RICHMOND, VA (WWBT) – Be careful when you open up your next Verizon bill online, it could be a fake. Fraudulent emails claiming to be from Verizon are making the rounds.
Clicking the links attached to the emails could mean big trouble.
If you're a Verizon customer, this will get your attention. A bill for more than 900 bucks. The notification claiming to be from Verizon looks real and it's supposed to, it's what crooks want you to think. It even has an email address with a Verizon account. But be warned, this email is a fake.
Clicking any links could mean you're putting your personal information at risk. Verizon says it is aware of the recent scam and warns customers about these type of emails on its website. Even if you think you're good at spotting these phony emails, you can be fooled. The crooks use company logos and other convincing wording.
Many times the phony emails won't be addressed specifically but have a generic greeting, like "dear customer."
One trick you can use to determine if the email is a fake, run your mouse over the links, be sure not to click them. But when you hover your mouse over the intended link an address should pop up. If looks suspicious, don't click it. In this fake Verizon email when you do this test, each link contains an awkward address and none of them link you to Verizon.
If you get one of these fake emails, don't respond and of course don't click any links. Verizon says you can send it to them. Forward the email to phishing@verizon wireless.com. You can also contact the customer service at (800) 922-0204.
Verizon also says it does not send email notices asking for customer payment information, username, or passwords used to manage accounts. If you are not sure about an email, contact Verizon directly.
Here is a link to Verizon for more information on how to protect yourself.
Verizon responded to our request for comment saying:
"We are investigating a phishing attack involving a bogus email disguised as a Verizon Wireless online bill notification statement. The fake emails notify the customer on an unusually high balance due. Verizon Wireless did not send these emails. Anyone who receives an email of this nature should not click on any links. Instead, customers are advised to access their account via their internet browser at the www.verizonwireless.com url."