will be qualified to earn 100 loyalty rewards points." The next concern was the push to pay the bill using a prepaid GreenDot card and the sender requesting that you, "carry enough cash." Comcast says, while customers can use a GreenDot, it is not a requirement.
We couldn't get a representative on camera. Through email, the company confirms the offer is not legit. A spokesperson directed me to the company's website, where consumers can report and learn about the latest threats.
If you get a suspicious call or email claiming to be with Comcast, always call the company before responding. Remember, don't use the number in the email or from the call. Check your statement for the real Comcast number. The number listed in that suspicious email that our viewer received is not from Comcast. In fact, there is a warning on the Comcast website about the number being associated with the upgrade scam.
Constantguard.comcast.net is the place you want to go for information about scams and other threats. The company also reminds customers they can report suspicious emails to email@example.com. An easy way to tell that the email you received is coming from Comcast, if you are using your Comcast email, look for the Comcast icon. When you open the email, it should also have the logo in the upper right hand corner. Also keep in mind, if an email is asking for your username, password or other personal information, it's not from Comcast.