More than 5,000 licenses expired since statewide computer glitch - NBC12 - WWBT - Richmond, VA News On Your Side

More than 5,000 licenses expired since statewide computer glitch

By Melissa Correa - bio | email

RICHMOND, VA (WWBT) - Governor Bob McDonnell says he's as frustrated about the computer failure as is anyone else and he wants an investigation. One agency -- the DMV -- is still unable to process licenses.

The massive statewide computer outage is still keeping Division of Motor Vehicles Customer Service Centers partially in the dark. It's now been almost a week since the problem started, but now State Police are helping you out.

More than 5,000 licenses have expired since last Thursday. People needing to re-new in person can't, until computers are restored.

It's the end of the month, right before a holiday weekend, but there's hardly any business today.

Tuesday marks the sixth day of this state-wide computer outage. For the DMV it means absolutely no driver's license transactions. Driver's with expired licenses will have to bring in a birth certificate or passport to show proof of residency.

Melanie Stokes of the DMV expects lines to be long once computers can once again snap photos of customers.  DMV security will monitor the crowds that could exceed capacity at any of the 74 customer centers across the state.

But first, the DMV needs the green light from VITA -- the agency responsible for the computer glitch.

If you're one of the many that's gone to DMV because your license expired between last Wednesday and this Tuesday State police are giving you a break -- you won't get ticketed.

Once the computers are back up and running, state law says you must bring a birth certificate or passport to prove you are in this country legally.

That's proven to be a pain for many of people who don't have that required paperwork.

State police are easing the pain though. They won't be ticketing you, if your license expired between August 25 and August 31.

They are also working with prosecutors to make sure anyone who was ticketed during the glitch doesn't face penalties either.

You can call 497-7100 to get more info.

Copyright 2010 WWBT NBC12. All rights reserved.

Powered by Frankly