Toy supply drive benefits homeless children in Richmond

Donations are coming into the toy supply drive in Richmond, but organizers would like more.

  Gift card scams: What to watch out for

Chesterfield man struggles with roof repairs

After two-decade battle, Midlothian man needs a kidney... fast

Richmond residents relieved after backed-up alley cleaned up

Father of 5 says life on sex offender registry has forced him and his family into homelessness

Teen battling cancer wishes for Christmas decorations in yard

Continued Coverage

  Backed-up alley causing Richmond residents problems

Double amputee encourages students to drive safely

Neighbors fear someone is intentionally hurting outdoor pets

Fire department reminds community to practice fire safety when using Christmas lights

Police: Dozens charged with DUI as holiday season kicks off

Preventing porch package thefts this holiday season

  ’Lauren the Veteran’ gets much needed help at RACC

The hound mix was spotted wandering the parking lot of McGuire V.A. Hospital for months. It’s how she got the name Lauren the Veteran.

Man reunites with officer, nurses who helped save his life

A Henrico man reunites with the police officer and nurses who jumped into action to save his life after suffering a medical emergency that left him unconscious.

  Thanksgiving meal giveaway gives boost to communities impacted by tragedies

Those receiving the meals are either victims of homicide or they’ve experienced a traumatic event this year that brought darkness into their lives.

Christmas toy supply drive for local homeless children

Every toy received will end up in the hands of a homeless child. Every household item donated will benefit homeless families as they prepare to move back into their own homes.

  What should you do if a stranger asks for help?

Disabled Chesterfield, moving company have dispute over services

Hanover firefighter raffles off OBX vacation to raise money

Richmond Police Department holds seminar promoting safety for houses of worship

NBC12′s chief photographer retires after 46 years

RACC: No charges filed against man accused of dog abuse

  Baby shower dessert customer receives is not what she asked for

A woman calls 12, looking for help to get a refund, after the cake she ordered -- did not live up to expectations.

Baby fights to live despite mystery illness

A Fredericksburg family is searching for answers to why their 8-month-old daughter continues to flatline in the hospital nearly every day.

Richmond toy drive for homeless children

A toy drive that’s really about more than toys. It’s the 10th year of Andre Neita’s effort to help Richmond area kids and families.

Son struggles with health, finances after his mother’s murder

A Richmond man is struggling to get back on his feet after he says his sister stabbed their mother to death in August.

12 On Your Side: Insurance dispute over water damage in Chesterfield home

12 is On Your Side tonight with a warning to make sure you handle water damage claims quickly. If not, you could end up in a mess with no money to repair your home.

RACC speaks with man accused of dog abuse at park

Officials with RACC said Thursday they’ve talked to the man accused of abusing his Doberman at the Chimborazo dog park Oct. 24. However, details about that conversation were not available.

  ‘He deserves it’: Prince George native Jackie Bradley, Jr. now a World Series Champion

The World Series Championship for the Boston Red Sox is hitting close to home for some people in central Virginia because of Prince George native Jackie Bradley, Jr.

Investigation underway after witness says dog allegedly waterboarded

Richmond Animal Care and Control is investigating a possible dog abuse situation after a woman claims a dog was waterboarded in one of Church Hill’s dog parks.

Lunch ladies give daily dose of inspiration to students via bananas

Lunch ladies at one Hanover County school are serving up a daily dose of inspiration for students by writing messages on bananas!

How high can your landlord jack up your rent before it’s illegal?

On Your Side Investigator Diane Walker got an answer and it may be surprising what the law allows landlords to do.

Family disputes extra charge for mother’s pre-paid funeral plan

Grieving family and Forest Lawn cemetery disagree over additional cost of opening and closing grave.

Teen faces charges following school bus fight

A high school student in Mecklenburg County faces felony robbery and malicious wounding charges after a fight with a middle school student on a school bus.

