Tuesday, June 18 2013 6:40 PM EDT2013-06-18 22:40:01 GMT
Parents, take extra care while your young ones are outside this summer - U.Va doctors say a tick-borne meat allergy may now affect children. We first brought you the story about a man with a mysteriousMore >>
Parents, take extra care while your young ones are outside this summer - U.Va doctors say a tick-borne meat allergy may now affect children.More >>
Friday, June 14 2013 6:31 PM EDT2013-06-14 22:31:44 GMT
A resolution for several mentally and physically disabled people days away from being evicted. None of them are homeless tonight. We were there when they moved into a new house the next day, after ourMore >>
A resolution for several mentally and physically disabled people days away from being evicted.More >>
Tuesday, June 11 2013 7:10 PM EDT2013-06-11 23:10:49 GMT
Evictions happen every day, but few as muddled as this. Mentally and physically disabled people being evicted, and here's the catch - they say they paid their rent, but the landlord didn't get paid. AtMore >>
Evictions happen every day, but few as muddled as this. Mentally and physically disabled people being evicted, and here's the catch - they say they paid their rent, but the landlord didn't get paid.More >>
Thursday, June 6 2013 6:03 PM EDT2013-06-06 22:03:01 GMT
Frustration causing more bad feelings in New Kent County. Residents are upset over the time it's taking to settle a dispute and fix a damaged road. Route 600 at Richardson Mill Pond was closed nearlyMore >>
New Kent County residents are upset over the time it's taking to settle a dispute and fix Route 600 at Richardson Mill Pond.More >>
Tuesday, June 4 2013 7:05 PM EDT2013-06-04 23:05:19 GMT
New Kent residents are raising their voices about roads in disrepair. They say secondary roads in the county are in bad shape, unsafe and need work right now. Residents say they've complained a long timeMore >>
New Kent residents are raising their voices about roads in disrepair. They say secondary roads in the county are in bad shape, unsafe and need work right now.More >>
Thursday, May 30 2013 6:06 PM EDT2013-05-30 22:06:21 GMT
Scammers have put together a sophisticated scheme to steal from people applying for emergency cash through a company offering services for a payday loan. If you have to send money to borrow money, it'sMore >>
Scammers have put together a sophisticated scheme to steal from people applying for emergency cash through a company offering services for a payday loan. More >>
Thursday, May 23 2013 6:05 PM EDT2013-05-23 22:05:07 GMT
Repair work on Josh Wilson's wheelchair-accessible van is underway. The van was a wreck after Josh's former caregivers crashed it and stole thousands from him. Insurance repaired the van, but it wasn'tMore >>
Repair work on Josh Wilson's wheelchair-accessible van is underway. Lufteknic is doing a lot of sanding and removing and replacing parts - and they now know why Josh's van was running rough and cutting off in traffic.More >>
Tuesday, May 21 2013 7:27 PM EDT2013-05-21 23:27:01 GMT
The aftermath of disasters like the tornado in Moore, OK can bring out the best in people -stories of heroism, of help, of survival... but it can also bring out people who want to take advantage of yourMore >>
The aftermath of disasters like the tornado in Moore, OK can bring out the best in people -stories of heroism, of help, of survival... but it can also bring out people who want to take advantage of your generosity.More >>
Thursday, May 16 2013 8:16 PM EDT2013-05-17 00:16:19 GMT
A shocking story of abuse sparks an instant response - and tonight, a severely disabled man is getting the help he needs. Josh Wilson tried his luck at winning a national contest for a wheelchair-accessibleMore >>
Josh Wilson tried his luck at winning a national contest for a wheelchair-accessible van after his personal care aids betrayed him. He lost the contest - but won support from a Richmond company.More >>
Tuesday, May 14 2013 6:25 PM EDT2013-05-14 22:25:32 GMT
A rent drop box check washing scam has ripped off tenants in Mechanicsville. Just last week, we told you how thieves were snatching rent payments in Henrico County. Now Hanover Police are investigatingMore >>
A rent drop box check washing scam has ripped off tenants in Mechanicsville. Now Mill Trace Village Apartments is suing to evict tenants for non-payment after their money orders got stolen.More >>
Friday, May 10 2013 2:14 PM EDT2013-05-10 18:14:18 GMT
A chilling crime of abuse prompted a severely disabled man to contact 12 On Your Side through Facebook. Josh Wilson has cerebral palsy and is a quadriplegic, but two thieving healthcare workers maxedMore >>
Josh Wilson has cerebral palsy and is a quadriplegic, but two thieving healthcare workers maxed out his credit card and crashed his van. It's a heartbreaking story - but you can help.More >>
Thursday, May 9 2013 6:00 PM EDT2013-05-09 22:00:55 GMT
Don't fall prey to a new scam targeting computer owners! Thieves are calling and pretending to be from Microsoft tech support. It's yet another way to try and steal your personal information. If you getMore >>
Don't fall prey to a new scam targeting computer owners! Thieves are calling and pretending to be from Microsoft tech support. It's yet another way to try and steal your personal information. If you get a call claiming to be from Microsoft, or any other company, just hang up.More >>
Thursday, May 2 2013 6:20 PM EDT2013-05-02 22:20:02 GMT
Many of us text more than talk on our cell phone - and scammers are texting too. A weird text is showing up on some mobile phones in our area. I got two phishing-type messages on my personal cell andMore >>
Many of us text more than talk on our cell phone - and scammers are texting too. A weird text is showing up on some mobile phones in our area.More >>
Tuesday, April 30 2013 6:31 PM EDT2013-04-30 22:31:01 GMT
A child custody battle after a young mother's murder is settled in a story we've been following for months. Charlene Watkins feared she would also lose her grandson after her daughter was shot dead.More >>
A child custody battle after a young mother's murder is settled. Charlene Watkins feared she would also lose her grandson after her daughter was shot dead, but the father's actions may have decided the custody battle.More >>
Thursday, April 18 2013 6:19 PM EDT2013-04-18 22:19:07 GMT
There are concerns about the new tax refund debit cards, which are suppose to be convenient for taxpayers and cheaper for the Commonwealth. Turns out, a myriad of fees is making people mad. The debitMore >>
Some Virginia taxpayers who were mistakenly charged fees for using the state's new tax refund card are now getting reimbursements. 12 On Your Side has been tracking the debt card debacle for several weeks. More >>
Tuesday, April 16 2013 6:15 PM EDT2013-04-16 22:15:33 GMT
Watch out for scams claiming to help victims of the Boston Marathon bombings. Phony charities and fraudulent accounts have flooded social media. 12 On Your Side is working to help you select safe optionsMore >>
Watch out for scams claiming to help victims of the Boston Marathon bombings. Phony charities and fraudulent accounts have flooded social media.More >>
Thursday, April 11 2013 6:31 PM EDT2013-04-11 22:31:36 GMT
Virginia tax payers are looking for answers to questions about the new state tax return debit cards. Recognize this number? 888-555-1212. Maybe you've seen it in TV info-mercials. It's also on some 'Way2Go'More >>
Virginia tax payers are looking for answers to questions about the new state tax return debit cards. One question: why is a fake phone number on official papers?More >>
Tuesday, April 9 2013 6:24 PM EDT2013-04-09 22:24:58 GMT
