Tuesday, May 15 2012 5:57 PM EDT2012-05-15 21:57:24 GMT
Henrico has mapped out a plan to fix a drainage leak that dumps water onto a backyard on North Ivy Avenue. Work starts Thursday, one week after 12 On Your Side showed you the mushy backyard that BillMore >>
Henrico has mapped out a plan to fix a drainage leak that dumps water onto a backyard on North Ivy Avenue.More >>
Thursday, May 10 2012 6:18 PM EDT2012-05-10 22:18:05 GMT
Water has been running like a stream since December through 87-year-old Bill Rouse's backyard. He says he doesn't know why, and he can't get any answers from the county. So Bill's family called 12 to straightenMore >>
The family of a Henrico man calls 12, desperate for help, with a water problem in their dad's backyard. More >>
Friday, May 4 2012 5:24 PM EDT2012-05-04 21:24:33 GMT
(WMC-TV) – Memphis police sit perched throughout town, clocking your speed each and every day. So what do you do when you get a ticket? Experts say, if it is your first offense – pay it and move on. IfMore >>
Memphis police sit perched throughout town, clocking your speed each and every day.
If you really do not think your actions deserved a ticket or if you are worried about your record or insurance costs, experts say to fight it like a lawyer.More >>
Thursday, May 3 2012 6:10 PM EDT2012-05-03 22:10:03 GMT
Virginia State University is making changes on campus to better serves students with a disability. The announcement comes just days after our series of reports from 12 on Your Side, about accessibilityMore >>
Virginia State University is making changes on campus to better serves students with a disability. The announcement comes just days after our series of reports from 12 on Your Side, about accessibility problems for a student who uses a wheelchair.More >>
Friday, April 27 2012 7:54 PM EDT2012-04-27 23:54:53 GMT
12 On Your Side returns to the Virginia State University campus to see how the school matches up with A.D.A. regulations. We were the first to bring you Kionna Jones' story Thursday night. We went alongMore >>
12 On Your Side returns to the Virginia State University campus to see how the school matches up with A.D.A. regulations. More >>
Friday, April 27 2012 6:05 PM EDT2012-04-27 22:05:00 GMT
RICHMOND, VA (WWBT) – If you can't get to class in your wheelchair, how attainable is a college degree? A 19-year-old called 12 On Your Side for help. You met Kionna Jones when she was 13. A man shotMore >>
If you can't get to class in your wheelchair, how attainable is a college degree? A 19-year-old called 12 On Your Side for help.More >>
Thursday, April 19 2012 6:15 PM EDT2012-04-19 22:15:15 GMT
Ever considered working as a "secret shopper," but you can't tell legitimate job offers from scams? There are warning signs that people, desperate for money, tend to overlook.More >>
Tuesday, April 17 2012 6:56 PM EDT2012-04-17 22:56:09 GMT
The agency that set out to protect consumers may abandon a rule that limits big, upfront fees on credit cards. The Consumer Financial Protection Bureau would allow credit card companies to once again charge you high fees that had been capped.More >>
Tuesday, April 10 2012 6:00 PM EDT2012-04-10 22:00:41 GMT
A Chesterfield teen with a rare, life threatening, disfiguring disease is no longer hiding in silence. The 14-year-old believes his life's purpose is to let others know, you are not alone, no matter what you're going through. More >>
Thursday, April 5 2012 6:14 PM EDT2012-04-05 22:14:31 GMT
Can a used car dealership keep your deposit, if you find a better deal on a nicer ride, someplace else? The answer is more complex than you think.More >>
Thursday, March 29 2012 7:40 PM EDT2012-03-29 23:40:28 GMT
Members of the jury that convicted Dennis Edward Merchant, Jr. of murder say 'race' never entered their minds, and they are 'very comfortable with the verdict' that put the 'then' 19-year-old in prison for 20 years. More >>
Wednesday, March 21 2012 8:13 AM EDT2012-03-21 12:13:27 GMT
A Richmond homeowner finally has peace of mind about cracks in the walls of her two-year old home. We got some work done, and answers to questions that were troubling her.More >>
Friday, March 16 2012 6:01 PM EDT2012-03-16 22:01:04 GMT
The builder's responsibility doesn't end when you get the keys to your new home. But at what point, do defects in the new house, become the homeowner's responsibility?More >>
Tuesday, March 13 2012 6:18 PM EDT2012-03-13 22:18:52 GMT
The 17-year-old, who believes he was kicked out of school for being gay and wearing high heels is no longer attending Charles City High. The high school junior is actually behind bars now.More >>
Thursday, March 8 2012 6:11 PM EST2012-03-08 23:11:32 GMT
A 12 on Your Side update on the bride-to-be who lost thousands of dollars she put down for her dream wedding after the State Fair of Virginia called it quits. Since we first brought you Kathryn Ball's story last night, we've received an overwhelming number of calls from different venues offering to help this devastated bride-to-be.More >>
Friday, March 2 2012 6:10 PM EST2012-03-02 23:10:54 GMT
Strong opinions posted on facebook after our 12 on Your Side report about a 17-year-old student who believes the principal kicked him out of school for being gay and wearing high heels.More >>
Thursday, March 1 2012 6:40 PM EST2012-03-01 23:40:52 GMT
A 17-year-old Charles City County student says he was kicked out of school for being gay and wearing high heels. The principal isn't talking but the superintendent is investigating.More >>
Tuesday, February 28 2012 7:54 PM EST2012-02-29 00:54:52 GMT