Woman says she was wrongly jailed over contempt charge

A woman says she was wrongly jailed over a contempt of court charge.

City of Petersburg overdraws personal property tax payment from woman’s account

She is at her wits end over a situation with the City of Petersburg that stretches all the way back to May 31.

Who should pay if you get your car back from the parking valet and it’s damaged? The answer may surprise you

Who should pay if you get your car back from the parking valet and it's damaged? The answer may surprise you.

Petersburg woman’s Cash App hacked, Breast Cancer research donations missing

A Petersburg woman believes she was scammed, after $700 she raised for her breast cancer support group disappeared when she was locked out of her account.

Man gets 6 years for putting meth in mother-in-law’s coffee

A Virginia man accused of trying to kill his mother-in-law by putting methamphetamine in her coffee has been sentenced to six years in prison.

Mold in your apartment, what are your rights?

NBC12 spoke to an expert at Central Virginia Legal Aid Society and got answers that may help you.

Disabled Henrico man gets new roof

Another 12 On Your Side success story about a learning disabled Henrico man who's now proud of his home and sporting a big smile today.

Registration decals stolen from license plates

A Highland Springs woman urges you to check your license plates for your registration decal after she claims hers was stolen!

Device can track elderly, children with disabilities who wander

Law enforcement agencies in central Virginia are reminding families about a small device that can track loved ones who wander off following the disappearance of a six-year-old North Carolina boy.

Woman claims bat bit her inside Richmond apartment

Residents say they are living with rats and roaches in one Richmond apartment and claim the property manager is not doing anything about it.

  Richmond man receives $20K in free dental care

Richmond man receives 20K in free dental care thanks to a local dentist who stepped up.

It was supposed to take weeks, but months went by before Medicare was approved

It was supposed to take four to six weeks for a Medicare card to arrive, but five months later, the card had still not come.

Community comes together to help each other recover from storm

One Chesterfield neighborhood is taking a “village” approach, turning a disaster into an opportunity to pick up a saw or a limb for themselves and their neighbors as they collectively pick up their spirits.

Used car refund dispute ends with Chesterfield woman holding check for nearly $2K

A judge agreed that a car dealership owed down payment refund after a purchased had to canceled due to lack of financing.

How to spot dangerous trees and limbs

Oftentimes, there are signs that can help you determine which ones are in danger of coming down.

Mechanicsville family gets $3K in donated fence repair

The worker doing the repair said the original contractor's bid was much lower than what the job actually required and he started to lose money.

‘Impeach Trump’ signs falsely linked to Spanberger campaign

Several political signs referencing impeaching Donald Trump are posted around Chesterfield County and appear to be linked to a 7th District Congressional candidate.

Henrico business helps feed those who can’t afford a meal

A sign on a Henrico business has caught the eye of people in the community and warmed their hearts!

83-year-old man reaches out for help getting heart monitor to work

When Roland Pitts discovered doctors weren't getting important data from his pacemaker, he reached out for help getting Verizon to keep that line in working order.

Sections of Lake Anna see high levels of bacteria

The Virginia Department of Health is warning lake goers about harmful levels of bacteria in areas of Lake Anna.

Police call on public to help in infant’s headstone mystery

Right now there's a mystery unfolding in Blackstone involving an infant headstone and you might be able to help solve it!

Woman sues car dealer over repossession, un-refunded down payment

A Chesterfield woman says she thought the car was hers, but then several days later she got a call from "Yes Auto Sales" telling her to bring it back, or they would repossess it.

Mom frustrated over senior pictures that haven’t arrived

Kim Diehl gets emotional talking about something that has a great deal of sentimental value - her daughter's senior pictures.

Hot car deaths: New tech for parents to prevent tragedy

Child awareness groups are urging parents to check their backseats as they get out of the car following the death of a 17-month-old Henrico boy.

Family gets new fridge after calling 12 On Your Side

"As a consumer, I feel that we have gotten the short end of the stick," said Toni Burrell.

