Office of the Attorney General statement regarding propane servi - NBC12 - WWBT - Richmond, VA News On Your Side

Office of the Attorney General statement regarding propane service

Complaints definitely should be filed with VA Office of Consumer Affairs.   

If investigators at the Office of Consumer Affairs determine that a company has engaged in a pattern or practice of conduct that violates the Virginia Consumer Protection Act (generally misrepresentation or deception in connection with a consumer transaction), OCA can forward those complaints to us for potential legal action.  This office would only become involved if there was a violation of a consumer law we enforce.

There could be some SCC regulatory authority where propane provider operates under VA Code 56-265.4:6, which has to do with propane service in an area that is certificated to, but un-served by, a natural gas utility.  But for the most part, the State Corporation Commission does not regulate propane service, since it's not a monopoly with a franchised service territory.

Brian J. Gottstein

Director of Communication

Office of the Attorney General of Virginia

Powered by Frankly