12 on Your Side: Awning company owner sees to customers

By Diane Walker - bio | email
Posted by Terry Alexander - email

RICHMOND, VA (WWBT) - 12 on Your Side is reporting results, after looking into customer complaints, against "Norvell Awning Company". The local contractor got paid, but never delivered the work he promised - until now.

We were able to complete in less than a week, what some customers couldn't do, in almost a year. The owner of Norvell awning, Richard Reynolds, has taken care of the unhappy customers, who called us, for help:

"I can't believe that I got a check for 800 dollars," said Suzanne McWilliams. "We really could use the money now."

Suzanne McWilliams enlisted our help, getting her elderly mother's money back. The 88 year old paid a hefty down payment for awnings, in January; a crew took measurements, and never came back. Suzanne, would not be holding this check now, she says had she not called 12 on Your Side.

"Uh uh, because we called 100 times, we'd been there to see him and we'd been working on it for several months with nothing happening," said McWilliams.

We were at Judy Knight's house, three days ago and saw the crooked, loose, and ripped awnings that cost her $1,300. Thursday, the sound of drills, a crew hard at work re-installing, awnings that fit like they're suppose to.

"The wrong bracket was put on, so they're redoing the brackets and also they reinforced this big one," said Knight.

Richard Reynolds, owner, of Norvell Awning called Wednesday, with a rundown of all he planned to do to address the backlog, which he says, this tough economy caused. He's keeping his word.

"It's amazing how quick he responded, when I did call y'all," said Knight.

And, Tracy Bailey is pleased too. She paid $600 dollars, in January, and didn't get her awnings until now.

"Thank you. Thank you very much," said Bailey. "I like 'em. I like 'em a lot."

Richard Reynolds indicated in a voice message that he's willing to sit down with us to go over, other complaints, we've received, since our first story. We hope to do that in a few days.

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