A warning tonight about pre-paid debit card offers. Multiple mailings from several different companies are showing up in some people's mailboxes.More >>
Thursday, February 23 2012 6:01 PM EST2012-02-23 23:01:14 GMT
A key player in a Washington, D.C. photo ticket mix up has been found. You remember 12 On Your Side's investigation about a Richmond couple who keep getting speeding tickets in the mail for a car they do not own. Partly, because the Virginia D.M.V. issued almost identical license plates to two different cars.More >>
Tuesday, February 21 2012 5:59 PM EST2012-02-21 22:59:54 GMT
Life was good until the bedbugs began biting and the landlord levied a fee for killing them. The tenant contested, but says she could be homeless for taking a stand.More >>
Thursday, February 16 2012 6:01 PM EST2012-02-16 23:01:03 GMT
For the second time since January, a customer says they got a counterfeit bill from Sun Trust Bank. Sun Trust hasn't confirmed whether the fake bill came from one of its branches but, the bank did take action.More >>
Friday, February 10 2012 6:12 PM EST2012-02-10 23:12:15 GMT
Before you turn over your W-2s, your 10-99, your whole tax life...make sure your preparer will do the right thing when it comes to filing your taxes. 12 On Your Side has tips to keep you and your information safe.More >>
Tuesday, January 31 2012 5:57 PM EST2012-01-31 22:57:32 GMT
12 On Your Side goes inside a non-profit in downtown Richmond -- under fire for building code violations that could shut it down. The organization helps people out of impossible situations and now, it needs help. More >>
Tuesday, January 24 2012 6:35 PM EST2012-01-24 23:35:39 GMT
The Richmond couple got burned one time, too many by traffic enforcement cameras in D.C. So they called 12 on Your Side for help convincing police in Washington that the speeding car caught on camera -- doesn't belong to them. More >>
Thursday, January 19 2012 6:52 PM EST2012-01-19 23:52:55 GMT
12 On Your Side helped a senior citizen get $100 back from Suntrust 2days ago. Maybe you saw her story. Mary Johnson called 12 after, she says, the teller passed her a phony one hundred dollar bill. We didn't know for sure if she was told by the bank that the counterfeit bill would be replaced with a real one, but Mary Johnson knows now - and she's very happy.More >>
Tuesday, January 17 2012 6:04 PM EST2012-01-17 23:04:27 GMT
12 on Your Side looked into an unsettling complaint about counterfeit cash at a bank. A senior citizen says Sun Trust Bank passed phony money to her and now, she's stuck with a loss, she can't afford.More >>
Monday, January 16 2012 5:15 PM EST2012-01-16 22:15:48 GMT
Some state legislators are proposing bills to have the state set up a health insurance exchange. The Obama Healthcare Reform Law calls for an "exchange," --or marketplace to help you compare and choose health insurance plans. But opponents say ... Lets wait until the Supreme Court rules on challenges to the law.More >>
Tuesday, January 10 2012 6:01 PM EST2012-01-10 23:01:00 GMT
Have you ever heard of an "honest" thief? If there is such a person, he got about $50,000 using somebody else's information. But, the twist here -- the perpetrator is making payments.More >>
Thursday, January 5 2012 6:15 PM EST2012-01-05 23:15:36 GMT
For Wyndee Sutton, it's a new year in the best way. We first met her about six months ago, when she'd lost her job and had to beg for money to keep her home and feed her dog. Today, we're happy to report that Sutton is working again and says 12 On Your Side got her the job.More >>
Wednesday, January 4 2012 6:41 PM EST2012-01-04 23:41:32 GMT
Does Christmas end after December 25th? It doesn't for a Chesterfield mother who's been getting "cash" in the mail for five years. She has no idea who's sending it. But called 12 for help -- with a proper way to thank the anonymous giver.More >>
Tuesday, December 27 2011 6:00 PM EST2011-12-27 23:00:52 GMT
The holidays are about spreading joy and happiness. We've seen many examples of ordinary people doing, extra-ordinary things to help someone else.More >>
Tuesday, December 20 2011 6:28 PM EST2011-12-20 23:28:05 GMT
A deal on a great house with a bad heating system is a headache, if you get stuck with expensive repairs. One woman believes government rules designed to protect home buyers, failed her. She turned to 12 On Your Side.More >>
Thursday, December 15 2011 5:51 PM EST2011-12-15 22:51:13 GMT
Another reason tonight to do your research before you give a business your banking information. Certain signs could mean your vacation package, isn't what you think.More >>
Tuesday, December 13 2011 1:52 PM EST2011-12-13 18:52:40 GMT
An elderly couple called about a handicap ramp. They qualified based on their income and because of the difficulty they were having getting in and out of their home.More >>
Wednesday, December 7 2011 6:36 PM EST2011-12-07 23:36:26 GMT
It's a frightening email that viewers in our area are receiving in their inbox. The sender claims they've been hired by someone you know to kill you!More >>
Thursday, December 1 2011 6:10 PM EST2011-12-01 23:10:49 GMT
If you bought a car under the old "Victory For Life" promotion, 12 on Your Side has new information about the cancelled lifetime service warranty that upset quite a few car buyers.More >>
Tuesday, November 22 2011 6:18 PM EST2011-11-22 23:18:47 GMT
Inspectors 'dropped- in', unannounced at a South Richmond restaurant and market after 12 on Your Side investigated a dog bite complaint at the eating establishment. The business broke the law and was officially cited after our news report. More >>
Thursday, November 17 2011 6:03 PM EST2011-11-17 23:03:54 GMT
