Music store closes, customers awaiting supplies - NBC12 - Richmond, VA News

Music store closes, customers awaiting supplies

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Customers at a popular music store have major concerns when the Richmond Music Center announced it is closing. The problem is, many of its customers left their instruments inside the store. Now it's just about cleared out, and some say they haven't been able to reach the owners.

Music lessons, supplies, and repairs are a few of the options you could once find at the store, but not any longer.

"It looks dead to me," one customer said, peaking through the door.

Customers filed in one by one, only to realize the lights are out - the doors, locked.

"Are you kidding me?" Mac McDonald said while walking away.

Evangeline Miller wants answers.

"[I] dropped my flute off and left it at the counter to have some service work done…I did not get a ticket for the receipt. They told me they were out of repair receipts or tickets, but the store has been here forever, so I said, 'no big deal, they're not going to run away with anything,'" Miller said.

Two weeks later, no answers, no flute, no store.

"A little bit of a panic, because my instrument that I've had for 20 years, more of sentimental value than anything, is... I don't know where it is. I don't know how to get it back," Miller said.

The company's website confirms it's closed its doors and offers an apology for the inconvenience. The company says email them and they'll try to respond. NBC12 has yet to receive a response.

"These are good people. I'm really shocked at what's going on. I'm just hoping I can recover my guitar or the value of the guitar," said Rick Neal.

"I hope that I get my instrument back, whether it's fixed, not fixed. I'd just like to have it," Miller added.

Just because a business closes, it does not relieve the owner of his obligation to you, according to the Better Business Bureau. In general situations like this, the Bureau suggests writing a letter to the company, because the owner may have a forwarding address on file. In other cases, the BBB may be able to help track down the owner.

An NBC12 viewer reached out, saying music teachers were told to have their items removed from the store by 2pm Monday. Tuesday, a person with access to the building said he could not say why the music center is closing.

No one answered the company's phone.

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