RICHMOND, VA (WWBT) – As with any weather event, GRTC operators were out late last night and early this morning testing out road conditions.
"In this particular case, it was decided that the schedule for the fixed route services and the express route would remain the same, but they just wanted to alert people that due to the expected road conditions, there would be some delays," said GRTC Spokesperson Joan Straszewski.
It doesn't matter how much snow we get, there's no set standard at which GRTC would delay or cancel services. That's decided on a case by case basis.
"There's so many factors that go in there, and frequently, just like last winter, the city did a great job of getting a lot of these streets cleared up so service was reduced really in a very minimal way; we never stopped service," Straszewski said.
While there were no major delays or issues with regular service, management decided to reduce specialized transportation. That service picks people up who aren't able to ride a regular bus. It takes them the doctor, work, or even the mall. But because of the weather, it was medical appointments only today.
"When you have people who are depending upon them to get you to a dialysis treatment or to their doctor, that's where all the effort is going is to those customers," said Straszewski.
Greyhound bus service saw a much bigger impact from the weather, as those rides travel out of town. The website showcased a long list of cancellations and delays including service from here to Norfolk and to Charlotte. Riders were frustrated, but management says it's safety first.