DMV extends hours on Labor Day

By Melissa Correa - bio | email
Posted by Shawn Maclauchlan

RICHMOND, VA (WWBT) - Thousands of Virginians need to renew their driver's licenses before the end of the month, and they can do that today, despite the holiday.

A state-wide computer outage kept the DMV from processing transactions.

Last week, Governor Bob McDonnell extended the hours at some locations.

DMV headquarters off of Broad Street will be open and so will the Chesterfield location - but they're only open from 8 a.m. to noon.

Governor Bob McDonnell says it's the only way for the department to get caught up on more than 40,000 transactions that couldn't be done during a week-long computer glitch.

"The backup data now is either not yet retrieved or is corrupted to some degree that we don't know whether we'll retrieve it," said McDonnell. "So a lot of our citizens are going to be inconvenienced."

The impact turned out to be bigger than expected.

More than 4,200 Virginians who applied for driver's licenses or  ID cards on Aug. 25 are being asked to return to DMV for a new photo.

Muriel Taylor and her daughter were inconvenienced by the outage.

Once computers were restored, they were some of the first in line.

"We see that there are not very many cars in the parking lot, and I said 'well this is a good sign.' I go in - nobody's standing in line, get right up - before I could even fill the form out they're calling us up," said Taylor.

Every DMV has extra staff and security, but only Chesterfield and Richmond are open this Labor Day.

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