Dogs are not welcome in eating establishments or where food is stored. But, a south Richmond restaurant and market had three. One of the animals bit a little girl. Her father called 12. More >>
Tuesday, November 15 2011 6:18 PM EST2011-11-15 23:18:15 GMT
Two businesses joined forces and announced a toy drive for children in crisis at Christmas. 12 On Your Side checks on the drive's progress since the urgent appeal was made last month.More >>
Friday, November 11 2011 6:44 PM EST2011-11-11 23:44:31 GMT
Thieves determined to get cash from stolen copper, stripped the downspouts from a Chesterfield home, and they did it while driving a company truck with the homeowner inside the house.More >>
Tuesday, November 8 2011 6:26 PM EST2011-11-08 23:26:38 GMT
The Virginia Department of Corrections contracts with just one telephone service to operate the secure Offender Telephone system. That one company was causing big problems.More >>
Monday, November 7 2011 7:52 PM EST2011-11-08 00:52:09 GMT
The retired couple who had everything they owned, boxed up in a moving truck that was stolen ---- got their first look today at the recovered items. We caught up with them after their drive up from Florida.More >>
Friday, October 14 2011 6:19 PM EDT2011-10-14 22:19:29 GMT
A powerful story of survival, tonight, involving two victims of domestic violence - a mother and daughter who survived a horrible act of violence that, by all accounts, should have left them dead. More >>
Tuesday, October 4 2011 6:40 PM EDT2011-10-04 22:40:11 GMT
You're backing out of a parking space and somebody driving the wrong way hits your car. Whose fault is it? 12 On Your Side looked into one woman's complaint, and found information that may help you.More >>
Thursday, September 29 2011 6:19 PM EDT2011-09-29 22:19:49 GMT
A Richmond woman got new windows, but the installer broke her alarm system. When she couldn't get the mistakes corrected, she called 12 for help.More >>
Tuesday, September 27 2011 6:00 PM EDT2011-09-27 22:00:38 GMT
We first told you about a roach infestation at Parkway Gardens apartments in Chesterfield last week. 12 On Your Side checked up on the property manager to see if he hired a professional exterminator, as he said he would.More >>
Thursday, September 22 2011 6:00 PM EDT2011-09-22 22:00:51 GMT
When shopping for a car online, lookout for imitation websites. So many people are getting scammed that "Kelley Blue Book" and the FBI have issued warningsMore >>
Thursday, September 15 2011 6:04 PM EDT2011-09-15 22:04:33 GMT
12 On Your Side heard from unhappy customers with nowhere to turn after losing money to U.S.A. Baby of Richmond when their business went belly up.More >>
Tuesday, September 6 2011 6:28 PM EDT2011-09-06 22:28:33 GMT
What would you do if you paid $8,000 for a pond, but got a mud hole instead? These homeowners called 12 On Your Side. Now, they and the contractor are arguing blame.More >>
Thursday, September 1 2011 6:51 PM EDT2011-09-01 22:51:33 GMT
More strong reaction to Wednesday's shocking court ruling that dismissed 50 criminal charges against former tombstone dealer, Ronald Hess. Hess was accused of grand larceny and obtaining money by false pretenses.More >>
Wednesday, August 31 2011 7:53 PM EDT2011-08-31 23:53:19 GMT
A shocking development today in Petersburg Criminal Court - the former tombstone dealer, who took money for grave monuments he never delivered, left the courthouse a free man. 12 On Your Side began its investigation of Ron Hess roughly a year ago. More >>
Tuesday, August 30 2011 8:07 PM EDT2011-08-31 00:07:09 GMT
Look out for shameless hit and run scammers, as they're called, following this hurricane. Crooks are already swarming for innocent victims. 12 On Your Side has a special 'fight back' report, so you don't get taken by thieves running hurricane cleanup scams.More >>
Thursday, August 25 2011 6:00 PM EDT2011-08-25 22:00:59 GMT
Some airlines are beginning to cancel flights as Hurricane Irene bears down, and Amtrak has canceled its trains south of Washington, D.C. beginning Friday, all the way through Sunday. If you have travel or vacation plans -- is it too late to do anything about it?More >>
Thursday, August 18 2011 6:01 PM EDT2011-08-18 22:01:04 GMT
If you get unemployment benefits, and make yourself 'unavailable' to work 7-days or more, your checks will stop. Craig Butterworth says he found out by surprise. He called the V.E.C. and then he called 12 for help, with faster results.More >>
Tuesday, August 16 2011 6:12 PM EDT2011-08-16 22:12:12 GMT
Life was good until the tenant says she stood up and challenged the landlord about a bedbug problem. The woman believes what the landlord did after that is unfair. But, is it illegal?More >>
Thursday, August 11 2011 6:01 PM EDT2011-08-11 22:01:04 GMT
What happens to a 'lifetime' warranty, when the auto dealer is bought out? Customers who purchased cars under the 'Victory for Life' campaign are now finding out, 'life' has no guarantees.More >>
Call 12 is a long-standing community resource unique to NBC12. Viewers recognize the power of our investigations and consumer pieces, but not everyone understands how a call becomes a story.More >>
Wednesday, July 27 2011 6:01 PM EDT2011-07-27 22:01:06 GMT
A local non-profit is working hard to improve the outlook of its clients but say a problem next door is hampering their efforts. They called 12 on Your Side, after they couldn't get favorable results from the city.More >>
Friday, July 22 2011 8:51 AM EDT2011-07-22 12:51:45 GMT
What would you do if your landlord rented a house that was literally falling apart? Now, there's something new for people who don't know where to turn.More >>