12 On Your Side continues to look into complaints against Mark Johnson - the contractor accused of accepting people's money and not showing up to do the work. This time, Johnson did not show up in HenricoMore >>
12 On Your Side continues to look into complaints against Mark Johnson - the contractor accused of accepting people's money and not showing up to do the work. More >>
Tuesday, April 2 2013 6:41 PM EDT2013-04-02 22:41:46 GMT
Nissan promised to correct a paint problem on a Richmond woman's car after 12 On Your Side started looking into the complaint. We found prominent spots and discoloration in different places all over theMore >>
Nissan promised to correct a paint problem on a Richmond woman's car after 12 On Your Side started looking into the complaint. Looking at it now, it's easy to see why Roletha Alston loves her car.More >>
Thursday, March 28 2013 6:34 PM EDT2013-03-28 22:34:33 GMT
The family of slain Master Trooper Junius Walker speaks out, Thursday, for the first time. They contacted NBC12 with a desire to share their thoughts after the tragic death of their loved one, a braveMore >>
The family of slain Master Trooper Junius Walker speaks out, Thursday, for the first time. They contacted NBC12 with a desire to share their thoughts after the tragic death of their loved one, a brave public servant who died in the line of duty.More >>
Friday, March 22 2013 9:20 AM EDT2013-03-22 13:20:58 GMT
A telephone outage for a business is serious, so when Bookbinder's Restaurant lost phone service, and there seemed to be no resolution in sight, the general manager called 12 On Your Side for help withMore >>
A telephone outage for a business is serious. So, when Bookbinder's restaurant lost phone service and there seemed to be no resolution in sight, the General Manager called 12 On Your Side for help with Verizon.More >>
Tuesday, March 19 2013 6:04 PM EDT2013-03-19 22:04:07 GMT
A resident called 12 for help when a 15-year fight over an alley in the 800 block of Cheatwood Avenue in Northside went nowhere. There are several bad alleys near Cheatwood Avenue that could benefit fromMore >>
A resident called 12 for help when a 15-year fight over an alley in the 800 block of Cheatwood Avenue in Northside went nowhere. Morris said it takes three or four days to drain.More >>
Thursday, March 14 2013 6:51 PM EDT2013-03-14 22:51:46 GMT
If the paint on your $35,000 car lost its gloss, just when it's almost paid for, what would you do? Roletha Alston called 12. We checked out her 2008, Nissan Altima Coupe, and found prominent spots andMore >>
If the paint on your $35,000 car lost its gloss, just when it's almost paid for, what would you do? Roletha Alston's car has prominent spots and discoloration. She believes it's a factory defect.More >>
Wednesday, March 13 2013 6:28 PM EDT2013-03-13 22:28:26 GMT
A filing mistake by H&R Block is causing anger and major problems for hundreds of thousands of people. The IRS says 600,000 are affected by the error. Many of them are students, who are just now learningMore >>
A filing mistake by H&R Block is causing anger and major problems for hundreds of thousands of people. Many of them are students, who are just now learning it may take another four to six weeks before they see their money.More >>
Friday, March 8 2013 6:59 PM EST2013-03-08 23:59:04 GMT
A contractor accused of accepting down payments for work he did not perform is returning some of the money. 12 On Your Side has confirmed that Mark Howard Johnson has given back $3,000 to at least oneMore >>
12 On Your Side has confirmed that Mark Howard Johnson has given back $3,000 to at least one of his alleged victims - but that move will not take investigators off his case.More >>
Tuesday, March 5 2013 6:22 PM EST2013-03-05 23:22:59 GMT
One week after 12 On Your Side's story about neglected city property, repairs are getting done. A resident called 12 about the wall in Byrd Park Court last Tuesday, fearful the wobbly wall would fallMore >>
One week after 12 On Your Side's story about neglected city property, repairs are getting done. A resident called 12 about the wall in Byrd Park Court last Tuesday, fearful the wobbly wall would fall and hurt someone.More >>
Thursday, February 28 2013 5:54 PM EST2013-02-28 22:54:05 GMT
The list is out, and it's a big one - more than two million consumer complaints were lodged with the federal government last year. That's almost 5,500 every day. For the 13th year in a row, identity theftMore >>
The list is out, and it's a big one - more than two million consumer complaints were lodged with the federal government last year. That's almost 5,500 every day. For the 13th year in a row, identity theft tops the list.More >>
Thursday, February 28 2013 8:47 AM EST2013-02-28 13:47:26 GMT
An Henrico woman called 12 to complain about the moving company "All My Sons" based in Richmond. She has plans to sue them after she says some of her things went missing, while other things were damaged. LoisMore >>
A Henrico woman called 12 to complain about the moving company All My Sons based in Richmond.More >>
Tuesday, February 26 2013 7:00 PM EST2013-02-27 00:00:28 GMT
Fear and frustration prompt some Byrd Park residents to call 12. A wall, in Byrd Park Court, is losing brick and mortar. Residents say it's unstable and wobbly, and only a matter of time before a parkMore >>
Fear and frustration prompt some Byrd Park residents to call 12. A wall, in Byrd Park Court, is losing brick and mortar. Residents say it's unstable and wobbly, and only a matter of time before a park visitor or a child playing, gets hurt.More >>
Thursday, February 21 2013 6:35 PM EST2013-02-21 23:35:14 GMT
A former tenant of a condemned apartment building calls 12 pleading for help finding a new home for her family. You may remember the frantic scene back in January, when Grace Place Apartments was condemned. 50More >>
A former tenant of the Grace Place Apartments - condemned in January - calls 12 pleading for help finding a new home for her family.More >>
Wednesday, February 20 2013 9:33 AM EST2013-02-20 14:33:20 GMT
If you plan to fly, it's a good idea to get familiar with the fine print on your ticket, just in case your luggage is lost. A local woman called 12 for help getting reimbursed for a claim that had alreadyMore >>
If you plan to fly, it's a good idea to get familiar with the fine print on your ticket, just in case your luggage is lost.More >>
Thursday, February 14 2013 6:31 PM EST2013-02-14 23:31:19 GMT
The latest development in a move to create the world's biggest airline is now official. American Airlines and US Airways announced plans to merge. But it could be months, even years, before passengersMore >>
The latest development in a move to create the world's biggest airline is now official. American Airlines and US Airways announced plans to merge. But it could be months, even years, before passengers see any significant impact.More >>
Tuesday, February 12 2013 6:05 PM EST2013-02-12 23:05:33 GMT
Linda Mack says she got two surprises. First, when she opened her storage unit and found roaches and evidence of rats, and again, she says, when the storage facility said it's not responsible for the infestation. WhenMore >>
Linda Mack says she got two surprises. First, when she opened her storage unit and found roaches and evidence of rats, and again, she says, when the storage facility said it's not responsible for the infestation.More >>
Thursday, February 7 2013 6:12 PM EST2013-02-07 23:12:29 GMT
A homeowner, suing to get his money back from contractor Mark Johnson, met two others trying to do the same thing, at Henrico General District Court. All three left the court empty handed. Nobody canMore >>
A homeowner, suing to get his money back from contractor Mark Johnson, met two others trying to do the same thing, at Henrico General District Court. All three left the court empty handed. Nobody can find Mark Johnson.More >>
