'A' Auto Body - Richmond, VA - NBC12.com - Richmond, VA News

'A' Auto Body is family owned and operated since 2000. Customers always come first with 'A' Auto Body, so please contact us with any questions or concerns. As a CERTIFIED collision and mechanical repair center, our goal is to give you, the customer, the highest standard of quality repairs. Visit our website at AAutobodyshop.com.

We have partnered with Napa AutoCare to give our customers a NATIONWIDE peace of mind warranty for all our repairs. We also have a lifetime refinish warranty backed by 'A' Auto Body and the paint manufacturer, MARTIN SENOUR.

Q: Does your shop offer a warranty on mechanical repairs?
A: Our mechanical repairs are guaranteed by Napa, a nationally recognized company. You can receive more information by visiting the Napa AutoCare website, www.napaautocare.com

'A' Auto Body works with all insurance companies and is a preferred shop for many companies:

Q: What is a DRP or Preferred Shop?
A: A direct repair shop (DRP) is a repair shop that has met the insurance qualifications in terms of having the most up-to-date equipment and trained personnel. As a requirement, DRP shops have to keep their certifications by continually attending classes on the latest repair methods and technology. Most major insurance companies have a list of repair shops in your area which they may refer you.

In the collision repair process there are three options for replacement parts:

*O.E.M. - Original equipment by the manufacturer
*Aftermarket – New parts produced by a company other than the original manufacturer
*Used (LKQ) – Original factory-manufactured parts taken off a similar make and model vehicle

Most insurance policies state in fine print that in the event of a need for collision repairs the policy holder agrees to the use of LKQ or certified aftermarket parts. We advise our customers to please read their policy and ask their agent if options are available.

Q: What is a deductible?
A: A deductible is an agreed upon amount that is your responsibility to pay toward any insurance claim on your vehicle. The insurance company will pay for the cost of repairs minus the agreed upon deductible. For example, if the total cost of repairs is $1,500 and you have a $500 deductible, then the insurance will pay $1,000.

Q: When do I pay my deductible?
A: You pay your deductible when the repairs are complete.

Q: I can not afford my deductible, are there any finance offers?
A: Yes! Ask us how you can get 6 months at 0% interest through Napa EasyPay.

Q: The accident was not my fault, do I have to pay a deductible?
A: No, as long as the other person's insurance company has accepted liability.

Q: Do I get a rental vehicle while mine is being repaired?
A: Rental car coverage is a separate add-on to your insurance policy which everyone should have. While the amount of rental coverage can vary, in most cases the rental allotment will cover the entire time your vehicle is being repaired.

If repairs are being covered by another person's insurance, then it is required that a rental is provided at no charge to you.

Visit us today at http://www.AAutobodyshop.com.

Visit http://www.martinsenour-autopaint.com


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