Tuesday, July 19 2011 6:01 PM EDT2011-07-19 22:01:18 GMT
It's prison time for a Richmond businessman sentenced today for his role in an investment scheme that caused millions in losses. 12 On Your Side is following the case of: Julius Everett "Bud" Johnson.More >>
Thursday, July 14 2011 6:04 PM EDT2011-07-14 22:04:16 GMT
How did a treatment center for the mentally ill get bedbugs? A van driver's account led 12 on Your Side to an assisted living facility in South Richmond.More >>
Thursday, July 7 2011 6:01 PM EDT2011-07-07 22:01:05 GMT
Another healthcare worker is blaming their employer for bedbugs invading their home. This time, a social worker says she was fired for telling co-workers. 12 On Your Side has her story, and why her employer says she was terminated.More >>
Tuesday, June 14 2011 6:10 PM EDT2011-06-14 22:10:43 GMT
A 12 on Your Side update tonight on our story about one woman's efforts to change Virginia's Workers' Comp Laws. She's angry there's no protection for home healthcare workers who pick up bed bugs on the job.More >>
Thursday, June 9 2011 6:05 PM EDT2011-06-09 22:05:50 GMT
A Virginia nurse is taking names and calling on lawmakers to expand workers' compensation to include bed bug damages. Since our last report, she's launched a petition signing rally.More >>
Tuesday, June 7 2011 6:00 PM EDT2011-06-07 22:00:20 GMT
12 on Your Side got straight answers for dialysis patients fearing the worst, after learning financial help they've come to depend on is ending.More >>
Thursday, June 2 2011 6:01 PM EDT2011-06-02 22:01:00 GMT
A warning tonight from 12 on Your Side -- someone is making false calls to seniors pretending to be from a government agency, but what they're really trying to do is steal their money.More >>
Thursday, May 26 2011 6:00 PM EDT2011-05-26 22:00:58 GMT
Health care workers plan to petition the governor to urge the legislature to take action. 12 on Your Side first brought us the story earlier this week.More >>
Tuesday, May 24 2011 7:15 PM EDT2011-05-24 23:15:58 GMT
Bed bugs don't discriminate but, Virginia's Workers' Compensation Law apparently does. One nurse is raising new questions about bed bug infestation and exposure on the job for health care workers.More >>
Thursday, May 19 2011 8:39 PM EDT2011-05-20 00:39:34 GMT
A dialysis patient is in limbo tonight and fearing the worst after learning financial help he's come to depend on has ended. He may have to pay the $1,000 a month insurance premiums himself. The impact is far reaching.More >>
Tuesday, May 17 2011 7:02 PM EDT2011-05-17 23:02:53 GMT
We know how much the Department of Corrections is paying a couple of area motels to house newly released sex offenders who are homeless. 12 on Your Side has received the state documentation we requested some time ago.More >>
Monday, May 16 2011 6:20 PM EDT2011-05-16 22:20:06 GMT
Who's responsible for bed bug treatment and can you make the landlord pay for the cost of replacing furniture, thrown away because of bed bugs? We got an opinion from one of Richmond's chief judges.More >>
Thursday, May 12 2011 6:01 PM EDT2011-05-12 23:01:06 GMT
The former operator of Hess-Ttrigard, Incorporated is indicted on 52 felony counts. More than a dozen grieving families called 12 on Your Side after they paid for monuments...some priced as high as $3,000. The markers were never installed on their loved one's grave.More >>
Tuesday, May 10 2011 6:00 PM EDT2011-05-10 23:00:59 GMT
Don't fall victim to a travel scam the next time you answer your phone. They're rapidly becoming the top ranked complaint, just in time for summer.More >>
Thursday, May 5 2011 6:01 PM EDT2011-05-05 22:01:33 GMT
If your college instructor canceled classes to job hunt, you'd probably tell the dean. One student at John Tyler Community College did. Now, he's barred from campus and under investigation.More >>
Tuesday, May 3 2011 6:01 PM EDT2011-05-03 22:01:01 GMT
If you're one of the Sony network's millions of subscribers, it's time now to start being cautious about identity theft. 12 on Your Side has steps to help you guard yourself, from potential financial ruin after these security breaches.More >>
Tuesday, April 26 2011 5:44 PM EDT2011-04-26 21:44:26 GMT
This week we're paying it forward to a guy friends call a role model and mentor. The family who nominated Danny Polegreeno says he's an unsung hero, who would never seek recognition. But they're surprising him with a $300 Act of Kindness.More >>
Friday, April 22 2011 10:21 AM EDT2011-04-22 14:21:10 GMT
The property owners want to remove every trace of the makeshift homeless encampment and they will. But they say no matter what they do, or how they do it, someone will be upset. More >>
Thursday, April 21 2011 5:09 PM EDT2011-04-21 22:09:01 GMT
Dozens of people sleeping in a makeshift encampment are being evicted. The homeless camp is in a thicket of woods in Henrico, off Chamberlayne, near Azalea Avenue. 12 on Your Side looked into a homeowner's complaint, which lead to an amazing discovery.More >>
Friday, April 15 2011 6:00 PM EDT2011-04-15 22:00:39 GMT
A Richmond businessman may go to prison for 15 years when he's sentenced for his role in an investment scheme that caused millions in losses. You may remember Julius Everett 'Bud' Johnson. Johnson bought the bankrupt 'Norvell Awning Company'.More >>
Tuesday, April 5 2011 6:00 PM EDT2011-04-05 22:00:50 GMT
New information tonight from 12 On Your Side that may put markers on graves for grieving families. They were customers of "Hess-Trigard", a Petersburg company that closed up without delivering tombstones that were ordered. But 12 On Your Side found the monument maker that "Hess-Trigard" hired but never paid.More >>
