Local Toyota dealers handling recall - NBC12 - WWBT - Richmond, VA News On Your Side

Local Toyota dealers handling recall

By Evrod Cassimy - bio | email
Posted by Terry Alexander - email

RICHMOND, VA (WWBT) - 2.3 million cars have been recalled by Toyota leaving many drivers, including ones here in Richmond wondering what to do with theirs. The recall is to correct sticking gas pedals on certain models. 

"I'm a little concerned. I've always loved Toyotas that's what I've always had since I've started driving," said Terry Brown, Toyota driver. 

Terry Brown drives a Toyota Matrix, one of the models the company has recalled. For her the news is a bit alarming as her Toyota is her only means of transportation. 

"I just heard this morning on the news about the accelerators sticking so...I didn't realize my car was one of them," she said. 

Local Toyota dealerships have been receiving calls from customers who are concerned that their car is one of the ones that have been recalled. If you have concerns you can contact a Toyota customer care representative. 

Those models being recalled include the 2009 to 2010 RAV4, Corolla and Matrix. 2007 to 2010 Camry and Tundra, 2008 to 2010 Sequoia and the 2010 Highlander. 

And while you might think that word of the recall would keep customers from coming back, customers we spoke with don't have a problem with it. 

"Actually it enhances my view of the company because they are willing to do whatever it takes to keep their customers safe," said Toyota driver Jan Starke. 

"I'm not quite willing to give up on it yet. I've had 25 years of good Toyotas so I'm a little shaken but I'm not quite willing to give up on it yet," said Brown. 

Local Toyota dealers are not allowed to talk about how they're handling the recall on camera but they tell us they are handling all of their customer's questions and concerns since the recall was announced. 

If you experience a problem with the gas pedal on your car, we're told you should just press firmly on the brake and pull over and immediately call Toyota for service. If you have questions you can also call the Toyota customer service hotline at 1-800-331-4331. 

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