Henrico Schools apologizes for school form mix up - NBC12 - WWBT - Richmond, VA News On Your Side

Henrico Schools apologizes for school form mix up


A mother calls NBC12 after her daughter's school mixes up her forms allowing private information to be exposed.

We've seen it happen in Chesterfield County but this time it happened in Henrico County. HCPS acknowledges there was a mix up and they are apologizing.

The document in question is a letter for a school website, HCPSLinnk, where you can access a number of things including your child's grades, schedule and student identification. A Henrico student took the letter home, but her mother, Melanie, noticed something wasn't right.

"I was looking through it, and then all of a sudden at the top it was not my daughter's name, it had somebody else's name, home address, log in information and password," she said.

That log in information is specific to that particular student. Now, this mother worries the mix-up could put her child at risk for identity theft.

"It is a minor violation of the privacy protection, but still it's personal information that I wouldn't put out there for the public," she said.

This isn't the first mix up this week involving student school forms. It just happened in Chesterfield where social security and birth certificate numbers were shared. Those parents also called our newsroom about the incident.

"It was really concerning because I know that children are one of the main targets for identity theft," says Kasesy Tross, a concerned parent. "And it's something she could have to deal with for her entire life

The Federal Trade Commission gives several suggestions for parents if you think your child's information has been compromised. They say contact the school immediately. Talk with school staff about the incident and their practices. Keep a written record of your conversations.

Henrico Schools spokesperson issued this statement, "We apologized for our mistake and took immediate steps to change the student's password. We feel fortunate that the concerns were brought to our attention and resolved quickly."

Jenks says two students at Hermitage High School were affected.

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