UPS phone scam - NBC12.com - Richmond, VA News

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UPS phone scam

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By Gray Hall - bio | email

RICHMOND, VA (WWBT) – A concerned viewer contacted us about a UPS phone scam. It is an important reminder that if you get a call from UPS make sure it's the real deal. UPS is warning customers about the phone scam.

Here is how it works, someone will call you claiming to be from UPS. They will tell you have won a large prize but in order to claim it you have to pay a fee up front, UPS says hang up - it's not them.

The viewer that got the fake call says the person on the other end told her she had won $750,000. They wanted her to pay $300 to collect. She didn't fall for it and called 12 in hopes that others won't be deceived.

UPS says a legitimate employee caller will always provide you with a tracking number, which you can verify on their website or by calling them directly.

UPS stresses it will never ask customers to pay any money up front for items ordered online. The company is aware crooks are using other methods to possibly get your money and personal information by using its good name. They've posted the phony methods on their website UPS.com -- just type in fraud in the search box.

The company released this statement below:

"UPS takes seriously and investigates fraud or misrepresentation of our services. Fraud and scams take many forms. It's a continuing global issue, so UPS posts fraud protection information and examples directly on its home page www.ups.com/fraudprotection. Fraudulent phone calls may claim to be from UPS and indicate that a package is waiting to be delivered. The caller will generally ask for personal information or payment in advance of receiving a package. A UPS representative who calls will always provide a tracking number, which you can verify on our website or by calling 1-800 Pick UPS (1-800-742-5877). In a random call, UPS will never request an account number, account balance or invoice information from a customer. UPS does not request advance payment from recipients for goods ordered online, nor does UPS accept credit cards, checks, cash, PayPal or Western Union money transfers as payment for these direct transactions. UPS may send official notification messages, but they rarely include attachments. A suspicious or unexpected email from UPS can be forwarded directly to fraud@ups.com. Customers should not open attachments and delete the email after forwarding. "

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