Some are calling it a real life case of the Grinch stealing Christmas in Richmond. The musical came to town over the weekend, but a power outage brought the show at the Landmark Theater to a screeching halt.
The Woods family rememberS what happened when the room went dark at the Saturday show.
"30 minutes later... pow," explained Lisa Woods.
"The Grinch said, 'I didn't do that,'" recalled little Riley Woods.
Broadway Richmond released a statement saying the musical was impacted by a power outage in the vicinity.
"It was a very big outing for our family and unfortunately we haven't been able to find out if there are going to be any refunds," said Jim Woods.
The family says they spent $300 on tickets alone.
"And we'd like to get what we paid for," said Lisa. "It was the kids' Christmas and their birthdays."
Little James Woods celebrated his birthday the day before the show.
"I just hated it," said James. "I really wanted to enjoy this show."
The theater released a statement over the weekend.
"Patrons who attended the matinee performance are welcome to exchange their tickets at no additional charge for the 8pm performance or the Sunday 6:30pm performance," read the statement.
But it was based on availability.
"Unfortunately it turned into a bad experience," said Jim. "So we are hoping they can help us out and do the right thing for us and everyone that was affected."
We have been in constant contact with Broadway Richmond. They say they are working on a joint statement that could come as early as Wednesday morning.
We got a message from at least one family saying they were contacted by the Landmark, and will be getting a refund.
The Woods family is still waiting.
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