Problems continue at DMV customer centers

By Gene Petriello - bio | email
Posted by Shawn Maclauchlan

RICHMOND, VA (WWBT) - Different day. Same problem. That's what thousands of frustrated drivers are going through with the DMV.

Customer service centers will not be able to process new or renewed drivers licenses Wednesday. But the computer nightmare might finally be over by Thursday.

Until then - several police agencies are now giving an extended break to ease the pain.

It'll be another day of empty seats at DMV's across the state.

Since those state computers went down last Wednesday, the DMV estimates about 5,000 people have Virginia driver licenses that are now expired.

We caught up with a few of them who are understandably frustrated over it all.

"It's an inconvenience," said Nikia Hopkins. "I mean, check-cashing and other things, everything requires an ID or some time of identification."

"I'm kind of upset because I have a job and I'm working and I can't drive right now," said Tiffany Linari.

But Linari and others do have some slack.

State police say they are now not going to ticket you if your license expired between August 25 and September 30.

Henrico is telling us the same thing. Richmond is cutting you some slack, too.

In the meantime, DMV workers are concerned about crowd control when the computers are back up and online.

So they are planning to bring in extra security to handle the crowds.

Don't forget when the computers are working again, you must bring either a passport or birth certificate with you.

For the latest status, call 497-7100.

Also, these centers will be staffed with extra people to help out with the big crowds expected come tomorrow, possibly.

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