RICHMOND, VA (NBC12) - It is a tangled web of tree limbs and power lines this week's nor'easter wove through the Commonwealth.
At the height of last weeks storm, more than 50 thousand customers were without electricity.
In one Bon Air neighborhood, two towering trees toppled over, plunging residents into darkness.
"It was just a huge, scary noise, a lot of vibration," said resident Cheryl Thomas.
That was around 3:00 a.m. Friday.
And Cherrytree Lane residents like the Kardians have been without electricity ever since.
"The first night it's an adventure for the kids," Karen Kardian. "The second night, it's definitely more of a hassle."
Dominion Virginia Power contracts Asplundh tree experts to help handle situations like this.
Residents say they watched utility trucks and about a dozen workers sit in the neighborhood for nine hours Friday.
A supervisor tells me they were waiting on one key piece of equipment but they also needed Dominion to come and ground the power lines to make sure everyone was safe.
"It's definitely a breakdown in communication," said Kardian. "For me seeing those trucks out there Friday was like a promise that our power was going to come on soon."
But the Dominion customer service center told her crews weren't expected to restore power until Saturday night.
Officials want residents to rely on information from customer service, instead of what they might see outside their kitchen windows.
The power company says it's no small task -- coordinating hundreds of workers and thousands of pounds of equipment.
Dominion says it will review situations like the one in Bon Air, and try to improve efficiency.
Because residents say with the tall trees and low hanging power lines, it's bound to happen again.
Dominion says its goal is to have power restored to every customer in the Richmond metro area by sunrise Sunday.
The best advice for residents right now, is be patient.