Tuesday, March 29 2011 6:01 PM EDT2011-03-29 22:01:06 GMT
It's best to bag up unwanted medicines and let police dispose of them. It's called prescription drug take back. The problem is the event only happens twice a year. So where do you take unused pills and expired medicines those other days?More >>
Thursday, March 24 2011 6:06 PM EDT2011-03-24 22:06:02 GMT
What happens, when two people claim the same dependent? A Henrico woman is finding out after she filed her taxes and learned her deceased baby is already claimed on somebody else's tax returns.More >>
Thursday, March 17 2011 6:00 PM EDT2011-03-17 22:00:32 GMT
A Chesterfield woman fell for a secret shopper scam and owed her credit union thousands, but tonight, she has all her money back: nearly $5,000!More >>
Tuesday, March 15 2011 8:18 PM EDT2011-03-16 00:18:10 GMT
Can you be fired for refusing an assignment because you believe it's too dangerous? You may think your job is protected but most people work at the will of their employer.More >>
Thursday, March 3 2011 8:04 PM EST2011-03-04 01:04:51 GMT
What's up with Jackson Hewitt and Teal Tax Services? A few unhappy customers want to know. They claim they were mislead into believing Jackson Hewitt was preparing their taxes, when in fact, it's a different company.More >>
Tuesday, March 1 2011 6:10 PM EST2011-03-01 23:10:41 GMT
A viewer is on the hook for thousands of dollars after unknowingly cashing a counterfeit check. She thinks the credit union should share liability and called 12 on Your Side for help.More >>
Thursday, February 24 2011 6:01 PM EST2011-02-24 23:01:18 GMT
Good news tonight for the 99-year-old Petersburg woman who was denied a Virginia Identification Card because she doesn't have a birth certificate. Carrie Harden now has her ID card. 12 on Your Side looked into her complaint against the D.M.V.More >>
Wednesday, February 23 2011 9:32 AM EST2011-02-23 14:32:26 GMT
A Richmond law office is deflecting complaints of light pollution tonight after a couple residents called 12 on Your Side for help speeding up the process.More >>
Wednesday, February 16 2011 9:16 AM EST2011-02-16 14:16:00 GMT
Two Petersburg businesses are offering to help grieving families who called 12 after they paid "Hess-Trigard" for headstones that never made it to the graves.More >>
Thursday, February 10 2011 6:14 PM EST2011-02-10 23:14:20 GMT
A tombstone business was paid but has yet to deliver headstones to some unmarked graves. Grieving families called 12 on Your Side for help getting a marker or their money.More >>
Thursday, February 3 2011 8:11 PM EST2011-02-04 01:11:58 GMT
There's an event, bigger than the Super Bowl, in Texas this weekend: the Prices meet the Kluberts. Nile Price will meet the donor who gave her bone marrow, to cure him of a painful blood disease.More >>
Tuesday, January 25 2011 6:15 PM EST2011-01-25 23:15:16 GMT
14-year-old Nile Price is going to Texas! For the first time he will meet, in person, the woman who donated her bone marrow to cure him of sickle cell anemia. Of course, all members of both families want to meet. We're closer to making that happen, but not quite there.More >>
Thursday, January 13 2011 6:01 PM EST2011-01-13 23:01:13 GMT
A warning tonight from 12 on Your Side about people coming to your door with what sounds like a great deal. Odds are you'll regret doing business with them.More >>
Tuesday, January 4 2011 7:27 PM EST2011-01-05 00:27:52 GMT
When Richard Carson discovered termites had damaged his home, despite a long-standing, termite protection contract with Terminix, he called 12 for help. The homeowner signed on with Terminix 30 years ago and has been paying $65 every year. You can imagine how he felt, when Terminix told him repairs aren't covered.More >>
Thursday, December 30 2010 6:00 PM EST2010-12-30 23:00:23 GMT
People are already waiting in line to exchange or return holiday gifts they can't use or don't like. If you do, know that some stores charge a fee for processing those returned items...some of which the retailer can no longer sell as new.More >>
Tuesday, December 28 2010 6:58 PM EST2010-12-28 23:58:08 GMT
Three days before Christmas, Betty James had nothing for her grand children, no gifts, not even a Christmas tree. One phone call to 12 on Your Side and now Betty says she's the happiest grandmother in the world.More >>
Thursday, December 23 2010 6:00 PM EST2010-12-23 23:00:25 GMT
The holiday was looking bleak for a disabled grandmother who couldn't provide Christmas for two grandsons. Two families and a big business stepped up to help them.More >>
Tuesday, December 14 2010 6:15 PM EST2010-12-14 23:15:30 GMT
There are many charities helping to low income families, but the closer we get to Christmas, the less help those organizations have. Some of those families then call 12 for Christmas help.More >>
Friday, December 10 2010 6:00 PM EST2010-12-10 23:00:25 GMT
It's bad to trust a contractor you barely know with expensive home improvements. Homeowner, James Hicks regrets he didn't do more to protect his cash. In tonight's 12 On Your Side: tips to help the next time you hire a contractor.More >>
Tuesday, December 7 2010 5:57 PM EST2010-12-07 22:57:23 GMT
The holidays are about helping others, and a young man named Nile Price wants you to help him collect toys for children in the hospital. He spent two years at VCU Medical Center and wants to give back, because of everyone who helped him.More >>
Thursday, December 2 2010 5:55 PM EST2010-12-02 22:55:12 GMT
Mark Banks, his wife, and kids are closer to being together again under the same roof as a family. Mark suffered multiple strokes caused by lupus. He couldn't work, social services couldn't help, and the family became homeless.More >>