Tuesday, February 5 2013 5:47 PM EST2013-02-05 22:47:52 GMT
The flu remains wide-spread in 80 percent of the country - including Virginia. The FDA is warning about scammers pushing products that could prey upon people trying not to get sick. Those products includeMore >>
The FDA is warning about scammers pushing products that could prey upon people trying not to get sick. Those products include fake flu drugs, dietary supplements, teas and even air filters that the FDA has not approved.More >>
Friday, February 1 2013 6:44 PM EST2013-02-01 23:44:50 GMT
Not every text that shows up on your phone is legit. Some messages come with potential danger. 12 On Your Side investigates a text that appears to be from an international financial institution - butMore >>
Not every text that shows up on your phone is legit. 12 On Your Side investigates a text that appears to be from an international financial institution - but it's not.More >>
Tuesday, January 29 2013 8:24 PM EST2013-01-30 01:24:08 GMT
Public opinion is strongly against tax dollars being spent on a sex change for a Virginia prisoner. Facebook exploded last night following our 12 On Your Side report about Ophelia De'lonta. A recurringMore >>
Facebook exploded last night following our 12 On Your Side report about Ophelia De'lonta. Public opinion is strongly against tax dollars being spent on a sex change for a Virginia prisoner.More >>
Tuesday, January 15 2013 6:51 PM EST2013-01-15 23:51:04 GMT
A grieving grandmother reaches out to 12 On Your Side as she begins a bitter battle for custody of her grandson. Her 20-year-old daughter, Keonna Watkins, was murdered on Rusk Avenue in September - afterMore >>
A grieving grandmother reaches out to 12 On Your Side as she begins a bitter battle for custody of her grandson after the mother was murdered. The baby's father is incarcerated on charges unrelated to the murder, but the grandmother said he is fighting for custody, too.More >>
Thursday, January 10 2013 7:10 PM EST2013-01-11 00:10:01 GMT
Authorities say Robert Hayes killed himself after starting fires at a home in Cherrydale West subdivision and another in Dogwood Knoll. The dilapidated structures had been standing since 2008. It'sMore >>
Authorities say Robert Hayes killed himself after starting fires at a home in Cherrydale West subdivision and another in Dogwood Knoll. The dilapidated structures had been standing since 2008.More >>
Thursday, January 3 2013 6:05 PM EST2013-01-03 23:05:07 GMT
A Bumpass, Virginia man, who got a major defect in his home corrected after he called 12 On Your Side for help, has now received something else - a big check from Clayton Homes. Paul Rippeth spent aMore >>
A Bumpass, Virginia man, who got a major defect in his home corrected after he called 12 On Your Side for help, has now received something else - a big check from Clayton Homes.More >>
Thursday, December 27 2012 6:31 PM EST2012-12-27 23:31:36 GMT
The future's looking dim for some old fashioned light bulbs. Starting next year, manufacturers will no longer make the 75-watt incandescent light bulb. This comes after lawmakers phased out the 100 wattMore >>
The future's looking dim for some old fashioned light bulbs. Starting next year, manufacturers will no longer make the 75-watt incandescent light bulb.More >>
Tuesday, December 18 2012 6:49 PM EST2012-12-18 23:49:39 GMT
"Clear Choice Windows" got paid more than two month ago and a Richmond man still doesn't have his windows. But now, the company will have to answer to two different agencies. The homeowner will battleMore >>
Clear Choice Windows got paid more than two month ago and a Richmond man still doesn't have his windows. But now, the company will have to answer to two different agencies. More >>
Thursday, December 13 2012 8:26 PM EST2012-12-14 01:26:49 GMT
A little boy on a mission to bring Christmas to children in the hospital is wrapping up a successful toy drive, but there's one thing missing. Third grader Nicolas Booth collected more presents thanMore >>
A little boy on a mission to bring Christmas to children in the hospital is wrapping up a successful toy drive, but there's one thing missing - a trailer big enough to haul all the gifts.More >>
Wednesday, December 12 2012 9:34 AM EST2012-12-12 14:34:07 GMT
It was a major job that would have drained her bank account faster than the water leak causing all the problems. When Linda Smith contacted 12 On Your Side a few months ago, she had an $1,100 bill, andMore >>
When Linda Smith contacted 12 On Your Side a few months ago, she had an $1,100 bill, and no hope of affording repairs. R.J. Tilley and two other companies helped to fix the leak.More >>
Thursday, December 6 2012 6:04 PM EST2012-12-06 23:04:09 GMT
You already paid the contractor, but now you can't get him back to do the work or return your money. It's a harsh reality that prompted John Davis to call 12 On Your Side for help. John went to a companyMore >>
You already paid the contractor, but now you can't get him back to do the work or return your money. It's a harsh reality that prompted John Davis to call 12 On Your Side for help. More >>
Wednesday, December 5 2012 12:51 PM EST2012-12-05 17:51:25 GMT
A South Richmond woman called 12 to report her neighborhood supermarket for selling food past the expiration date. 12 On Your Side investigated and discovered - it's happened before. But, is it illegal? StoresMore >>
A South Richmond woman called 12 to report her neighborhood supermarket for selling food past the expiration date. 12 On Your Side investigated and discovered - it's happened before.More >>
Thursday, November 29 2012 6:10 PM EST2012-11-29 23:10:18 GMT
If you're giving or getting a gift card for the holiday, be aware of hidden fees and the tricks criminals use to steal money from the card. The Better Business Bureau also cautions shoppers to look atMore >>
If you're giving or getting a gift card for the holiday, be aware of hidden fees and the tricks criminals use to steal money from the card.More >>
Tuesday, November 20 2012 6:52 PM EST2012-11-20 23:52:40 GMT
'Two Guys and a Truck' are back in Richmond with a new perspective on the devastation New Yorkers are dealing with, weeks after Hurricane Sandy. After loading a truck full of donations, they deliveredMore >>
'Two Guys and a Truck' are back in Richmond with a new perspective on the devastation New Yorkers are dealing with, weeks after Hurricane Sandy.More >>
Thursday, November 15 2012 6:37 PM EST2012-11-15 23:37:29 GMT
Your home is an emotional investment, so when a Louisa man discovered a defect that would cost thousands to fix, he turned to 12 On Your Side after lawyers refused to take his case. I got all sides togetherMore >>
When a Louisa man discovered a defect that would cost thousands to fix, he turned to 12 On Your Side after lawyers refused to take his case. A meeting with the home builder lead to a resolution the home owner says saved him at least $15,000.More >>
Tuesday, November 13 2012 6:06 PM EST2012-11-13 23:06:46 GMT
It can happen to the best of builders and the most consumer savvy homeowners. Buyers of defective homes are out of luck, usually because by the time they find the flaw, the statute of limitations has expired. ItMore >>
It can happen to the best of builders and the most consumer savvy homeowners. Buyers of defective homes are out of luck, usually because by the time they find the flaw, the statute of limitations has expired.More >>
Thursday, November 8 2012 6:24 PM EST2012-11-08 23:24:54 GMT
Adding insult to injury, a nor'easter that moved up the east coast is blamed for more than 200,000 additional power outages in the same areas that were hit by superstorm Sandy. Six inches of snow fellMore >>
