Pregnant Petersburg mother says she was harassed by top social services official

A pregnant Petersburg mother says she went to apply for benefit assistance only to be harassed by a top official at the Petersburg Social Services Department.

  Petersburg landlords challenge tenant’s complaint of plumbing issues, eviction

Tenant complaining about bad plumbing faces possible eviction

Customers furious after longtime auto shop closes without notice

Diving into your DNA: How to choose a genetic health test

Petersburg leaders past due on water bills; some are 3 months behind

Local federal employees hit with another challenge as they head back to work

Continued Coverage

  Staffing issues at 2 air traffic control centers cause delays at RIC

Oyster roast to benefit family of baby with mystery illness

Backyards in Chester neighborhood flooded thanks to critters

Company helps three-time cancer survivor with heating, plumbing problems

Report: Driver carelessness contributes to car thefts

Grandma scammed and taunted by crook

  Lawmakers hear bills to protect patients from balanced billing

Several bills which would make balance billing patient illegal went before lawmakers Thursday afternoon.

Bill to fine owners for unreported stolen guns fails

An effort to put a new gun law on the books for reporting stolen or missing firearms failed Wednesday night in committee.

  Organ donor offers pour in for Chesterfield man

Around 40 calls have come into VCU’s Hume-Lee Transplant Center from people who are willing to get tested to see if they are a potential donor.

Virginian paralyzed in Thailand from rare disease returns home

A Henrico family is looking at all options to get their daughter home after she was diagnosed with a rare auto-immune disease while teaching in Thailand.

  How to help families affected by the government shutdown

Man urgently pleas for living kidney donor

Cars seen driving through railroad stop arms in downtown Richmond

‘Mermaid-like’ athlete qualifies for fitness competition

Community gives Home Again shelter a very merry Christmas

Proposal could legalize short-term rentals in Henrico

  Aleris employees make Christmas season bright for Richmond families

One local company came together to help five struggling families with Christmas gifts for their children.

Virginian paralyzed in Thailand from rare disease to come home

A Henrico family is looking at all options to get their daughter home after she was diagnosed with a rare auto-immune disease while teaching in Thailand.

Richmond law firm offers free rides on New Year’s Eve

A local law firm is offering a lift home on New Years Eve for people in the Richmond area, pun intended.

Henrico infant dies Christmas Eve after battle with rare disease

A Henrico family hopes to raise awareness after their 10-month-old daughter died Christmas Eve from a rare neurological disease.

NBC12′s On Your Side in 2018: Vet gets money; musician gets a new smile; life-altering therapy

2018 was another amazing year, and that includes unmatched generosity from many of you who helped NBC12 Investigators get results for people who had nowhere else to turn.

First responders share tips to avoid car fires

Be sure to check under your hood before you travel to help avoid potential car fires.

  Why you shouldn’t cash out your 401K

Your options include keeping the money where it is, rolling it into an IRA or new 401K or cashing out.

Teen battling cancer gets Christmas wish thanks to community

A Henrico teen who’s battling a rare bone and soft tissue cancer got her Christmas wish thanks to dozens of people in the community.

‘I wanted to feel more feminine’: Woman warns of breast implant illnesses

A new health alert reveals alarming news about FDA-approved breast implants.

Toy supply drive benefits homeless children in Richmond

Donations are coming into the toy supply drive in Richmond, but organizers would like more.

‘I hope you burn in hell,’ Ashland jewelry store owner says to burglar

The burglar went into a bathroom in the hair salon next door and broke through the wall it shares with the jewelry store.

Sex offenders find ways to ‘skirt’ Facebook’s ban

One-and-a-half billion users are on Facebook every day. And among those profiles are people who are not allowed to be on the platform, according to Facebook.

Gift card scams: What to watch out for

Your only real defense is to use gift cards as fast as you can, so you hopefully beat thieves to the punch.

Chesterfield man struggles with roof repairs

Seward said there are still areas on his roof that still concern him months after installation.

After two-decade battle, Midlothian man needs a kidney... fast

A husband and father from Midlothian is begging for help to find a kidney and fast.

Richmond residents relieved after backed-up alley cleaned up

Washington Park homeowners are relieved after they were bothered by backed up alleys that held water for weeks in their neighborhood, causing them problems.

Father of 5 says life on sex offender registry has forced him and his family into homelessness

The family was evicted in October.

Teen battling cancer wishes for Christmas decorations in yard

Peyton Hougham has Ewing Sarcoma, a rare bone and soft tissue cancer. Peyton first started feeling symptoms with pain in her shoulder, and shortly after starting 8th grade was given her diagnosis.

Backed-up alley causing Richmond residents problems

When it rains the alley fills with water, sometimes for days, but nothing has been done to address the problem long-term.

Double amputee encourages students to drive safely

The Come Home Alive program reinforces safe teen driving and warn against dangerous behavior like texting and driving.

Neighbors fear someone is intentionally hurting outdoor pets

Some Henrico residents believe neighbors may be intentionally trying to hurt their pets who roam the outdoors.

Fire department reminds community to practice fire safety when using Christmas lights

Chesterfield County Fire Department is urging everyone to exercise caution when it comes to making this season bright with holiday lights on your home.

  Police: Dozens charged with DUI as holiday season kicks off

Law enforcement agencies across Central Virginia are cracking down on drunk drivers as the holiday season gets underway.

Preventing porch package thefts this holiday season

Police departments across Central Virginia are anticipating an increase in package thefts as the holiday season gets underway.