Tuesday, November 30 2010 6:00 PM EST2010-11-30 23:00:26 GMT
Debt collection complaints are coming into Call 12 at a faster pace and the reason may be scam debt collectors who use abusive tactics to get money from people who owe nothing. NBC12 has more on what to do, if you get a call.More >>
Thursday, November 18 2010 8:43 PM EST2010-11-19 01:43:04 GMT
We asked you to help us find the C.E.O. of a local non-profit company accused of failing to pay its bills and employees. You provided tips that led 12 On Your Side to Brenda Lee -- the chief executive officer of, "Changing Minds Community Service". After weeks of trying to find her, we caught up with her yesterday.More >>
Tuesday, November 16 2010 6:00 PM EST2010-11-16 23:00:15 GMT
Curb ramps are on almost every block and school campus that receives federal dollars, but you may be hard pressed to find one on some private property. 12 On Your Side checked out a Henrico man's complaint, and has information that may surprise you.More >>
Tuesday, November 9 2010 6:05 PM EST2010-11-09 23:05:38 GMT
Parolees needing help re-adjusting after prison thought they'd found total care in a non-profit company called "Changing Minds Community Service". The state prison and the city jail "paid" for ex-cons to go there for help. Now it seems they didn't get any.More >>
Tuesday, November 2 2010 6:00 PM EDT2010-11-02 22:00:37 GMT
What do you do when a business closes up and the store has your money and your merchandise? 12 on Your Side is looking into one woman's complaint. Some of the information may help you.More >>
Thursday, October 28 2010 7:37 PM EDT2010-10-28 23:37:51 GMT
Scammers strike whenever there's opportunity, and there's plenty around election time. 12 on Your Side has a warning tonight about door-to-door solicitors committing voter registration fraud.More >>
Tuesday, October 26 2010 6:06 PM EDT2010-10-26 22:06:07 GMT
Some Henrico residents say their neighborhood has been taken over by hundreds of vultures and they blame a nearby landfill. They called 12 On Your Side for help.More >>
Tuesday, October 19 2010 6:15 PM EDT2010-10-19 22:15:07 GMT
We're counting the days for Nile Price's important trip to Texas to meet the woman who donated her bone marrow. The transplant cured him of sickle cell anemia, and saved his life. Now Nile and his family need help getting to Houston to meet his donor in person.More >>
Thursday, October 14 2010 8:02 PM EDT2010-10-15 00:02:25 GMT
Do you have any recourse, if you think a debt collector violated the law? The answer is yes. The Federal Trade Commission says you have rights, even if you owe the debt.More >>
Tuesday, October 12 2010 5:50 PM EDT2010-10-12 21:50:56 GMT
Warm temperatures make it difficult to envision kids who get nothing at Christmas, but two business owners have kicked-off a toy collection drive. They say it's rough for many parents with so many job losses.More >>
Thursday, October 7 2010 6:15 PM EDT2010-10-07 22:15:02 GMT
Wrong information maybe circulating about 12 on Your Side's effort to fly Nile Price to Texas so he can meet the bone marrow donor who saved his life. A viewer attempted to make a donation at a local bank, but the teller told her, 'It's a scam'.More >>
Wednesday, October 6 2010 5:23 AM EDT2010-10-06 09:23:49 GMT
When overgrown vegetation became a safety concern, a Henrico woman called 12 for help. She says the county couldn't send a public works crew for 6 months. 12 on Your Side checked out her problem and got it resolved today.More >>
Friday, September 17 2010 2:04 PM EDT2010-09-17 18:04:12 GMT
We're counting the weeks to what will be an emotional meeting, if Nile Price can get to Texas. A woman from Houston donated her bone marrow. The transplant cured the 14-year-old of sickle cell anemia. Now he wants to thank her in person, but needs help getting there.More >>
Thursday, September 16 2010 7:32 PM EDT2010-09-16 23:32:32 GMT
An update now on our story about a woman accused of running tolls. V-DOT took her to court, over three toll violations totaling 75 cents, and lost.More >>
Tuesday, August 24 2010 6:13 PM EDT2010-08-24 22:13:54 GMT
Check your credit reports to see exactly what they show. An unresolved dispute can stop you from getting insurance, a job, or that low interest rate. 12 On Your Side looked into one woman's complaint against Verizon.More >>
Monday, August 16 2010 6:59 PM EDT2010-08-16 22:59:34 GMT
A new development in a groundbreaking cure for sickle cell anemia. We took you inside Nile Price's hospital room for his life saving bone marrow transplant a year ago. Today, the Henrico teen and his donor are part of an international study after a 'rare' occurrence.More >>
Tuesday, August 10 2010 6:15 PM EDT2010-08-10 22:15:15 GMT
In one day 12 On Your Side was able to fix a drainage problem plaguing two Chesterfield neighbors for a year, but then Mother Nature stepped in.More >>
Friday, July 30 2010 5:34 PM EDT2010-07-30 21:34:54 GMT
As storm cleanup continues, hundreds of homeowners are filing insurance claims for damage to houses and cars caused mostly by falling trees. 12 On Your Side has some tips to make the process quick and smooth.More >>
Thursday, July 29 2010 7:37 PM EDT2010-07-29 23:37:23 GMT
Sinkholes are not suppose to form in asphalt driveways. So, when they started showing up Sean Singleton called 12 with questions about possible damage to his home.More >>
Tuesday, July 27 2010 8:04 PM EDT2010-07-28 00:04:22 GMT
Bouncing back from a fire is difficult for Deborah Hewlette. She's nearly homeless and needs help. NBC12 investigated a complaint against Hewlette's contractor. Now a look at how this ordeal has changed her life.More >>