Two businesses in our area have teamed up to give people here a way to help hurricane victims hundreds of miles away.More >>
Thursday, November 1 2012 6:31 PM EDT2012-11-01 22:31:36 GMT
Temperatures in the evenings are dropping rapidly, and many are looking for ways to keep warm. For those considering a space heater, be warned - some brands are better and safer. Look for a heater withMore >>
Temperatures in the evenings are dropping rapidly, and many are looking for ways to keep warm. For those considering a space heater, be warned - some brands are better and safer.More >>
Tuesday, October 23 2012 6:41 PM EDT2012-10-23 22:41:31 GMT
Attorneys for the transgender woman say the surgery is a medical necessity brought on by a severe case of gender identification disorder. A favorable ruling Wednesday could make the Virginia inmate theMore >>
Attorneys for the transgender woman say the surgery is a medical necessity brought on by a severe case of gender identification disorder. A favorable ruling Wednesday could make the Virginia inmate the first in the nation to have the operation on taxpayers' dime.More >>
Thursday, October 18 2012 6:35 PM EDT2012-10-18 22:35:32 GMT
The G.I. bill is suppose to cover the cost of college and help with housing, but late payments have caused big problems for veterans who depend on the money for school and to live. The Department of VeteransMore >>
The G.I. bill is suppose to cover the cost of college and help with housing, but late payments have caused big problems for veterans who depend on the money for school and to live.More >>
Thursday, October 11 2012 6:27 PM EDT2012-10-11 22:27:21 GMT
If you are enrolled in a medicare advantage plan, there's a chance you won't have coverage for long. Anthem and a few other insurance carriers have discontinued certain medicare plans. 35,000 peopleMore >>
Anthem and a few other insurance carriers have discontinued certain medicare plans. People started getting letters a couple weeks ago. It affects anyone eligible for medicare or with a disability and under 65 years old.More >>
Friday, October 5 2012 8:42 AM EDT2012-10-05 12:42:44 GMT
A Chesterfield woman who switched to Verizon because it promised her a $500 gift card - now has her money. Lisa Shumate believes the only reason she got it, is because of 12 On Your Side. Lisa madeMore >>
A Chesterfield woman who switched to Verizon because it promised her a $500 gift card - now has her money. Lisa Shumate believes the only reason she got it, is because of 12 On Your Side.More >>
Wednesday, October 3 2012 1:58 PM EDT2012-10-03 17:58:29 GMT
A dispute with Comcast over adult movies gets resolved, nearly a year after it began. We want to alert you that this story may not be suitable for younger viewers, since it involves a woman's effortMore >>
80-year-old Shirley Mascaro got the first big Comcast bill last February, then another every month for eight months - XXX adult Pay-Per-View movies with titles like 'Ecstasy.'More >>
Thursday, September 27 2012 6:19 PM EDT2012-09-27 22:19:54 GMT
Plans to hire ex-offenders for prison jobs isn't sitting well with some prison employees. And while "they" are not talking on camera, a newly released convicted murderer "is". 12 On Your Side reportedMore >>
Plans to hire ex-offenders for prison jobs isn't sitting well with some prison employees. And while those employees are not talking on camera, a newly-released convicted murderer is.More >>
Tuesday, September 25 2012 6:05 PM EDT2012-09-25 22:05:44 GMT
When is it safe to look past criminal records of ex-cons and hire them to work at prisons? 12 On Your Side has confirmed Virginia D.O.C. is putting together guidelines to protect itself and others, shouldMore >>
When is it safe to look past criminal records of ex-cons and hire them to work at prisons? Virginia D.O.C. is putting together guidelines to protect itself and others, should something go awry with a former prisoner on the job.More >>
Tuesday, September 18 2012 5:02 PM EDT2012-09-18 21:02:50 GMT
Virginia State University is making changes on campus to better serves students with a disability. The announcement comes just days after our series of reports from 12 on Your Side, about accessibilityMore >>
Virginia State University is making changes on campus to better serves students with a disability. The announcement comes just days after our series of reports from 12 on Your Side, about accessibility problems for a student who uses a wheelchair.More >>
Tuesday, September 18 2012 5:00 PM EDT2012-09-18 21:00:55 GMT
12 On Your Side returns to the Virginia State University campus to see how the school matches up with A.D.A. regulations. We were the first to bring you Kionna Jones' story Thursday night. We went alongMore >>
12 On Your Side returns to the Virginia State University campus to see how the school matches up with A.D.A. regulations. More >>
Thursday, September 6 2012 6:38 PM EDT2012-09-06 22:38:40 GMT
A federal judge ordered sex change surgery for a transgender inmate in Boston. The Massachusetts inmate was born a man - but lives as a woman, in an all male prison, serving a life sentence for killingMore >>
A federal judge ordered sex change surgery for a transgender inmate in Boston. The judge's order is not binding on Virginia - but his bold ruling comes just when a similar case is playing out in Virginia's Fourth Circuit Court of Appeals. More >>
Thursday, August 30 2012 6:40 PM EDT2012-08-30 22:40:38 GMT
Rogue moving companies cheat people by holding their belongings hostage until they cough up more money. But, there's a new law to help customers who think they've been scammed by a moving company. TheMore >>
Rogue moving companies cheat people by holding their belongings hostage until they cough up more money. But, there's a new law to help customers who think they've been scammed by a moving company.More >>
Tuesday, August 28 2012 5:42 PM EDT2012-08-28 21:42:15 GMT
A Chesterfield woman said Verizon dangled a $500 gift card in front of her to get her business, and she's still waiting for the promised reward. Lisa Shumate called 12 On Your Side, believing that theMore >>
A Chesterfield woman said Verizon dangled a $500 gift card in front of her to get her business, and she's still waiting for the promised reward.More >>
Friday, August 24 2012 8:54 AM EDT2012-08-24 12:54:13 GMT
As we track the tropics and what "Isaac" could mean for us -- a reminder to look out for scammers who show up to remove fallen trees after a storm. 12 on Your Side has new information on one such complaintMore >>
Look out for scammers who show up to remove fallen trees after a storm. 12 on Your Side has new information on one such complaint in the Chamberlayne Farms neighborhood.More >>
Tuesday, August 14 2012 6:41 PM EDT2012-08-14 22:41:48 GMT
A desire for money to make things right is one reason people fall for scams - even the homeowner we told you about last week. Deborah Rogers gave her money to three men impersonating a legitimate treeMore >>
Deborah Rogers gave her money to three men impersonating a legitimate tree removal business. Worry over broken floor tiles and needed home repairs clouded Deborah's judgement.More >>
Tuesday, August 7 2012 6:06 PM EDT2012-08-07 22:06:01 GMT
Denise Butler called 12 On Your Side and is now a satisfied customer. When we first met her last month, she had just discovered that the roof she paid for nine years ago - isn't the roof she got. SheMore >>
When we first Denise Butler last month, she had just discovered that the roof she paid for nine years ago - isn't the roof she got. She contacted 12 On Your Side to reverse a damaging set of circumstances. More >>
Friday, August 3 2012 9:41 PM EDT2012-08-04 01:41:50 GMT
