Third party to make generator installation repairs

CHESTERFIELD, VA (WWBT) – We've uncovered new information on a story NBC12 has been investigating and found good news for customers who may have whole-house generators they can't use. Chesterfield County has come to an agreement with the company it blames for dozens of faulty generator installation, which paves the way for repairs to begin.

Here's the best part: a lawyer for Virginia Air Mechanical told NBC12 the third party contractor will make repairs at no cost to the customers.

This deal is a longtime coming. Thousands of man-hours, inspections, a court order and negotiations have finally led to a resolution on what could have been a dangerous situation for many homeowners.

In the beginning of the year, Chesterfield County came to us saying Virginia Air Mechanical had performed faulty whole-house generator installations in dozens upon dozens of homes. In some cases we found, the generators were so dangerous they could cause fires or explosions.

Now Virginia Air, which is also known by several other names, has worked out a deal with Commonwealth Duct and Mold to make sure people are safe.

"I think we turned a corner," explained Chief of Inspections Roger Robertson. "I think it means now that folks can go about the business of getting the work complete."

When we first broke news of the possible agreement, some upset customers said they weren't sure they wanted the original company choosing the third-party contractor, but county officials explained they checked out the new guys.

"I've interviewed all of the company principals," Robertson maintained. "I've interviewed all of their masters. They've been in. We've gone over our list of requirements and expectations and we're satisfied that they are qualified and capable of doing the work."

There's no confirmation of reports that Virginia Air Mechanical would close its doors for good.  Its lawyer told NBC12 a decision on the future of the business will only be made once repairs are complete.

If you believe you've had faulty work done and haven't been contacted by the county call 748-1779.

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