’Lauren the Veteran’ gets much needed help at RACC

The hound mix was spotted wandering the parking lot of McGuire V.A. Hospital for months. It’s how she got the name Lauren the Veteran.

Man reunites with officer, nurses who helped save his life

A Henrico man reunites with the police officer and nurses who jumped into action to save his life after suffering a medical emergency that left him unconscious.

Thanksgiving meal giveaway gives boost to communities impacted by tragedies

Those receiving the meals are either victims of homicide or they’ve experienced a traumatic event this year that brought darkness into their lives.

Christmas toy supply drive for local homeless children

Every toy received will end up in the hands of a homeless child. Every household item donated will benefit homeless families as they prepare to move back into their own homes.

What should you do if a stranger asks for help?

Stranger-on-stranger crimes can be dyer. But many don't want to be cold to their neighbors, who may truly be in need.

Share photos of your kids on social media? These hashtags could put them in danger

Some parents are also posting dangerous hashtags that experts say could lead sexual predators right to their children.

Disabled Chesterfield, moving company have dispute over services

A disabled Chesterfield County man says a moving company he used should have unpacked all of his stuff after he paid them more than $5,000.

Hanover firefighter raffles off OBX vacation to raise money

A Hanover County firefighter who responded with Lt. Brad Clark to the accident on I-295 during Tropical Storm Michael is raffling off a vacation to the Outer Banks.

Richmond Police Department holds seminar promoting safety for houses of worship

Richmond police held a seminar aimed at providing safety tips for houses of worship.

NBC12′s chief photographer retires after 46 years

Willie Redd has been a colleague, a friend and a leader at the station for 46 years.

RACC: No charges filed against man accused of dog abuse

Richmond Animal Care and Control will not be filing charges against a man who was accused of dog abuse at a Church Hill dog park.

Baby shower dessert customer receives is not what she asked for

A woman calls 12, looking for help to get a refund, after the cake she ordered -- did not live up to expectations.

Baby fights to live despite mystery illness

A Fredericksburg family is searching for answers to why their 8-month-old daughter continues to flatline in the hospital nearly every day.

Richmond toy drive for homeless children

A toy drive that’s really about more than toys. It’s the 10th year of Andre Neita’s effort to help Richmond area kids and families.

  Son struggles with health, finances after his mother’s murder

A Richmond man is struggling to get back on his feet after he says his sister stabbed their mother to death in August.

12 On Your Side: Insurance dispute over water damage in Chesterfield home

12 is On Your Side tonight with a warning to make sure you handle water damage claims quickly. If not, you could end up in a mess with no money to repair your home.

RACC speaks with man accused of dog abuse at park

Officials with RACC said Thursday they’ve talked to the man accused of abusing his Doberman at the Chimborazo dog park Oct. 24. However, details about that conversation were not available.

‘He deserves it’: Prince George native Jackie Bradley, Jr. now a World Series Champion

The World Series Championship for the Boston Red Sox is hitting close to home for some people in central Virginia because of Prince George native Jackie Bradley, Jr.

Investigation underway after witness says dog allegedly waterboarded

Richmond Animal Care and Control is investigating a possible dog abuse situation after a woman claims a dog was waterboarded in one of Church Hill’s dog parks.

Lunch ladies give daily dose of inspiration to students via bananas

Lunch ladies at one Hanover County school are serving up a daily dose of inspiration for students by writing messages on bananas!

How high can your landlord jack up your rent before it’s illegal?

On Your Side Investigator Diane Walker got an answer and it may be surprising what the law allows landlords to do.

Family disputes extra charge for mother’s pre-paid funeral plan

Grieving family and Forest Lawn cemetery disagree over additional cost of opening and closing grave.

Teen faces charges following school bus fight

A high school student in Mecklenburg County faces felony robbery and malicious wounding charges after a fight with a middle school student on a school bus.

Woman says she was wrongly jailed over contempt charge

A woman says she was wrongly jailed over a contempt of court charge.

City of Petersburg overdraws personal property tax payment from woman’s account

She is at her wits end over a situation with the City of Petersburg that stretches all the way back to May 31.

Who should pay if you get your car back from the parking valet and it’s damaged? The answer may surprise you

Who should pay if you get your car back from the parking valet and it's damaged? The answer may surprise you.

Petersburg woman’s Cash App hacked, Breast Cancer research donations missing

A Petersburg woman believes she was scammed, after $700 she raised for her breast cancer support group disappeared when she was locked out of her account.

Man gets 6 years for putting meth in mother-in-law’s coffee

A Virginia man accused of trying to kill his mother-in-law by putting methamphetamine in her coffee has been sentenced to six years in prison.

Mold in your apartment, what are your rights?

NBC12 spoke to an expert at Central Virginia Legal Aid Society and got answers that may help you.

Disabled Henrico man gets new roof

Another 12 On Your Side success story about a learning disabled Henrico man who's now proud of his home and sporting a big smile today.

Registration decals stolen from license plates

A Highland Springs woman urges you to check your license plates for your registration decal after she claims hers was stolen!

Device can track elderly, children with disabilities who wander

Law enforcement agencies in central Virginia are reminding families about a small device that can track loved ones who wander off following the disappearance of a six-year-old North Carolina boy.

Woman claims bat bit her inside Richmond apartment

Residents say they are living with rats and roaches in one Richmond apartment and claim the property manager is not doing anything about it.

Richmond man receives $20K in free dental care

Richmond man receives 20K in free dental care thanks to a local dentist who stepped up.