Door-to-door solicitors manage to scam someone after every big storm. But vulnerable homeowners, struggling to cleanup fallen trees, aren't the only victims. Some people who show up at your door areMore >>
Door-to-door solicitors manage to scam someone after every big storm. But vulnerable homeowners, struggling to cleanup fallen trees, aren't the only victims.More >>
Tuesday, July 31 2012 6:11 PM EDT2012-07-31 22:11:57 GMT
The Henrico traffic investigator assigned to watch for bad drivers making illegal turns at Brook Road and Hilliard Avenue has completed his investigation. 12 On Your Side put a camera at the intersectionMore >>
The Henrico traffic investigator assigned to watch for bad drivers making illegal turns at Brook Road and Hilliard Avenue has completed his investigation.More >>
Thursday, July 26 2012 6:40 PM EDT2012-07-26 22:40:23 GMT
Hot as it is this summer, you probably don't want to think about heating your home this winter, but if you use propane gas or have appliances that need it to work, now is the time to check your contract. TheMore >>
Hot as it is this summer, you probably don't want to think about heating your home this winter, but if you use propane gas or have appliances that need it to work, now is the time to check your contract.More >>
Tuesday, July 24 2012 5:57 PM EDT2012-07-24 21:57:33 GMT
12 On Your Side helped a woman with a roofing mix-up. She's getting a new roof this week, weather permitting. But the roofing company said roof cleaning is the solution to black-streaks and plants growingMore >>
12 On Your Side helped a woman with a roofing mix-up, but the roofing company said roof cleaning is the solution to black-streaks and plants growing on her roof, not the type of shingles.More >>
Thursday, July 19 2012 8:56 PM EDT2012-07-20 00:56:49 GMT
A woman paid $6,000 for a new roof — only to learn, nine years later, the roof on her home is not the one in the contract. Denise Butler e-mailed 12 On Your Side's Diane Walker when it became apparentMore >>
A woman paid $6,000 for a new roof — only to learn, nine years later, the roof on her home is not the one in the contract.More >>
Tuesday, July 17 2012 6:10 PM EDT2012-07-17 22:10:51 GMT
New information in our 12 On Your Side 'tall truck' investigation. We looked into an Ashland woman's complaint, that a used car dealership sold her a truck that's not street legal — with it's big wheelsMore >>
An Ashland woman's complained that a used car dealership sold her a truck that's not street legal. The truck now has a new owner, who said police pulled her over soon after she bought it.More >>
Friday, July 6 2012 11:44 PM EDT2012-07-07 03:44:42 GMT
This heat wave is taking a toll on everyone, especially those who can't get around as easily like senior citizens. These days, representatives of the group, Senior Connections, go the extra mile checkingMore >>
This heat wave is taking a toll on everyone, especially those who can't get around as easily like senior citizens.More >>
Friday, July 6 2012 7:30 PM EDT2012-07-06 23:30:18 GMT
When the power goes out and there's no generator, people with respiratory conditions and chronic health problems think about how they will take their next breath. We want to help you prepare for the nextMore >>
How do you prepare, if you have acute medical issues in the event of a power outage? Don't wait until you're in the middle of it. 12 On Your Side has important information for people with special medical needs, to help before the next storm hits. More >>
Thursday, June 28 2012 6:06 PM EDT2012-06-28 22:06:36 GMT
Bedbugs got the upper hand in two Virginia cities that are high on a new list of top-50 bedbug cities. Richmond and Petersburg are now 10th on Orkin's Top 50 Bedbug Cities list — up from 16th last year. 12More >>
Richmond and Petersburg are now 10th on Orkin's Top 50 Bedbug Cities list — up from 16th last year. 12 On Your Side talked with an expert about how it happened and how to stop the blood-sucking parasites.More >>
Thursday, June 21 2012 6:46 PM EDT2012-06-21 22:46:08 GMT
A shocking diagnosis prompted a Glen Allen woman to call 12 about a rare disease that caused her dog to go blind. Wonderful whiskers give Sammy the Schnauzer his unforgettable look — but those wired hairsMore >>
Wonderful whiskers give Sammy the Schnauzer his unforgettable look — but those wired hairs are key now that Sammy is blind. He relies more on sound, smell, taste, and touch.More >>
Tuesday, June 12 2012 6:59 PM EDT2012-06-12 22:59:03 GMT
Don't panic if you get quizzed by a police officer while you wait for the light at the intersection of Brook Road and Hilliard Avenue. An officer is out to break bad driving habits and educate drivers.More >>
Don't panic if you get quizzed by a police officer while you wait for the light at the intersection of Brook Road and Hilliard Avenue. An officer is out to break bad driving habits and educate drivers. More >>
Thursday, May 31 2012 5:38 PM EDT2012-05-31 21:38:37 GMT
A viewer asked for clarity to confusing parking issues in Shockoe Bottom. Keila wants clarity about parking lots and parking attendants, after a couple incidents in Shockoe Bottom got her questioningMore >>
A viewer asked for clarity to confusing parking issues in Shockoe Bottom after a couple incidents got her questioning how to identify a legitimate parking attendant and who sets parking prices.More >>
Tuesday, May 29 2012 6:33 PM EDT2012-05-29 22:33:46 GMT
A Richmond couple upset about tall grass and weeds at a vacant lot adjacent to their home called 12 for help. It's attracting unwanted animals and trash. 12 On Your Side checked out that complaint andMore >>
A Richmond couple upset about tall grass and weeds at a vacant lot adjacent to their home called 12 for help. It's attracting unwanted animals and trash. 12 On Your Side checked out that complaint and compiled information that may help you too. More >>
Friday, May 18 2012 6:16 PM EDT2012-05-18 22:16:30 GMT
Complaints about a well-known propane supplier, got us asking questions about the possible need to a regulate the industry. Call 12 got complaints, ranging from unauthorized fill ups to exorbitant fees.More >>
Complaints to Call 12 about a well-known propane supplier, got us asking questions about the possible need to a regulate the industry.More >>
Friday, May 18 2012 6:11 PM EDT2012-05-18 22:11:44 GMT
We compiled a complaint list, based on calls to call 12. AmeriGas requested that list and immediately started contacting the people we identified as having problems with America's largest propane distributor.More >>
12 On Your Side investigated "AmeriGas" complaints and got cash back and closure for people who called 12 for help. Diane Walker follows up on the propane company's promise to resolve those complaints. More >>
Tuesday, May 15 2012 5:57 PM EDT2012-05-15 21:57:24 GMT
Henrico has mapped out a plan to fix a drainage leak that dumps water onto a backyard on North Ivy Avenue. Work starts Thursday, one week after 12 On Your Side showed you the mushy backyard that BillMore >>
Henrico has mapped out a plan to fix a drainage leak that dumps water onto a backyard on North Ivy Avenue.More >>
Thursday, May 10 2012 6:18 PM EDT2012-05-10 22:18:05 GMT
Water has been running like a stream since December through 87-year-old Bill Rouse's backyard. He says he doesn't know why, and he can't get any answers from the county. So Bill's family called 12 to straightenMore >>
The family of a Henrico man calls 12, desperate for help, with a water problem in their dad's backyard. More >>
Friday, May 4 2012 5:24 PM EDT2012-05-04 21:24:33 GMT
(WMC-TV) – Memphis police sit perched throughout town, clocking your speed each and every day. So what do you do when you get a ticket? Experts say, if it is your first offense – pay it and move on. IfMore >>
Memphis police sit perched throughout town, clocking your speed each and every day.
