HENRICO, VA (WWBT) - We are learning more about the credit and debit card breach at Michaels stores in 20 states. One of the four stores affected here in Virginia include the Michaels on the West End in the 9800 block of West Broad Street.
Right now, investigators are looking into just how many customers are affected and when the breach happened. It is not known who is responsible for the breach, either.
Many of us just swipe the plastic to pay these days, without thinking twice.
But now, shoppers at that Michaels in the West End are concerned. This after learning the card readers here were tampered with.
"It surprises me that it happened right here in our neighborhood," says Nell Kvetko.
Unfortunately, this is not the first time Nell's identity may have been stolen. It's actually the fifth time. "It's scary. People can go online and get any info they want about you."
Joyce Lillemon-Boschert also shops at this Michaels and her ID was also stolen before, too. "It's frustrating because you work so hard to protect your identity."
Michaels says about 90 of the card readers were tampered with in 20 different states. The company immediately got rid of the readers in question and are now in the process of replacing thousands of card readers nationwide.
If you shopped here, this is what you should do.
First, check all your credit and debit card bills now. If you have an online account go log into it. You also should change your passcodes on a regular basis. Also, search online for an FTC credit check. You can get one free report each year.
Joyce can tell you, it'll likely take months to recover if you end up a victim. "That was a real process. You have to go online and check your credit, always checking your credit agencies, getting documentation," and more to get back on track.
Meanwhile Nell has a plan once she leaves Michaels today. "I'm going to call my credit card company, the one I used, and get that passcode changed."
If you have been affected, Michaels says you should call your credit or debit card company directly.