Tuesday, July 27 2010 3:10 AM EDT2010-07-27 07:10:54 GMT
Her insurance company paid out thousands to restore her home to how it was before the fire. But, the amount of money spent does not match the level of work still left to be done. The homeowner called 12 on Your Side for help. She claims the contractor got paid but failed to deliver.More >>
Thursday, July 22 2010 6:00 PM EDT2010-07-22 22:00:58 GMT
Look out for a phishing scam claiming to be from a hitman. It's showing up in e-mails all over. It orders the receiver to fork over thousands or be killed. 12 on Your Side has the details on the latest scheme designed to steal your money.More >>
Tuesday, July 20 2010 7:45 PM EDT2010-07-20 23:45:17 GMT
More reason tonight to understand your contract, and to know what's covered and what's not. Some Chesterfield neighbors are in a bad situation, and need help after paying $34,000 to fix a leaky pond.More >>
Thursday, July 15 2010 8:21 PM EDT2010-07-16 00:21:36 GMT
A huge settlement has been reached, between 'Long and Foster Realty' and a Caroline County family over a septic system that leached raw sewage all around their home. The couple contacted 12 On Your Side for help, and tonight, a resolution.More >>
Wednesday, July 14 2010 8:31 AM EDT2010-07-14 12:31:21 GMT
A Chesterfield man is seeing more rain settle in his driveway than he'd like, and the source isn't last night's storms. He called 12 On Your Side for help -- out of fear the problem could damage his home.More >>
Thursday, July 8 2010 6:57 PM EDT2010-07-08 22:57:48 GMT
Her mother's ashes were interred by mistake and tonight, 'no peace' for a Chesterfield woman. Glenna Chenalt believes it happened to others, and she wants those families to come forward.More >>
Tuesday, June 15 2010 7:52 PM EDT2010-06-15 23:52:09 GMT
What do you do when your employer fails to pay you for hours worked? And does the Labor Department aggressively pursue these claims? There are key steps to follow.More >>
Thursday, June 10 2010 6:00 PM EDT2010-06-10 22:00:08 GMT
"Original recipe" will never be the same says a local woman, who claims food she ordered through at a 'Kentucky Fried Chicken' drive thru was attached to something disgusting. She called 12 On Your Side for help identifying the food item.More >>
Thursday, June 3 2010 6:01 PM EDT2010-06-03 22:01:06 GMT
It's bad when the contractor and insurance company stop talking to each other. In this case, an elderly woman's fire damaged home 'wasn't' ready by a certain deadline. Fearful she may become homeless her neighbors contacted 12 for help.More >>
Friday, May 28 2010 6:02 PM EDT2010-05-28 22:02:28 GMT
How do you protect yourself when a business suddenly closes? Quite a few customers and employees are asking that question tonight, after five tanning salons here in Richmond and in Charlottesville went out of business.More >>
Tuesday, May 25 2010 6:11 PM EDT2010-05-25 22:11:07 GMT
Mistakes at the gas pump happen, but state inspectors say it's often a pump malfunction, not a deliberate attempt to steal from customers. 12 On Your Side looked into one man's complaint against a local gas station.More >>
Thursday, May 20 2010 7:45 PM EDT2010-05-20 23:45:17 GMT
An important recall you should know about if a loved one is in the military. It involves defective combat helmets issued to thousands in the Army, Air Force, and Navy.More >>
Tuesday, May 18 2010 6:06 PM EDT2010-05-18 22:06:44 GMT
A Petersburg woman talks about disturbing encounters with rodents in the house she's renting. It can't get much worse than seeing a rat, jump from furniture, to curtain, and into the baby's bassinet. She called 12 for help, getting the landlord's attention.More >>
Friday, May 14 2010 6:00 PM EDT2010-05-14 22:00:37 GMT
A scam that first showed up in California a few months ago, has found its way here. It targets people looking for a place to rent, and real estate agents who post property for sale on craigslist.More >>
Thursday, May 6 2010 7:16 PM EDT2010-05-06 23:16:28 GMT
What happens when your contractor wants to change the price after the contract is signed? Are they required to do the work for the price in the original contract? 12 On Your Side looked into a homeowner's complaint.More >>
Tuesday, May 4 2010 7:53 PM EDT2010-05-04 23:53:57 GMT
A local retailer accepted money from people to pay their Dominion and Verizon bills. Now, it seems not all those bills got paid. The business was 'not' an authorized payment center. 12 On Your Side investigated.More >>
Thursday, April 29 2010 8:09 PM EDT2010-04-30 00:09:02 GMT
"U-Promise, Incorporated" gives millions of people a way to earn money for college just by shopping. But now the nationally known company had some explaining to do after it gave out bad information.More >>
Tuesday, April 27 2010 5:53 PM EDT2010-04-27 21:53:29 GMT
Its car tax time in Richmond and its prompting complaints from residents who discovered a surprise after opening their personal property tax bill. Some vehicle assessments got higher. They want to know 'why'?More >>
Thursday, April 8 2010 8:08 PM EDT2010-04-09 00:08:13 GMT
Her bank made a mistake and would 'not' correct it, despite a court judgment. Wachovia-Wells Fargo filed an appeal -- continuing a yearlong battle with the customer, over a couple thousand dollars. Until 12 On Your Side got involved.More >>
Thursday, April 1 2010 6:10 PM EDT2010-04-01 22:10:09 GMT
Promises to rescue homeowners from foreclosure are showing up at an alarming rate -- even to people who are not in foreclosure. 12 On Your Side looked into complaints against two different companies from people who never missed a payment.More >>