If you really do not think your actions deserved a ticket or if you are worried about your record or insurance costs, experts say to fight it like a lawyer.More >>
Tuesday, May 10 2011 6:00 PM EDT2011-05-10 23:00:59 GMT
Don't fall victim to a travel scam the next time you answer your phone. They're rapidly becoming the top ranked complaint, just in time for summer.More >>
Thursday, May 5 2011 6:01 PM EDT2011-05-05 22:01:33 GMT
If your college instructor canceled classes to job hunt, you'd probably tell the dean. One student at John Tyler Community College did. Now, he's barred from campus and under investigation.More >>
Tuesday, May 3 2011 6:01 PM EDT2011-05-03 22:01:01 GMT
If you're one of the Sony network's millions of subscribers, it's time now to start being cautious about identity theft. 12 on Your Side has steps to help you guard yourself, from potential financial ruin after these security breaches.More >>
Tuesday, April 26 2011 5:44 PM EDT2011-04-26 21:44:26 GMT
This week we're paying it forward to a guy friends call a role model and mentor. The family who nominated Danny Polegreeno says he's an unsung hero, who would never seek recognition. But they're surprising him with a $300 Act of Kindness.More >>
Friday, April 22 2011 10:21 AM EDT2011-04-22 14:21:10 GMT
The property owners want to remove every trace of the makeshift homeless encampment and they will. But they say no matter what they do, or how they do it, someone will be upset. More >>
Thursday, April 21 2011 5:09 PM EDT2011-04-21 22:09:01 GMT
Dozens of people sleeping in a makeshift encampment are being evicted. The homeless camp is in a thicket of woods in Henrico, off Chamberlayne, near Azalea Avenue. 12 on Your Side looked into a homeowner's complaint, which lead to an amazing discovery.More >>
Friday, April 15 2011 6:00 PM EDT2011-04-15 22:00:39 GMT
A Richmond businessman may go to prison for 15 years when he's sentenced for his role in an investment scheme that caused millions in losses. You may remember Julius Everett 'Bud' Johnson. Johnson bought the bankrupt 'Norvell Awning Company'.More >>
Tuesday, April 5 2011 6:00 PM EDT2011-04-05 22:00:50 GMT
New information tonight from 12 On Your Side that may put markers on graves for grieving families. They were customers of "Hess-Trigard", a Petersburg company that closed up without delivering tombstones that were ordered. But 12 On Your Side found the monument maker that "Hess-Trigard" hired but never paid.More >>
Tuesday, March 29 2011 6:01 PM EDT2011-03-29 22:01:06 GMT
It's best to bag up unwanted medicines and let police dispose of them. It's called prescription drug take back. The problem is the event only happens twice a year. So where do you take unused pills and expired medicines those other days?More >>
Thursday, March 24 2011 6:06 PM EDT2011-03-24 22:06:02 GMT
What happens, when two people claim the same dependent? A Henrico woman is finding out after she filed her taxes and learned her deceased baby is already claimed on somebody else's tax returns.More >>
Thursday, March 17 2011 6:00 PM EDT2011-03-17 22:00:32 GMT
A Chesterfield woman fell for a secret shopper scam and owed her credit union thousands, but tonight, she has all her money back: nearly $5,000!More >>
Tuesday, March 15 2011 8:18 PM EDT2011-03-16 00:18:10 GMT
Can you be fired for refusing an assignment because you believe it's too dangerous? You may think your job is protected but most people work at the will of their employer.More >>
Thursday, March 3 2011 8:04 PM EST2011-03-04 01:04:51 GMT
What's up with Jackson Hewitt and Teal Tax Services? A few unhappy customers want to know. They claim they were mislead into believing Jackson Hewitt was preparing their taxes, when in fact, it's a different company.More >>
Tuesday, March 1 2011 6:10 PM EST2011-03-01 23:10:41 GMT
A viewer is on the hook for thousands of dollars after unknowingly cashing a counterfeit check. She thinks the credit union should share liability and called 12 on Your Side for help.More >>
Thursday, February 24 2011 6:01 PM EST2011-02-24 23:01:18 GMT
Good news tonight for the 99-year-old Petersburg woman who was denied a Virginia Identification Card because she doesn't have a birth certificate. Carrie Harden now has her ID card. 12 on Your Side looked into her complaint against the D.M.V.More >>
Wednesday, February 23 2011 9:32 AM EST2011-02-23 14:32:26 GMT
A Richmond law office is deflecting complaints of light pollution tonight after a couple residents called 12 on Your Side for help speeding up the process.More >>
Wednesday, February 16 2011 9:16 AM EST2011-02-16 14:16:00 GMT
Two Petersburg businesses are offering to help grieving families who called 12 after they paid "Hess-Trigard" for headstones that never made it to the graves.More >>
Thursday, February 10 2011 6:14 PM EST2011-02-10 23:14:20 GMT
A tombstone business was paid but has yet to deliver headstones to some unmarked graves. Grieving families called 12 on Your Side for help getting a marker or their money.More >>
Thursday, February 3 2011 8:11 PM EST2011-02-04 01:11:58 GMT
There's an event, bigger than the Super Bowl, in Texas this weekend: the Prices meet the Kluberts. Nile Price will meet the donor who gave her bone marrow, to cure him of a painful blood disease.More >>
Tuesday, January 25 2011 6:15 PM EST2011-01-25 23:15:16 GMT
14-year-old Nile Price is going to Texas! For the first time he will meet, in person, the woman who donated her bone marrow to cure him of sickle cell anemia. Of course, all members of both families want to meet. We're closer to making that happen, but not quite there.More >>
Thursday, January 13 2011 6:01 PM EST2011-01-13 23:01:13 GMT
A warning tonight from 12 on Your Side about people coming to your door with what sounds like a great deal. Odds are you'll regret doing business with them.More >>
Tuesday, January 4 2011 7:27 PM EST2011-01-05 00:27:52 GMT
When Richard Carson discovered termites had damaged his home, despite a long-standing, termite protection contract with Terminix, he called 12 for help. The homeowner signed on with Terminix 30 years ago and has been paying $65 every year. You can imagine how he felt, when Terminix told him repairs aren't covered.More >>
Thursday, December 30 2010 6:00 PM EST2010-12-30 23:00:23 GMT
People are already waiting in line to exchange or return holiday gifts they can't use or don't like. If you do, know that some stores charge a fee for processing those returned items...some of which the retailer can no longer sell as new.More >>
Tuesday, December 28 2010 6:58 PM EST2010-12-28 23:58:08 GMT
Three days before Christmas, Betty James had nothing for her grand children, no gifts, not even a Christmas tree. One phone call to 12 on Your Side and now Betty says she's the happiest grandmother in the world.More >>
Thursday, December 23 2010 6:00 PM EST2010-12-23 23:00:25 GMT
The holiday was looking bleak for a disabled grandmother who couldn't provide Christmas for two grandsons. Two families and a big business stepped up to help them.More >>
Tuesday, December 14 2010 6:15 PM EST2010-12-14 23:15:30 GMT
There are many charities helping to low income families, but the closer we get to Christmas, the less help those organizations have. Some of those families then call 12 for Christmas help.More >>
Tuesday, September 18 2012 4:59 PM EDT2012-09-18 20:59:26 GMT
RICHMOND, VA (WWBT) – If you can't get to class in your wheelchair, how attainable is a college degree? A 19-year-old called 12 On Your Side for help. You met Kionna Jones when she was 13. A man shotMore >>
If you can't get to class in your wheelchair, how attainable is a college degree? A 19-year-old called 12 On Your Side for help.More >>
Thursday, April 19 2012 6:15 PM EDT2012-04-19 22:15:15 GMT
Ever considered working as a "secret shopper," but you can't tell legitimate job offers from scams? There are warning signs that people, desperate for money, tend to overlook.More >>
Tuesday, April 17 2012 6:56 PM EDT2012-04-17 22:56:09 GMT
The agency that set out to protect consumers may abandon a rule that limits big, upfront fees on credit cards. The Consumer Financial Protection Bureau would allow credit card companies to once again charge you high fees that had been capped.More >>
Tuesday, April 10 2012 6:00 PM EDT2012-04-10 22:00:41 GMT
A Chesterfield teen with a rare, life threatening, disfiguring disease is no longer hiding in silence. The 14-year-old believes his life's purpose is to let others know, you are not alone, no matter what you're going through. More >>
Thursday, April 5 2012 6:14 PM EDT2012-04-05 22:14:31 GMT
