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SOURCE Motorola Mobility

Motorola study reveals the effects of multi-screen and time-shifting technology on consumer behavior

HORSHAM, Pa., March 19, 2013 /PRNewswire/ -- Motorola Mobility's Fourth Annual Media Engagement Barometer, launched today, reveals that consumers are watching an enormous amount of video, in some surprising ways, in unexpected places.

Motorola Mobility's Media Engagement Barometer is an independent global study of video consumption habits among 9,500 consumers in 17 countries. The study looks closely at new and emerging content trends, such as multi-screen habits and recording behaviors, which are dramatically shifting the way audiences are consuming video.

Notably, these trends reveal consumer frustration with the delivery of video content – a prime opportunity for service providers to deliver content experiences in the new multi-screen environment that are free of traditional boundaries and complexity… the experiences that consumers crave.

Key findings from the Motorola Mobility Media Engagement Barometer:

• Consumers around the world are watching an average of 25 hours of TV programming and film content a week. Film viewing has risen from 5 to 6 hours. TV viewing is up from 10 hours in 2011 to 19 hours this year
• Recording behaviors are now a constant of the content experience – but content is being forgotten; almost a third (29%) of weekly TV viewing is of recorded content, but almost a third of recorded content is also never watched
• The living room remains the epicenter of the home content experience, but the multi-screen home is now a reality; the study shows the impact of Laptops, Tablets and Smartphones – on viewing throughout the home
• Consumers want to be able to move content between devices more easily; 76% would be interested in a service that automatically loaded content a user liked to their mobile phone or tablet, to enjoy when on the move

John Burke, senior vice president and general manager, Converged Solutions, Motorola Mobility comments, "This year's study shows us that consumers take their viewing experiences very seriously. They want to be firmly in control of the way they experience their videos, but they're frustrated. Increasingly, they're using tablets and smartphones to view their content, and they expect this experience to transition seamlessly across their favorite programs, whenever and wherever they like. Motorola is enabling this shift through innovation in the cloud, the network and the home. We're delivering content experiences free of boundaries, complexity and impairment."

One Day a Week Spent Watching Video Content – rise in hours spent viewing content

The study shows that the average consumer watches 19 hours of TV content and six hours of movie content a week – totaling just over one day of content a week.

• The US sees the highest consumption, with 23 hours of TV and six hours of movies watched each week
• The lowest TV consumption is seen in Sweden and Japan at 15 hours and two hours respectively

Multi-screen Romance – tablets eclipse broadcast for content in the bedroom

The living room is the center of home entertainment consumption, but consumers are taking advantage of the ability to watch the content they like in multiple rooms throughout the home, even in unexpected places. 

• 50% watch broadcast TV in the living room
• Highest in Sweden (81%), the UK (75%) and Australia (68%)
• 36% of consumers globally are watching broadcast TV in the master bedroom, and countries with above-average consumption in the bedroom include Argentina (62%), the US (54%) and Russia (49%)

Smartphones and tablets are driving most multi-room content behaviors – they are watched more than broadcast TV in the bedroom (46% and 41% versus 36%). These portable devices are also used in less-conventional rooms; 10% of tablets are used in the kitchen. 

Tablet Owners – the hungriest for content

In general, tablet users could be described as 'super users:' watching more content on their own terms than non-tablet users.

• On average, tablet owners watch 6.7 hours of movies a week versus the average of 5.5 of non-tablet owners
• Tablet users are more likely than non-tablet owners to use a service provider's TV catch-up service (47% versus 31%). 80% of a tablet user's content is recorded, versus 65%

DVR killed the Linear Star? Not quite yet... a third of weekly content is recorded

Almost a third (29%) of all weekly content consumed is recorded. But live viewing still dominates – particularly with News – which is watched by 73% as it airs. Though DVR owners tend to watch an average of one hour more content a week, a third (36%) of all content recorded is never actually viewed. The US is the most wasteful content market, with 41% of recorded content never being consumed.

The study sheds light on the reasons people record content.

• 77% record because there is other content airing at the same time, which the viewer would prefer to watch live
• 72% are hoarders – recording to collect the box-set
• 68% globally record to skip advertisements on commercial channels, rising to 75% and 74% in the UK and US, respectively

With so many reasons to record content, it is understandable that the current hard drive limitations of DVRs cause frustration. Sixty-eight percent, globally, have had to delete content because they have run out of storage room on their device. Seventy-nine percent say this has caused frustration in their house. Women are more often frustrated than men by needing to remove recordings they have stored (26% versus 23%).

Content On the Move – three quarters would like content loaded onto mobile devices

Consumers across the globe are storing content on devices to watch when away from home – but the study shows this experience could be made easier. Seventy-six percent would be interested in a service that automatically loaded content a user liked to his/her mobile phone or tablet, to enjoy when on the move. 

• Currently, 55% have downloaded or stored a TV program or film to at least one device
• 73% of global respondents have a laptop, versus 60% and 26% who own smartphones or tablets
• Majority of US (71%), UAE (79%) and Turkish (85%) respondents would be interested in this service
• Consumers in France, UK and Germany are less favorable to this opportunity, with only 50%, 47% and 41% saying they would be interested in this sort of service

Younger Audiences – more likely to engage with programming via social media  

Fifty percent of global consumers do not follow social media conversations about a TV program on a companion device while watching a program, but younger audiences are more inclined to interact – 60% of 16-24-year-olds do follow social conversations during programming. Some countries revealed year-on-year declines in those following social media conversation online:

• The UK falls from 39% in 2010 to 24% in 2012; the US falls from 32% to 23%
• Increases were seen in Turkey, 44% in 2010 to 55% in 2012; and in the UAE, rising from 60% to 64%

Though it appears the majority do not avidly follow online chatter, people are more likely to use social media channels to recommend content than they are to make oral recommendations (38% versus 34%). The study also shows potential to use social media to further deepen audience interaction and sharing. Seventy-eight percent would be interested in linking their social network profile to a TV service to share what they are watching and increase online, real-time discussion.

About Motorola Mobility's Media Engagement Barometer

Motorola's Media Engagement Barometer is a research project looking into the video consumption habits of 9,500 consumers across 17 markets: UK, France, Germany, Sweden, Russia, Turkey, US, Mexico, Brazil, Argentina, Australia, South Korea, Malaysia, India, Japan and China. The research was conducted on behalf of Motorola by independent agency, Vanson Bourne.

As the fourth major study from Motorola Mobility's Home business into media consumption habits of consumers in the home, this research focused on television and video content. The aim of the study was to develop both a global and regional understanding of what video content was coming into homes and how it was being consumed, how viewing habits were evolving with the advent of new technologies such as social media and the trends service providers should seek to support both now and in the future.

About Motorola Mobility

Motorola Mobility, owned by Google, fuses innovative technology with human insights to create experiences that simplify, connect and enrich people's lives. Our portfolio includes converged mobile devices such as smartphones and tablets; wireless accessories; end-to-end video and data delivery; and management solutions, including set-tops and data-access devices. For more information, visit motorola.com/mobility.

Media Contacts (for media and analysts only):
Jeanne Russo, Global Communications
jeanne.russo@motorola.com
+1 -610-312-1172

Caroline Tarbett, EMEA and APAC Communications
caroline.tarbett@motorola.com 
+44 (0) 7914014145

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