Help filing bank complaints

RICHMOND, VA (WWBT) - If you've ever felt like complaining about bank fees or service issues, the Federal Government wants to hear from you. No matter what bank you use, if you have a problem, the Consumer Financial Protection Bureau wants to help. It's designed a new section on its website,, specifically for complaints about bank accounts.

The process is really simple. Once you are on the website, find the section for filing a complaint. Describe the problem, next type in your desired resolution. Then fill out a little information about your self. Next, give some information about the bank and finally, review and send.

CFPB leaders say the complaint section is designed to keep banks and credit unions accountable. The bureau wants to get you a quick resolution. It expects banks to respond to complaints within 15 days and hopes to close all complaints within 60 days. If you file a complaint you'll be given a tracking number. You'll be able to log onto the website to check the status of your case.

The consumer bureau anticipates receiving complaints in five categories. Account opening, closing and management. Deposits and withdrawals, using debit or ATM card, making or receiving payments sending money to others; and problems related to low account funds. After the process is complete and if you don't like the banks resolution, you don't have to accept it, you can dispute their offer. You can also file a complaint by mail, fax or calling the CFPB.


(855) 411-CFPB (2372)

Español (855) 411-CFPB (2372)

TTY/TDD (855) 729-CFPB (2372)

8 a.m.-8 p.m. Eastern, Monday-Friday


P.O. Box 4503

Iowa City, Iowa 52244

Fax (855) 237-2392

Story Links:

Copyright 2012 WWBT NBC12.  All rights reserved.