Can a used car dealership keep your deposit, if you find a better deal on a nicer ride, someplace else? The answer is more complex than you think.More >>
Thursday, March 29 2012 7:40 PM EDT2012-03-29 23:40:28 GMT
Members of the jury that convicted Dennis Edward Merchant, Jr. of murder say 'race' never entered their minds, and they are 'very comfortable with the verdict' that put the 'then' 19-year-old in prison for 20 years. More >>
Wednesday, March 21 2012 8:13 AM EDT2012-03-21 12:13:27 GMT
A Richmond homeowner finally has peace of mind about cracks in the walls of her two-year old home. We got some work done, and answers to questions that were troubling her.More >>
Friday, March 16 2012 6:01 PM EDT2012-03-16 22:01:04 GMT
The builder's responsibility doesn't end when you get the keys to your new home. But at what point, do defects in the new house, become the homeowner's responsibility?More >>
Tuesday, March 13 2012 6:18 PM EDT2012-03-13 22:18:52 GMT
The 17-year-old, who believes he was kicked out of school for being gay and wearing high heels is no longer attending Charles City High. The high school junior is actually behind bars now.More >>
Thursday, March 8 2012 6:11 PM EST2012-03-08 23:11:32 GMT
A 12 on Your Side update on the bride-to-be who lost thousands of dollars she put down for her dream wedding after the State Fair of Virginia called it quits. Since we first brought you Kathryn Ball's story last night, we've received an overwhelming number of calls from different venues offering to help this devastated bride-to-be.More >>
Friday, March 2 2012 6:10 PM EST2012-03-02 23:10:54 GMT
Strong opinions posted on facebook after our 12 on Your Side report about a 17-year-old student who believes the principal kicked him out of school for being gay and wearing high heels.More >>
Thursday, March 1 2012 6:40 PM EST2012-03-01 23:40:52 GMT
A 17-year-old Charles City County student says he was kicked out of school for being gay and wearing high heels. The principal isn't talking but the superintendent is investigating.More >>
Tuesday, February 28 2012 7:54 PM EST2012-02-29 00:54:52 GMT
A warning tonight about pre-paid debit card offers. Multiple mailings from several different companies are showing up in some people's mailboxes.More >>
Thursday, February 23 2012 6:01 PM EST2012-02-23 23:01:14 GMT
A key player in a Washington, D.C. photo ticket mix up has been found. You remember 12 On Your Side's investigation about a Richmond couple who keep getting speeding tickets in the mail for a car they do not own. Partly, because the Virginia D.M.V. issued almost identical license plates to two different cars.More >>
Tuesday, February 21 2012 5:59 PM EST2012-02-21 22:59:54 GMT
Life was good until the bedbugs began biting and the landlord levied a fee for killing them. The tenant contested, but says she could be homeless for taking a stand.More >>
Thursday, February 16 2012 6:01 PM EST2012-02-16 23:01:03 GMT
For the second time since January, a customer says they got a counterfeit bill from Sun Trust Bank. Sun Trust hasn't confirmed whether the fake bill came from one of its branches but, the bank did take action.More >>
Friday, February 10 2012 6:12 PM EST2012-02-10 23:12:15 GMT
Before you turn over your W-2s, your 10-99, your whole tax life...make sure your preparer will do the right thing when it comes to filing your taxes. 12 On Your Side has tips to keep you and your information safe.More >>
Tuesday, January 31 2012 5:57 PM EST2012-01-31 22:57:32 GMT
12 On Your Side goes inside a non-profit in downtown Richmond -- under fire for building code violations that could shut it down. The organization helps people out of impossible situations and now, it needs help. More >>
Tuesday, January 24 2012 6:35 PM EST2012-01-24 23:35:39 GMT
The Richmond couple got burned one time, too many by traffic enforcement cameras in D.C. So they called 12 on Your Side for help convincing police in Washington that the speeding car caught on camera -- doesn't belong to them. More >>
Thursday, January 19 2012 6:52 PM EST2012-01-19 23:52:55 GMT
12 On Your Side helped a senior citizen get $100 back from Suntrust 2days ago. Maybe you saw her story. Mary Johnson called 12 after, she says, the teller passed her a phony one hundred dollar bill. We didn't know for sure if she was told by the bank that the counterfeit bill would be replaced with a real one, but Mary Johnson knows now - and she's very happy.More >>
Tuesday, January 17 2012 6:04 PM EST2012-01-17 23:04:27 GMT
12 on Your Side looked into an unsettling complaint about counterfeit cash at a bank. A senior citizen says Sun Trust Bank passed phony money to her and now, she's stuck with a loss, she can't afford.More >>
Monday, January 16 2012 5:15 PM EST2012-01-16 22:15:48 GMT
Some state legislators are proposing bills to have the state set up a health insurance exchange. The Obama Healthcare Reform Law calls for an "exchange," --or marketplace to help you compare and choose health insurance plans. But opponents say ... Lets wait until the Supreme Court rules on challenges to the law.More >>
Tuesday, January 10 2012 6:01 PM EST2012-01-10 23:01:00 GMT
Have you ever heard of an "honest" thief? If there is such a person, he got about $50,000 using somebody else's information. But, the twist here -- the perpetrator is making payments.More >>
Thursday, January 5 2012 6:15 PM EST2012-01-05 23:15:36 GMT
For Wyndee Sutton, it's a new year in the best way. We first met her about six months ago, when she'd lost her job and had to beg for money to keep her home and feed her dog. Today, we're happy to report that Sutton is working again and says 12 On Your Side got her the job.More >>
Wednesday, January 4 2012 6:41 PM EST2012-01-04 23:41:32 GMT
Does Christmas end after December 25th? It doesn't for a Chesterfield mother who's been getting "cash" in the mail for five years. She has no idea who's sending it. But called 12 for help -- with a proper way to thank the anonymous giver.More >>
Tuesday, December 27 2011 6:00 PM EST2011-12-27 23:00:52 GMT
The holidays are about spreading joy and happiness. We've seen many examples of ordinary people doing, extra-ordinary things to help someone else.More >>
Tuesday, December 20 2011 6:28 PM EST2011-12-20 23:28:05 GMT
A deal on a great house with a bad heating system is a headache, if you get stuck with expensive repairs. One woman believes government rules designed to protect home buyers, failed her. She turned to 12 On Your Side.More >>
Thursday, December 15 2011 5:51 PM EST2011-12-15 22:51:13 GMT
Another reason tonight to do your research before you give a business your banking information. Certain signs could mean your vacation package, isn't what you think.More >>
Tuesday, December 13 2011 1:52 PM EST2011-12-13 18:52:40 GMT
An elderly couple called about a handicap ramp. They qualified based on their income and because of the difficulty they were having getting in and out of their home.More >>
Wednesday, December 7 2011 6:36 PM EST2011-12-07 23:36:26 GMT
It's a frightening email that viewers in our area are receiving in their inbox. The sender claims they've been hired by someone you know to kill you!More >>
Thursday, December 1 2011 6:10 PM EST2011-12-01 23:10:49 GMT
If you bought a car under the old "Victory For Life" promotion, 12 on Your Side has new information about the cancelled lifetime service warranty that upset quite a few car buyers.More >>
Tuesday, November 22 2011 6:18 PM EST2011-11-22 23:18:47 GMT
Inspectors 'dropped- in', unannounced at a South Richmond restaurant and market after 12 on Your Side investigated a dog bite complaint at the eating establishment. The business broke the law and was officially cited after our news report. More >>
Thursday, November 17 2011 6:03 PM EST2011-11-17 23:03:54 GMT
Dogs are not welcome in eating establishments or where food is stored. But, a south Richmond restaurant and market had three. One of the animals bit a little girl. Her father called 12. More >>
Tuesday, November 15 2011 6:18 PM EST2011-11-15 23:18:15 GMT
Two businesses joined forces and announced a toy drive for children in crisis at Christmas. 12 On Your Side checks on the drive's progress since the urgent appeal was made last month.More >>
Friday, November 11 2011 6:44 PM EST2011-11-11 23:44:31 GMT
Thieves determined to get cash from stolen copper, stripped the downspouts from a Chesterfield home, and they did it while driving a company truck with the homeowner inside the house.More >>
Tuesday, November 8 2011 6:26 PM EST2011-11-08 23:26:38 GMT
The Virginia Department of Corrections contracts with just one telephone service to operate the secure Offender Telephone system. That one company was causing big problems.More >>
