Some Toys “R” Us customers double-billed on Black Friday

By Nicole Bell - bio | email
Posted by Phil Riggan – email

RICHMOND, VA (WWBT) - If you made a purchase at Toys "R" Us on Black Friday, check your bank account! Because of a computer glitch, some shoppers got double billed.

At least two Toys "R" Us stores in the Richmond metro area were impacted.

Dozens of people stood in the pouring rain on Black Friday hoping to get a good deal.

But some of these Toys "R" Us shoppers got a raw deal. A computer glitch caused some customers, who paid with plastic, to be billed twice. Once on the day of the purchase and then again a day or two later.

Patrick lives in Norfolk, he noticed the mistake when he checked his account.

"At first I didn't know what happened. It was just...the balance was so much lower than it normally was. There was a double transaction for the total amount that was taken out at Toys "R" Us," Patrick said.

The problem has caused some shoppers to incur overdraft fees.

A Toys "R" Us spokesperson says when the company realized the error it began reversing those charges.

The mishap is causing some holiday shoppers, like Kelly Chin, to pay closer attention to their receipts and credit card statements.

"Hey computers make mistakes, humans make mistakes," Chin said, "so it's our responsibility to make sure we're not being overcharged."

Other shoppers say they plan on paying with cash to avoid a similar situation.

Lance Miller knows first hand what those impacted shoppers are going through -- it's happened to him.

"I  was double charged on a Priceline transaction, but it was taken care of quickly," Milller said.

It's unclear at this point exactly how many Toys "R" Us stores or people were affected by the system error.

Customers who have questions can call the Toys "R" Us guest services hotline at 1-800-TOYSRUS. At this point it's unclear how many stores or people have been impacted.

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