Drivers call NBC12 about multiple tolls charges in one day - NBC12 - WWBT - Richmond, VA News On Your Side

Drivers call NBC12 about multiple tolls charges in one day


Drivers who take Pocahontas 895 should check their credit card and bank statements. One Henrico woman called NBC12 searching for answers as to why dozens of charges for the 895 toll showed up at one time. We've learned many drivers are likely affected.

"I was floored," Heather Shuskey said of the long list of charges she found on her statement. "I was shocked."

Shuskey and her fiancé Michael take the parkway from their home in Sandston to work in Chesterfield during the week, but never this many times in one day.

"I thought there must be some sort of glitch," she recalled.

Officials with Pocahontas say there was in fact a glitch, but still the charges are correct. They are from tolls drivers went through months ago. The charges just never made it all the way to the bank.

"Essentially what we've determined is that those payments were just queued," Community Relations Representative Mary Ellin Arch explained. "They've been sitting there."

Arch says as soon as they learned the tolls weren't being charged, they shut down the middle lane in the westbound direction. It is still closed right now.

"As the toll collector vendor works to solve that problem all of those payments were released," Arch told us.

She adds Pocahontas administration only found out yesterday those charges from the lane they took out of service had been processed all at once.

Shuskey said she didn't notice anything amiss with her bank account for her commutes the past few months. She wants to make sure other people are aware because you have to contact Pocahontas 895, not the other way around.

"If they're not an unpaid toll and we don't have a license plate number we don't have any way to find people," Arch said.

If you have questions, you can reach Pocahontas at 822-3458. They can look up driver's toll history by their license plate numbers, so make sure you have that information when you call.

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