Monday, November 7 2011 7:52 PM EST2011-11-08 00:52:09 GMT
The retired couple who had everything they owned, boxed up in a moving truck that was stolen ---- got their first look today at the recovered items. We caught up with them after their drive up from Florida.More >>
Friday, October 14 2011 6:19 PM EDT2011-10-14 22:19:29 GMT
A powerful story of survival, tonight, involving two victims of domestic violence - a mother and daughter who survived a horrible act of violence that, by all accounts, should have left them dead. More >>
Tuesday, October 4 2011 6:40 PM EDT2011-10-04 22:40:11 GMT
You're backing out of a parking space and somebody driving the wrong way hits your car. Whose fault is it? 12 On Your Side looked into one woman's complaint, and found information that may help you.More >>
Thursday, September 29 2011 6:19 PM EDT2011-09-29 22:19:49 GMT
A Richmond woman got new windows, but the installer broke her alarm system. When she couldn't get the mistakes corrected, she called 12 for help.More >>
Tuesday, September 27 2011 6:00 PM EDT2011-09-27 22:00:38 GMT
We first told you about a roach infestation at Parkway Gardens apartments in Chesterfield last week. 12 On Your Side checked up on the property manager to see if he hired a professional exterminator, as he said he would.More >>
Thursday, September 22 2011 6:00 PM EDT2011-09-22 22:00:51 GMT
When shopping for a car online, lookout for imitation websites. So many people are getting scammed that "Kelley Blue Book" and the FBI have issued warningsMore >>
Thursday, September 15 2011 6:04 PM EDT2011-09-15 22:04:33 GMT
12 On Your Side heard from unhappy customers with nowhere to turn after losing money to U.S.A. Baby of Richmond when their business went belly up.More >>
Tuesday, September 6 2011 6:28 PM EDT2011-09-06 22:28:33 GMT
What would you do if you paid $8,000 for a pond, but got a mud hole instead? These homeowners called 12 On Your Side. Now, they and the contractor are arguing blame.More >>
Thursday, September 1 2011 6:51 PM EDT2011-09-01 22:51:33 GMT
More strong reaction to Wednesday's shocking court ruling that dismissed 50 criminal charges against former tombstone dealer, Ronald Hess. Hess was accused of grand larceny and obtaining money by false pretenses.More >>
Wednesday, August 31 2011 7:53 PM EDT2011-08-31 23:53:19 GMT
A shocking development today in Petersburg Criminal Court - the former tombstone dealer, who took money for grave monuments he never delivered, left the courthouse a free man. 12 On Your Side began its investigation of Ron Hess roughly a year ago. More >>
Tuesday, August 30 2011 8:07 PM EDT2011-08-31 00:07:09 GMT
Look out for shameless hit and run scammers, as they're called, following this hurricane. Crooks are already swarming for innocent victims. 12 On Your Side has a special 'fight back' report, so you don't get taken by thieves running hurricane cleanup scams.More >>
Thursday, August 25 2011 6:00 PM EDT2011-08-25 22:00:59 GMT
Some airlines are beginning to cancel flights as Hurricane Irene bears down, and Amtrak has canceled its trains south of Washington, D.C. beginning Friday, all the way through Sunday. If you have travel or vacation plans -- is it too late to do anything about it?More >>
Thursday, August 18 2011 6:01 PM EDT2011-08-18 22:01:04 GMT
If you get unemployment benefits, and make yourself 'unavailable' to work 7-days or more, your checks will stop. Craig Butterworth says he found out by surprise. He called the V.E.C. and then he called 12 for help, with faster results.More >>
Tuesday, August 16 2011 6:12 PM EDT2011-08-16 22:12:12 GMT
Life was good until the tenant says she stood up and challenged the landlord about a bedbug problem. The woman believes what the landlord did after that is unfair. But, is it illegal?More >>
Thursday, August 11 2011 6:01 PM EDT2011-08-11 22:01:04 GMT
What happens to a 'lifetime' warranty, when the auto dealer is bought out? Customers who purchased cars under the 'Victory for Life' campaign are now finding out, 'life' has no guarantees.More >>
Call 12 is a long-standing community resource unique to NBC12. Viewers recognize the power of our investigations and consumer pieces, but not everyone understands how a call becomes a story.More >>
Wednesday, July 27 2011 6:01 PM EDT2011-07-27 22:01:06 GMT
A local non-profit is working hard to improve the outlook of its clients but say a problem next door is hampering their efforts. They called 12 on Your Side, after they couldn't get favorable results from the city.More >>
Friday, July 22 2011 8:51 AM EDT2011-07-22 12:51:45 GMT
What would you do if your landlord rented a house that was literally falling apart? Now, there's something new for people who don't know where to turn.More >>
Tuesday, July 19 2011 6:01 PM EDT2011-07-19 22:01:18 GMT
It's prison time for a Richmond businessman sentenced today for his role in an investment scheme that caused millions in losses. 12 On Your Side is following the case of: Julius Everett "Bud" Johnson.More >>
Thursday, July 14 2011 6:04 PM EDT2011-07-14 22:04:16 GMT
How did a treatment center for the mentally ill get bedbugs? A van driver's account led 12 on Your Side to an assisted living facility in South Richmond.More >>
Thursday, July 7 2011 6:01 PM EDT2011-07-07 22:01:05 GMT
Another healthcare worker is blaming their employer for bedbugs invading their home. This time, a social worker says she was fired for telling co-workers. 12 On Your Side has her story, and why her employer says she was terminated.More >>
Tuesday, June 14 2011 6:10 PM EDT2011-06-14 22:10:43 GMT
A 12 on Your Side update tonight on our story about one woman's efforts to change Virginia's Workers' Comp Laws. She's angry there's no protection for home healthcare workers who pick up bed bugs on the job.More >>
Thursday, June 9 2011 6:05 PM EDT2011-06-09 22:05:50 GMT
A Virginia nurse is taking names and calling on lawmakers to expand workers' compensation to include bed bug damages. Since our last report, she's launched a petition signing rally.More >>
Tuesday, June 7 2011 6:00 PM EDT2011-06-07 22:00:20 GMT
12 on Your Side got straight answers for dialysis patients fearing the worst, after learning financial help they've come to depend on is ending.More >>
Thursday, June 2 2011 6:01 PM EDT2011-06-02 22:01:00 GMT
A warning tonight from 12 on Your Side -- someone is making false calls to seniors pretending to be from a government agency, but what they're really trying to do is steal their money.More >>
Thursday, May 26 2011 6:00 PM EDT2011-05-26 22:00:58 GMT
Health care workers plan to petition the governor to urge the legislature to take action. 12 on Your Side first brought us the story earlier this week.More >>
Tuesday, May 24 2011 7:15 PM EDT2011-05-24 23:15:58 GMT
Bed bugs don't discriminate but, Virginia's Workers' Compensation Law apparently does. One nurse is raising new questions about bed bug infestation and exposure on the job for health care workers.More >>
Thursday, May 19 2011 8:39 PM EDT2011-05-20 00:39:34 GMT
A dialysis patient is in limbo tonight and fearing the worst after learning financial help he's come to depend on has ended. He may have to pay the $1,000 a month insurance premiums himself. The impact is far reaching.More >>
Tuesday, May 17 2011 7:02 PM EDT2011-05-17 23:02:53 GMT
We know how much the Department of Corrections is paying a couple of area motels to house newly released sex offenders who are homeless. 12 on Your Side has received the state documentation we requested some time ago.More >>
Monday, May 16 2011 6:20 PM EDT2011-05-16 22:20:06 GMT
Who's responsible for bed bug treatment and can you make the landlord pay for the cost of replacing furniture, thrown away because of bed bugs? We got an opinion from one of Richmond's chief judges.More >>
Thursday, May 12 2011 6:01 PM EDT2011-05-12 23:01:06 GMT
The former operator of Hess-Ttrigard, Incorporated is indicted on 52 felony counts. More than a dozen grieving families called 12 on Your Side after they paid for monuments...some priced as high as $3,000. The markers were never installed on their loved one's grave.More >>
We're on your side each week. Investigating your calls, getting you results. 12 On Your Side Tuesdays & Thursdays. [email: onyourside@nbc12.com]More >>
We're on your side each week. Investigating your calls, getting you results. 12 On Your Side Tuesdays & Thursdays. [email: onyourside@nbc12.com] More >>
We're on your side each week. Investigating your calls, getting you results. 12 On Your Side Tuesdays & Thursdays.
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