DMV services up after computer outage - NBC12 - WWBT - Richmond, VA News On Your Side

DMV services up after computer outage

By Melissa Correa - bio | email
Posted by Terry Alexander - email

RICHMOND, VA (WWBT) - A state-wide scare Friday afternoon as computer systems went out again less than three months after a major computer glitch. All DMV offices were affected by the problem that hit at three p.m.

DMV employees are gone for the day excited that this afternoon's glitch was fixed in 45 minutes. But during that time everything but driver's license transactions were possible.

This is the not the same problem that occurred back in August when the DMV couldn't process driver's licenses for one week.

Now we learned Friday's incident was a firewall failure, and the short-term problem was wide-spread; affecting any agency or department that handles your personal information.

VITA-- the state's information technology agency says your personal information is stored in a network, or computer system. That network is protected with a firewall.

Today at three p.m. there was a glitch - a failure with the firewall. Rather than putting your personal information in jeopardy, the state shut the entire system down.

"From what I understand, there was no issues with data or photographs or signatures. It was purely a network issue, so that's good to know. We serve thousands of people every day, so it might be more than a few dozen if you count the entire state, but we're hoping, yes, for a minimal impact on this," said DMV spokesperson Melanie Stokes.

Friday's outage did not affect online customers. Customers were told to stay put or come back to get their license Saturday.

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