PETERSBURG, VA (WWBT) - One little space heater was all Lisa Thompson got from the rental office - three hours before we got there and after weeks with no heat.
"My grand baby went trick or treating Sunday night and when him and his little friend came over here all they kept telling me was, 'Mama, I'm cold,'" said Thompson.
Frustrated and hopeless, Thompson wipes away the tears.
"Since we moved here in April I've been paying every one of my bills on time and even though I'm paying my bills I can't even have heat in my apartment," she said.
Thompson said, every morning at around 4 o'clock someone in the family goes into the kitchen and turns the oven on to about 200 degrees just to get a little more heat.
Thompson said the technician came by earlier in the week but told her it could take up to two weeks before someone would come out again.
Once I called myself, I got a response right away. Within the hour, a technician showed up and pretty soon the house was warm again.
"I think it's great! It's not cold anymore," said Thompson.
If you have a problem you'd like us to look into give our newsroom a call: 233-1212 or just email me: firstname.lastname@example.org.