Thursday, March 25 2010 7:26 PM EDT2010-03-25 23:26:50 GMT
A Dinwiddie woman received the ultimate feel good purchase thanks to 12 On Your Side. She endured a decade of chronic pain but, with the help of an anonymous donor, and an orthotics expert...she's back in stride again.More >>
Friday, March 19 2010 6:01 PM EDT2010-03-19 22:01:16 GMT
Have you ever opened your electric bill and felt it's "too" high? Dominion Virginia Power is getting an earful from some customers questioning their winter power bills. Some of them also called 12.More >>
Tuesday, March 16 2010 6:06 PM EDT2010-03-16 22:06:03 GMT
Some companies are taking advantage of people trying to modify their home mortgage loans. To find legitimate help you need to know the warning signs. 12 On Your Side has one woman's story and tips that may help you.More >>
Thursday, March 11 2010 6:02 PM EST2010-03-11 23:02:54 GMT
Watch out for phone scammers ringing up potential victims in an effort to steal from their bank accounts. It starts with a robo call. What you need to know in tonight's 12 On Your Side.More >>
Tuesday, March 9 2010 7:22 PM EST2010-03-10 00:22:21 GMT
Coni Adams wishes she'd done things differently. She called 12 for help getting a contractor to come back to her home and correct some mistakes.More >>
Friday, March 5 2010 5:56 PM EST2010-03-05 22:56:14 GMT
12 On Your Side works because of many viewers like you. Tonight, we want to update you on three recent stories we were able to help solve, get the public involved, or in this case, find a resolution, when the person who called us, couldn't.More >>
Tuesday, March 2 2010 6:16 PM EST2010-03-02 23:16:12 GMT
It's a big deal, when you're out of work and your 'unemployment' benefit, check doesn't arrive. A local woman, desperate for answers, turned to 12 On Your Side for help.More >>
Thursday, February 25 2010 7:56 PM EST2010-02-26 00:56:25 GMT
For many young ladies, their prom is the first big, formal event they attend, and in this economy attending the prom maybe impossible for some, because they just don't have the money to purchase a prom dress. There's a project to help.More >>
Thursday, February 25 2010 4:00 PM EST2010-02-25 21:00:41 GMT
Gift cards are great but in this economy, you'd better research the retailer and ask questions before you buy the card. The business could go belly up, before you get a chance to use it.More >>
Tuesday, February 9 2010 8:04 PM EST2010-02-10 01:04:01 GMT
A local couple wanted wedding rings to reflect their personal tastes. So they went to 'Jared', to have a jeweler custom design something special. The groom came to us, for help when that custom order didn't turn out quite right.More >>
Thursday, February 4 2010 8:37 PM EST2010-02-05 01:37:08 GMT
With this third round of winter weather snow plow contractors will be busy clearing drive ways and racking up sales. But 12 on Your Side has a Consumer Alert that could save you money and the frustration of trying to recoup your losses after your drive way is cleared.More >>
Thursday, January 28 2010 8:07 PM EST2010-01-29 01:07:09 GMT
This time last year, Nile Price was in V.C.U. Medical Center. Doctors said he needed a bone marrow transplant to live. We made a plea for donors, and because many of you got tested, a match was found and Nile was cured of sickle cell.More >>
Tuesday, January 26 2010 8:23 PM EST2010-01-27 01:23:30 GMT
A Caroline County family is in a strange position after on-going problems with their septic system. The couple says the builder failed to disclose critical information and now they're stuck with a house that has no value.More >>
Thursday, January 21 2010 8:01 PM EST2010-01-22 01:01:52 GMT
Despite the warnings, people are still getting those scam e-mails from Nigeria offering huge sums of money, if you help someone claiming to be a banker, or political figure. While the scam continues, people are fighting back.More >>
Tuesday, January 19 2010 8:05 PM EST2010-01-20 01:05:16 GMT
Scammers always come out right around tax time, and this tax season is no exception. Fake emails are going around claiming to be from the Internal Revenue Service. They even showed up at NBC12.More >>
Thursday, January 7 2010 7:06 PM EST2010-01-08 00:06:14 GMT
Census time is also prime time for thieves posing as legitimate government workers - when they're not. There are some facts you need to know to spot a scammer from a real census worker.More >>
Tuesday, December 29 2009 7:40 PM EST2009-12-30 00:40:27 GMT
We have a 12 On Your Side update tonight on Martha Simms. Her story motivated many of you to call and offer help to the elderly woman, who has a positive attitude, despite everything falling down around her.More >>
Thursday, December 24 2009 5:55 PM EST2009-12-24 22:55:52 GMT
Most people don't find out their identity has been stolen, until their credit cards have been maxed out, or their bank accounts wiped out. Often, they never find out how thieves got their hands on such personal information.More >>
Friday, December 4 2009 7:31 PM EST2009-12-05 00:31:38 GMT
An update to a 12 On Your Side story we've been covering this week. Nancy Anderson called 12 when she had problems getting what could be the oldest oak on Richmond's Overbrook Road removed.More >>
We're on your side each week. Investigating your calls, getting you results. 12 On Your Side Tuesdays & Thursdays. [email: onyourside@nbc12.com]More >>
We're on your side each week. Investigating your calls, getting you results. 12 On Your Side Tuesdays & Thursdays. [email: onyourside@nbc12.com] More >>
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