Inside look of new Virginia facility where illegal immigrants will be housed

NBC12 got an exclusive look into the Caroline Detention Facility in Bowling Green on Wednesday, where illegal immigrants will be held as they wait for administrative hearings.

  Couple calls 12 after problems with new home are not addressed

A Chesterfield couple is frustrated after moving into their new home three years ago. They are still waiting for issues to be addressed that were documented in a walkthrough after they had been there for a just year.

Social Security form sparks confusion as WWII vet doesn't qualify for benefits

The form is not obsolete, but it appears that some SSA employees just don't know about it and were unable to explain exactly who does qualify for the special benefits.

Woman buys car with unknown lien on it, calls 12 after it is repossessed

A Henrico woman calls 12 after she says she spent thousands of dollars buying a vehicle and now has nothing to show for it.  The car was repossessed through no fault of her own.

Teen bullied over ears gets plastic surgery

For 17-year-old Yasmin Ibrihim, it was a dream come true: a consultation with Richmond cosmetic surgeon Dr. Joe Niamtu was the first step in her highly improbable journey to get her ears fixed.

Navy veteran says car was towed without notice, violating lease

A Navy veteran who says he is being dismissed at every step turned to 12 On Your Side for help getting his car back.

Man with liver cancer sleeping on makeshift bed gets new mattress

Robert Whiting, Jr. has liver cancer and sleeps on a makeshift mattress. He called 12 On Your Side for help, and he got a new mattress thanks to the generosity of others.

12-year-old with brain cancer to run Anthem LemonAid stand

Maya Smith is getting an Anthem LemonAid stand ready in Henrico. She's taking a stand against childhood cancer.

Homeowner: Contractor damaged home, didn't do work properly

Janet Bourne hired a company to get rid of bats in her attic. Now she wants her money back and payment for damage to her house

Story of 'Balance Billing,' $1K trip to physician ignites social media storm

Sally Matchett went to an in-network hospital, but she says the ER doctor was in a group not covered by her insurance.

FBI: Dark web is like a 'drug dealer on the corner in the virtual world'

It's a place you've probably never been - it's where guns, drugs and illicit activity are sold in the open.

DIY Projects: When you should actually use a professional

If you're handy or looking to save money, you may decide to tackle a home project yourself! But there are certain things really best left to the professionals.

Tips to help you apply sunscreen, avoid getting burned this summer

Sunscreen and trying to apply it on wiggly kids is often a regular part of summertime here in the River City.

Viewer helps blind man dying from leukemia who had no access to running water

Boyd Martin has been struggling without running water since March, after a wind storm came through and damaged his well. He lives in a home infested with bugs and gets by with bottled water.

6 tips to save money on gas

If you want to save money on gas, how you drive could be just as important as what you drive.

Homeowner: Contracting company worked on wrong home

Anthony Bates says GL Hughes Contracting workers tore off his home's siding and damaged his roof, because they were working on the wrong house.

Charities on Facebook - what you need to know before you donate

A Facebook fundraiser collecting money for kids and families separated at the U.S.-Mexico border raised more than $12 million in one week. So how does Facebook checks out charities, and how are donations handled?

Woman suffers cracked skull when tree falls on 5 homes

Five homes were damaged, three of them condemned, after a massive tree split in half and fell along North New Avenue and North Mapleleaf Avenue in the Highland Springs area of Henrico.

Insurance company pays up after Midlothian man calls 12 On Your Side

A Midlothian man says National General Insurance refused to pay for his damaged vehicle, until 12 On Your Side got involved.

Widow discovers grave she visits is not her husband's after cemetery mix-up

"I went out there to visit him thousands of times, and it wasn't even him," said Bobbie Honeycutt.

Life insurance and why to consider it

Generally, life insurance is thought of during major life events like marriage or having children. But simply being young and healthy is a reason to consider it as well.