Airlines offering waivers for travelers - NBC12 - WWBT - Richmond, VA News On Your Side

Airlines offering waivers for travelers

By Sunni Blevins - bio | email
Posted by Phil Riggan – email

HENRICO, VA (WWBT) - An important consumer alert now for anyone who's planning to fly this week.  As a massive winter storm moves across the county, nearly every major U.S. airline is making changes to help travelers.  

In some cases, it's a full refund, in others a waiver to travel at another time; regardless, all eight of the airlines at Richmond International Airport are offering some sort of assistance for travelers affected by snow and ice.

Winter weather across the country is wreaking havoc on the roads and in the skies.  The tickets lines were short as dozens of flights were canceled today at RIC.  This winter in general has been tough for folks flying out of Richmond, with 600 cancellations in the months of December and January.

"We've seen a lot of that this winter where the weather in Richmond is not so bad, but elsewhere a lot of our destination markets are impacted by some form of winter weather," said Troy Bell with Richmond International Airport.

Air carriers are responding to all the cancellations and delays.  Delta is offering refunds for canceled or significantly delayed flights, and even if your flight is not canceled, Delta may let you change your ticket one-time without a fee if you are affected by the weather. 

American Airlines is letting you change your plans within a certain timeframe.  For example, if you were supposed to fly through Boston this week, and your ticket was issued before yesterday, you can rebook to travel before Sunday, and the charge is being waived. 

United is offering travel waivers for Northeast and Midwest flights due to the weather for travel this week on tickets bought by January 31. You can rebook based on availability.

"So the first thing is to check the status of the flight, and a little bit of flexibility would probably serve travelers well," Bell said.

And it's not just the weather affecting airlines right now.  Because of the unrest in Egypt, many carriers are also offering help to people who were planning to travel there, just check with your air carrier before you leave.

Check below for links to the winter-weather waivers being offered by U.S. carriers:

Air Canada Full details

AirTran Full details

Alaska Airlines/Horizon Air Full details

American Airlines Full details

Continental Airlines Full details

Delta Air Lines Full details

Frontier/Midwest Full details

JetBlue Full details

Southwest Full details 

United Airlines Full details

US Airways Full details

Virgin America Full details

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