Northrop Grumman to pay for review of VITA glitch - NBC12 - WWBT - Richmond, VA News On Your Side

Northrop Grumman to pay for review of VITA glitch

By Sunni Blevins - bio | email

RICHMOND, VA (WWBT) - Governor Bob McDonnell announced this morning further steps to be taken to address the unprecedented hardware failure and subsequent data corruption that has affected certain state agencies during the past week. 

The Administration, together with the Joint Legislative Audit and Review Committee (JLARC), will commission an independent review of the information system failures and contractor response that has impacted 13 percent of the Commonwealth's executive branch file servers and 26 of 89 applicable executive branch agencies.

The outside vendor will be chosen together to conduct the review and will be announced in the weeks ahead. The Governor further announced that Northrop Grumman has agreed to pay for the costs of the review.

Pictures were taken and drivers licenses and ID's processed for the first time in more than a week.  DMV staff worked through the night to make sure the computer problems were fixed and they were ready to help customers first thing this morning.

"Our customer service representatives were asked to get in when you can, we open at 8, but if you can open up earlier, go for it, and all of the customer service centers across the state I'm told were able to open early, this location opened at 7:30 this morning," said DMV spokesperson Pam Goheen.

DMVs across Virginia will be fully staffed and have extra security on hand to help handle the crowd for the next few days.  The money to pay for that is coming from the agency's current operations budget. 

If you haven't renewed your license in a while, don't forget it now comes in the mail from a secure location.  That usually takes just a few days, but with the backlog, it could take a week or more.  If you can't make it in or don't want to fight the crowds before the holiday weekend, don't worry. DMV has extended a grace period.

"We hope folks will take advantage of having that extended validity period on their driver's license," Goheen said. "Folks have an additional 20 days before that license now will expire, so they have a little bit of time to come in and get what they need."

Now instead of your actual license, what you'll leave with is a temporary driving permit. It's valid for 30 days.

DMV's across the state will stay open until 6 p.m. today and Friday and 14 high-volume locations will offer extended hours on Saturday.

Copyright 2010 WWBT NBC12. All rights reserved.

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